Page 290 – Support | Kriesi.at – Premium WordPress Themes

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April 30, 2020 at 12:11 pm in reply to: Broken Link on "Google Maps in Enfold einbinden – keine Anzeige" #1208489

Yigit
Keymaster

Hi Frank,

Thanks for contacting us!

I just checked the link and it is working fine on my end – https://yoast.com/wordpress/plugins/seo/add-website-google-search-console/ :)

Thanks for checking with us though!

Cheers!
Yigit

April 30, 2020 at 11:41 am in reply to: Pre Sales question #1208484

Yigit
Keymaster

Hey Mensah,

Thanks for contacting us!

I am not really sure if i understood your question clearly. If you would like to add images to your page and link them to external URLs you can easily do so in Image element options. You can also adjust links on portfolio elements by referring to this post – https://kriesi.at/documentation/enfold/portfolio-grid/#open-external-links-when-a-portfolio-image-is-clicked.

If that does not help, please elaborate so we can give you more accurate answer :)

Cheers!
Yigit

April 30, 2020 at 11:36 am in reply to: Regarding a bug in your "Enfold" theme #1208483

Yigit
Keymaster

Hey Enrico,

Thanks for contacting us!

Please go to Enfold theme options > Performance and enable “Show advanced options”. Then under “Unique timestamp of merged files” please choose “Disable adding unique timestamps”, scroll to bottom of the screen and enable “Delete old CSS and JS files” options and save. After that please flush cache and refresh your page a few times. Please do not forget to disable CSS and JS file merging and compression option in Enfold theme options > Performance temporarily as well.

That should help :)

Let us know if you have any other questions or issues!

