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  • #1133485

    We are experiencing issues with images (sliders specifically) and video not loading with the page. We assumed it was a caching issue and excluded two pages from our caching plugin, but the issue is still occurring. After reading a couple of wordpress support forums, it seems to be theme related. Please advise.

    #1133826

    Hey leahmessina,

    I couldn’t check the problem since you site is not loading at all on my end:

    This site can’t be reached yoursite.com’s server IP address could not be found.
    Try:

    Checking the connection
    Checking the proxy, firewall, and DNS configuration
    ERR_NAME_NOT_RESOLVED

    Best regards,
    Rikard

    #1133944

    Hi Rikard,
    We transferred the site to the primary domain last night, which is why it was offline. Please see the error code in I found in chrome. Video plays perfectly in firefox.
    Uncaught TypeError: b(…).not(…).filter(…).mediaelementplayer is not a function
    at HTMLDocument.a (wp-mediaelement.min.js:1)
    at i (jquery.js:2)
    at Object.fireWith [as resolveWith] (jquery.js:2)
    at Function.ready (jquery.js:2)
    at HTMLDocument.J (jquery.js:2)

    #1133946

    Also, it is worth noting that the mega menu does not open to full width on these pages. Megamenu works as expected on the other pages of the site.

    #1134522

    Have you had the chance to review the issue on the new domain?

    #1135509

    Hi,

    What is the access over the new domain?

    Best regards,
    Basilis

    #1136133

    No access. New domain is public.

    #1137259

    Hi,

    Yes sorry, meant WordPress detail :)

    Best regards,
    Basilis

    #1138112

    I have made a Kriesi username for the couple of threads I have going on at the moment. It will be on our staging ground. the staging ground has a password and then you have your password for WP admin. All login info is in the private content section.

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