Hey Mdmoisell,

I do not see any black bar as per your description. Did you figure this out?

If you still have any issue please upload a screenshot/mockup to one of the below sites and share the link here so we can help you better :)

https://snag.gy/
https://ctrlv.cz/en/
https://imgur.com

Best regards,
Vinay

Hey Priscilla Borges,

Thank you for contacting us, I’m sorry to say that we do not have a live demo.

If you are planning to use a third party page builder you can simply deactivate enfold page builder. That way there won’t be any conflict :)

As far as I know, there is no known issue with the Smart Slider.

Please feel free to reach out to us if you have more questions.

Best regards,
Vinay

Hi,

Glad we could help!
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Vinay

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

/* CSS - Slideshow button */

#top .avia-slideshow-button {
	width:100%;
	margin-top:30px!important;
}

/* End CSS */

Result

Best regards,
Vinay

Hey Corina,

To print the input fields on the same line Please click the form field and change the element width to 1/4.

Best regards,
Vinay

Hey KELmedia,

I checked your site on both Chrome and IE. I did not notice any difference in the fonts at all.

I noticed the cross below the images. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Vinay

Hi,

I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

Best regards,
Vinay

Hey SDUS,

Thank you for contacting us. We have put together a list of updates which i think will help you.

Please check https://kriesi.at/archives/enfold-4-4-and-the-gdpr-general-data-protection-regulation

Shortcodes for your privacy policy
We also added a few shortcodes that allow the user to disable certain features on your website, in case you decide to use them without asking in the first place.

[av_privacy_google_tracking] – allows a user to disable google tracking in his or her browser
[av_privacy_google_webfonts] – allows a user to disable the use of google webfonts in his or her browser
[av_privacy_google_maps] – allows a user to disable the use of google maps in his or her browser
[av_privacy_video_embeds] – allows a user to disable video embeds in his or her browser
[av_privacy_link] – displays a link to the privacy policy page set in your WordPress admin panel
If you do not like the default text or language these shortcodes generate you can use your own text like this: [shortcode]YOUR OWN TEXT[/shortcode]

Best regards,
Vinay

Hey Sophie,

Are you using any plugin related to gstatic? It’s loading the external fonts.

Please try to disable active plugins and check if this helps.

Best regards,
Vinay

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

/* CSS - Icon color */

#top .main_color .avia-timeline .milestone_inner {
    background-color: #db0404!important;
    opacity: 1!important;
}

/* End CSS */

Best regards,
Vinay

Hi,

Please remove the code below from Enfold > General Styling > Quick CSS

#top .avia-smallarrow-slider-heading {
    display: none;
}

The above code is hiding the heading element.

Best regards,
Vinay

Hi,

Thank you for the screenshot, the fullwidth area you mentioned is an example of how the frontend will look.
In most cases, it’s the “Title and Breadcrumbs” To hide this element please go to Header > Header Layout > Header Title and Breadcrumbs
However to provide you with an accurate solution we need to see the frontend of your site. If this does not work please get back to us with a link to your site :)

Best regards,
Vinay

Hi,

This is a bit outdated solution please check out the documentation for the latest fix

Please remove the old code before you start again :)

If you have any issue do not worry we are here to help you.

Best regards,
Vinay

Hi,

Please try using the 1 pixel gap instead of the large gap which is % based hence the gap between the images will change based on the browser width.

Best regards,
Vinay

Hi,

@zizibe1 please open a new ticket and share the website login credentials in private content area so we can take a closer look at the issue.

Best regards,
Vinay