Tagged: , ,

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
  • #1133485

    We are experiencing issues with images (sliders specifically) and video not loading with the page. We assumed it was a caching issue and excluded two pages from our caching plugin, but the issue is still occurring. After reading a couple of wordpress support forums, it seems to be theme related. Please advise.


    Hey leahmessina,

    I couldn’t check the problem since you site is not loading at all on my end:

    This site can’t be reached yoursite.com’s server IP address could not be found.

    Checking the connection
    Checking the proxy, firewall, and DNS configuration

    Best regards,


    Hi Rikard,
    We transferred the site to the primary domain last night, which is why it was offline. Please see the error code in I found in chrome. Video plays perfectly in firefox.
    Uncaught TypeError: b(…).not(…).filter(…).mediaelementplayer is not a function
    at HTMLDocument.a (wp-mediaelement.min.js:1)
    at i (jquery.js:2)
    at Object.fireWith [as resolveWith] (jquery.js:2)
    at Function.ready (jquery.js:2)
    at HTMLDocument.J (jquery.js:2)


    Also, it is worth noting that the mega menu does not open to full width on these pages. Megamenu works as expected on the other pages of the site.


    Have you had the chance to review the issue on the new domain?



    What is the access over the new domain?

    Best regards,


    No access. New domain is public.



    Yes sorry, meant WordPress detail :)

    Best regards,


    I have made a Kriesi username for the couple of threads I have going on at the moment. It will be on our staging ground. the staging ground has a password and then you have your password for WP admin. All login info is in the private content section.

Viewing 9 posts - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.