Best regards,
Yigit

April 29, 2020 at 4:46 pm in reply to: image position in the header's #1208207
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
#menu-item-1534 .avia-menu-text img {
    position: relative;
    top: 5px;
}
```
Best regards,
Yigit
April 29, 2020 at 4:33 pm in reply to: Copy single page from demo with shortcode #1208202

Yigit
Keymaster

Hi,

Thanks for contacting us!

Please go to Enfold theme options > General Styling > Fonts and set heading font to Lato and body font to Open Sans :)

Best regards,
Yigit

April 29, 2020 at 4:31 pm in reply to: Enfold theme not functioning correctly #1208201

Yigit
Keymaster

Hi,

WP logins did not work for me. Could you please check them once again?

I believe theme was not updated correctly as we have fixed get_cart_url issue long ago :)

Best regards,
Yigit

April 29, 2020 at 4:27 pm in reply to: Request to increase the width of a section #1208196

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

April 29, 2020 at 3:12 pm in reply to: Envato 4.4.1 #1208179

Yigit
Keymaster

Hey,

Thanks for contacting us!

Without seeing the issues, we cannot really answer your question. If you started having issues after updating WordPress or the plugin, updating the theme might help.

Please ask your friend who purchased the license for you to update Enfold to the latest version. If you are no longer in touch, you can create your own ThemeForest account and purchase your own license – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990.

Regards,
Yigit

April 29, 2020 at 3:06 pm in reply to: Enfold theme not loading reviews #1208178

Yigit
Keymaster

Hey Evelyn,

Thanks for contacting us!

Could you please register to our support forum using your purchase code – https://kriesi.at/support/register/ and after logging in, elaborate on the issue you are having? :)

Screenshots would help so if you have any, please upload them on imgur.com or Dropbox public folder and share the links here.

Best regards,
Yigit

April 29, 2020 at 3:03 pm in reply to: Guest posting/backlink swap #1208176

Yigit
Keymaster

Hey Sam,

Thanks for contacting us!

We are currently not interested however in case we change our mind in future, we will contact you :)

Best regards,
Yigit

April 29, 2020 at 2:59 pm in reply to: Logo does not resize according to the size of the desktop screen #1208173

Yigit
Keymaster

Hi,

Glad Victoria could help! :)

If you have any other questions or issues, please register to our support forum using your purchase code – https://kriesi.at/support/register/ and start new threads under Enfold sub forum :)

Cheers!
Yigit

April 29, 2020 at 2:58 pm in reply to: Enfold Theme for WordPress 5.4 fr #1208171

Yigit
Keymaster

Hey,

Thanks for contacting us!

You are currently using a very old version of Enfold, 3.6.1 which is not compatible with your PHP and WordPress versions. Updating Enfold to the latest version 4.7.4 would solve the issue.

In case you are not able to get in touch with your previous developers and do not have access to theme files, we would recommend you to create your own ThemeForest account and purchase a license – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. Then you can simply download the latest version of the theme and update via FTP – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp.

Then you can also generate a Personal Token on your Envato account – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options and receive update notifications in your dashboard and update the theme from backend :)

Let us know if you have any other questions!

Cheers!
Yigit

April 29, 2020 at 2:53 pm in reply to: Request to increase the width of a section #1208170

Yigit
Keymaster

Hey,

Please refer to this post – https://kriesi.at/documentation/enfold/color-section/#color-section-with-100-content-width :)

Cheers!
Yigit

April 29, 2020 at 2:52 pm in reply to: Enfold theme not functioning correctly #1208169

Yigit
Keymaster

Hey,

Thanks for contacting us!

Could you please post FTP and WP admin logins here privately so we can look into it?

Regards,
Yigit

April 29, 2020 at 1:21 pm in reply to: Words or characters limit for Blog post title length #1208148

Yigit
Keymaster

Hi,

Could you please try de-activating all active plugins and check if that helps?

I tried naming one of posts to “Consigli nutrizionali: BodyBuilding, Calisthenics, Powerlifting e Man Physique” and it works fine on my installation. Attached a screenshot in private content field below.

Regards,
Yigit

April 29, 2020 at 1:12 pm in reply to: Tag page – add page number in h1 #1208145
Yigit
Keymaster
Hey Claudia,

Please add following code to bottom of Functions.php file in Appearance > Editor
```
function av_the_id(){
	if(is_tag()){
		echo "<h2>". get_the_ID() ."</h2>";		
	}else{
		echo "<h1>". get_the_ID() ."</h1>";
	}
}
add_shortcode( 'the_id', 'av_the_id' );
```
Then use [the_id] shortcode to display the ID :)

Best regards,
Yigit
April 28, 2020 at 7:29 pm in reply to: Upload Child theme #1207935

Yigit
Keymaster

Hi Max,

You are welcome! We are always happy to help :)
Let us know if you have any other questions or issues!

Best regards,
Yigit

April 28, 2020 at 4:32 pm in reply to: Enfold standart colorpicker a bit shifted #1207837

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions or issues :)

Best regards,
Yigit

April 28, 2020 at 4:01 pm in reply to: Upload Child theme #1207821

Yigit
Keymaster

Hi,

It was installation related. Theme was installed inside another folder named “enfold”. I deleted and re-installed Enfold parent theme and then activated child theme. Please review your website :)

Best regards,
Yigit

April 28, 2020 at 3:33 pm in reply to: Anchor link in footer does not work right, please help? #1207814

Yigit
Keymaster

Hi,

Always happy to help, Barb! :)

Enjoy the rest of your day!

Best regards,
Yigit

April 28, 2020 at 2:57 pm in reply to: Create a token problem #1207808

Yigit
Keymaster

Hi,

Rica ederim, her zaman :)

Iyi gunler & iyi calismalar!

Best regards,
Yigit

April 28, 2020 at 2:40 pm in reply to: Anchor link in footer does not work right, please help? #1207799

Yigit
Keymaster

Hi Barb!

Yes, I forgot to check the box again :D

I thought it was a Color Section element but it is actually in your footer so I edited your custom menu and simply changed the URL to #footer. Can you please review your website? :)

Best regards,
Yigit

April 28, 2020 at 2:36 pm in reply to: Create a token problem #1207797

Yigit
Keymaster

Merhabalar,

Lutfen Apparance (Gorunum) > Editor (Duzenleyici) sekmesinden enfold icerisinde config-gutenberg/avia_gutenberg.css dosyasina gidip icerigini bununla degistirip – https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_4_7_4/config-gutenberg/avia_gutenberg.css sonrasinda onbellegi temizleyip tekrar goz atabilir misiniz?

Enfold tema ayarlarindan editor olarak “WP Classic editor”u secersenizde sorun ortadan kalkacaktir.

Best regards,
Yigit

April 28, 2020 at 1:22 pm in reply to: Create a token problem #1207778

Yigit
Keymaster

Merhabalar,

Rica ederim!

Ekran goruntusunu goremedim, tekrardan paylasabilir misiniz sorunun tam olarak ne oldugunu daha iyi anlayabilmemiz icin? :)

Best regards,
Yigit

April 28, 2020 at 12:52 pm in reply to: Enfold standart colorpicker a bit shifted #1207770

Yigit
Keymaster

Hi,

Please go to Enfold theme options > Performance and disable “CSS file merging and compression” and check “delete old CSS and JS files” option at the bottom and save theme options. Flush cache and refresh your page a few times. After confirming the fix, you can re-enable CSS file merging option in Enfold theme options.

If it still does not help, please feel free to share WP admin logins so we can look into it for you. I tested it on my local host before suggesting and it works fine on my installation :)

Best regards,
Yigit

April 28, 2020 at 12:50 pm in reply to: Create a token problem #1207768

Yigit
Keymaster

Merhabalar,

“List purchases you’ve made” secenegi eksik duruyor su an icin. Uzgunum bir onceki kontrolumde gozumden kacmis. Gerekli token listesini burada bulabilirsiniz – https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5. Tum tokenler secili oldugu surece token’i aktif etmenizde sorun olmamali.

Best regards,
Yigit

April 28, 2020 at 11:28 am in reply to: Enfold standart colorpicker a bit shifted #1207752
Yigit
Keymaster
Hi,

Thanks for contacting us!

Please go to enfold/framework/css/avia_colorpicker.css in Appearance > Editor and replace the content of the file with this one – https://pastebin.com/peYM1pag

Issue will be fixed in upcoming update :)

Edit: We are going to be fixing the typo in upcoming update as well :)

Regards,
Yigit
- This reply was modified 5 years, 10 months ago by Yigit.
April 28, 2020 at 11:18 am in reply to: woocommerce product image is not seen in full #1207746

Yigit
Keymaster

Hi,

Please go to Appearance > Customize > Woocommerce > Product Images and adjust the size as needed :)

Best regards,
Yigit

April 28, 2020 at 11:16 am in reply to: Create a token problem #1207745

Yigit
Keymaster

Merhabalar!

“Hesap profili ayrintilarinizi goruntuleyin” seceneginide secerek tekrar Personal Token olusturmayi deneyebilir misiniz? :)

Best regards,
Yigit

April 28, 2020 at 11:05 am in reply to: Sidebar content below products #1207742

Yigit
Keymaster

Hey,

Issue seems to be related to your custom content with class “zbloga”. Could you please try deleting it temporarily and check if that helps? It is placed outside of main container and seems to be pushing sidebar below.

Best regards,
Yigit
Author

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