September 11, 2019 at 7:16 pm #1137210
my site logo doesn’t show on my page when I’m not logged in to WordPress. I#ve tried all that stuff like clear caches, check CSS, incognito window and so on. Nothings works. I’m not sure how it was before the update to 4.6.x.
Best regards from Germany
DieterSeptember 11, 2019 at 8:43 pm #1137241
Das ist jetzt schon die 3. Seite von der ich hier sehe, dass es hie und da wohl mit dem Rocket Plugin Probleme geben könnte.
Das Lazy_Load schein da nicht ganz so zu funktionieren in Verbindung mit Enfold.
Die Seite hat auf Firefox auch noch ein paar Unstimmigkeiten. Muss mal schauen, ob es in einen Testinstallation auch so ist bei mir.
Die Tooltips sind in Firefox nichtrichtig platziert (verschoben – weg von den Punkten) im Chrom sind Sie korrekt platziert.September 11, 2019 at 8:56 pm #1137246
Danke, Guenni. Da liegt das Problem wohl tatsächlich an Enfold. Das ist das einzige der Themes, die wir nutzen, wo es solche Probleme gibt. Jedes Update bringt neue Fehler. Ich schaue mir das Ganze jetzt auch noch mal im FF an (Iiiiih! ;-))September 11, 2019 at 9:11 pm #1137248
If I deactivate lazy load for the page, the logo shows. Oddly enough the logo shows fine in Firefox, with our without lazy load. But deactivating lazy load can’t be the solution.September 11, 2019 at 9:53 pm #1137260
I have this problem too. No logo, no favicon. And my customers are screaming murder, as they just have a big mailing campaign out which means loads of traffic to the site. And I can’t find where lazy loading is set. Unless it’s called with a different name in the settings?
Kind regards from Germany,
AnneSeptember 12, 2019 at 12:09 am #1137283
you’re using WPRocket too, right? Go to WP Rocket -> Medien and deactivate the first option “lazy load” -> “Für Bilder aktivieren”. You can do that also for each page seperately in the settings on the page.
Hope this helps.
DieterSeptember 12, 2019 at 9:31 am #1137433
Unfortunately, I’m not. It had Jetpack, but upon deactivation and removal, things stayed the same. I have no significant plugins on this site, except for Yoast SEO (free version). However, I suddenly see some of the page options, that normally reside in the sidebar, also as custom fields at the bottom.
PS I found out that if I do not use header transparency the logo is visible. But it messes up the atmosphere of the site.
https://paste.pics/46447edca1d280835f6b0ab70ef3add0 This is a screenshot of those appearing extra fields
This is the site. https://stichtingvreugde.nl
September 12, 2019 at 12:28 pm #1137494
- This reply was modified 3 months ago by Anne-Mieke.
@Anne-Mieke, did you upload a logo for the transparent header in Enfold? The extra fields can be disabled in your WordPress settings on the top right of your page editor.September 12, 2019 at 4:27 pm #1137585
Hello @Dieter, :-)
Thank you so much for thinking along with me! I really appreciate that.
The logo for transparency was already there from the beginning. However, I uploaded it again, and now it is visible. So for the customer it is solved.
The remark below is for the Enfold Team:
I am somewhat worried in general now, since more users seem to have issues with the logo disappearing, after the latest update. I have about 60 client sites – on Enfold – to update. I’m afraid to update them now though.. This one was a very simple site, and logos disappeared. Been using Enfold for 4 years now, and I really don’t mind if things need to be patched every now and then. But this was a painful happening. What’s your take on this one?September 12, 2019 at 4:43 pm #1137591
I have rarely had such problems as here some of my fellow users. I have to say, however, that I have never done the theme updates via the WordPress updateroutines, especially when it comes to major updates ( 4.5.x to 4.6.x). Actually I have always updated customer sites via ftp. ( In this way )
Recently I’ve also updated about this plugin. Since it probably proceeds quite similarly as I do this with ftp.September 13, 2019 at 5:44 am #1137775
Your problem is likely not theme related, if this was a problem with the theme then everyone running the same version of theme would have the same problem. I would suggest that you try running updates on your other sites as well to see what happens on them. If you should still have problems then we have a closer look at it.
RikardSeptember 13, 2019 at 1:59 pm #1138014
Rikard, and of course Christian Budschedl!
Obviously it’s a conflict between Enfold and WP Rocket. But since there are no problems with other themes together with WP Rocket, the only logical option is that the problem is with Enfold, right?
I don’t see why I shouldn’t use a useful (paid) plugin like WP Rocket or one or more of its functions – which works fine on all other sites and with tons of other themes – just because Enfold doesn’t work properly anymore.
Enfold is now just a patchwork rug. Even the German translations are only a fraction available and the complete admin area of Enfold is a colorful mixture of German and English. For a German user who does not speak English, Enfold is hardly usable. Sad.
DieterSeptember 18, 2019 at 11:05 am #1139404
Thank you for sharing the details.
I checked your site and the logo appears fine on all 3 major browsers, Chrome, IE and FF. Please see the attached screenshot below.
As @rikard mentioned earlier the issue is not a theme related issue. I have checked the browser console for any errors but it looks clean. If there was a js conflict an error will be displayed but this is simply a caching issue. Once you properly clear the cache you will be able to view the logo.
Please perform the below steps to clear the browser cache:
1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.
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