Hi,

Thank you for sharing the details.

Please refer to this link for more info on how to add the background image to a column.

Let us know if you have any issues.

Best regards,
Vinay

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

/* CSS - */

.avia_ajax_form.av-form-labels-hidden label.input_checkbox_label {
    position: relative !important;
    top: 0;
    left: 0;
}

You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Best regards,
Vinay

Hey (Email address hidden if logged out) ,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Vinay

Hi,

Thank you for sharing the details.

Can I make it not full width but within a 1/1 element?
To add custom width please check

Can I change it back to full width when it becomes sticky?
This is not possible using CSS. You need to use java script.
1. Check the CSS property if position fixed is applied to class “av-sticky-submenu” and then change the width to 100%.

Something similar to

if( jQuery(".av-sticky-submenu").css('position') == 'fixed') {

// Your code here

}

Please refer to adding a custom function on the docs.

Can I change the alignment of the menu items from center to right when it becomes sticky?

Using the same js you need to change the text alignment.

#top .av-submenu-pos-right {
    text-align: right;
}

Please refer to the full-width submenu docs.

As mentioned earlier, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Vinay

Hi,

I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

Best regards,
Vinay

Hey ariane1001,

Sorry for the delay and Thank you for sharing the details.

I’m not aware of this plugin and it’s beyond the scope of our support to make third-party plugin work with the theme however we can certainly help you if it’s a minor fix.

Have you tried to get in touch with the plugin author to know how to correctly set it up for the portfolio items? Let us know what they had to say and if there is anything we can help you to make it work.

Best regards,
Vinay

Hey Lily M,

Thank you for sharing the details.

For technical support please register here https://kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.

I have shared a few links in private content area please try to perform the steps and you can also try to contact your hosting company and ask them to run a scan on your files.

Best regards,
Vinay

Hey rlehmann1,

Thank you for contacting us.

Please do not worry about sharing the login details because your site will be handled by expert support staff. We need to check the backend to help you.

Before you get back to us please check if there is any plugin conflict. To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to the latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

Best regards,
Vinay

Hi,

Thank you for contacting us.

Please refer to the below links

https://medium.com/code-better/css-units-for-font-size-px-em-rem-79f7e592bb97

Best regards,
Vinay

Hey Diana,

Thank you for sharing the details.

I checked your site and did not notice any submenus under “Doppel Zimmer”.

You can also select an alternate menu for mobile from Enfold > Main menu > General > Alternate Menu for Mobile

Best regards,
Vinay

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)

Best regards,
Vinay

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Vinay

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)

Best regards,
Vinay

Hey anthonybennett,

You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right-click on the refresh button and select “Empty Cache and Hard Reload”.

Would you mind providing a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Vinay

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)

Best regards,
Vinay