Hey!

Thank you for getting in touch with us!

Please feel free to check out the latest changelog here :)

Best regards,
Vinay

Hey bemodesign,

Please follow the steps provided in the documentation and add your address in the widget area instead of the buttons as showin the example.

Please make sure you get the correct header settings as mentioned in the docs “Logo left, Menu right” for the code to work :)

Best regards,
Vinay

Hi,

To bind the boat image with its description text please use the grid element as my colleague Nikko suggested earlier because this type of layout cannot be done using columns.

In case you like to adjust the width of the grid please check this link.

Let us know if there is anything else we can help you with the layout you are looking to achieve, we will be happy to help you :)

Best regards,
Vinay

Hi,

Thank you for contacting us.

I checked your site you have the installed the widget codes correctly in the child theme but the main theme is active.

Please activate the child theme and the widget area will show :)

To import the main theme settings to child theme please check https://kriesi.at/documentation/enfold/backup-theme-settings/

Best regards,
Vinay

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

Hi,

You can try a bigger image like 800 x 200 px but let me tell you the header background image is scaled independently from the logo so it is not possible to position them in relation to each other on different screen size. The logo may overlap the background image text.

What I recommend is to add a header widget area instead.
Please check https://kriesi.at/documentation/enfold/header/#header-widget-position

Let us know if you have any questions.

Best regards,
Vinay

Hi,

I checked your site and the header looks fine to me. Please elaborate what exactly do you want to fix?

Best regards,
Vinay

Hi,

I can see that the margin you have applied is working but looks like it is not the correct values you have entered. You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Best regards,
Vinay

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

/* CSS - */

@media only screen and (max-width: 767px) {
#top .avia-testimonial-meta-mini {
    padding-top: 10px !important;
    clear: both;
    text-align: center;
}}

Best regards,
Vinay

Hi,

Thank you for letting us know about the issue. We would like to investigate this issue further please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Vinay

Hi,

Thank you for the credentials. I checked for the padding issue on the columns and was able to successfully set up 30px padding on the columns.

Please check the screenshot below. Once you click on the column and go to the layout tab, uncheck the options “Apply the same value to all?” (unless you require top and bottom padding) and set 30px padding to the left and right.

I have verified this works by setting different padding values and I assure you that there is no issue with the theme.

I believe what happened earlier must be related to browser cache. You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

I’m sorry you had to wait on the other tickets but don’t worry we answer all tickets in the queue, some may take more time depending on the issue. Trust me it will not take much time :)

Best regards,
Vinay

Hi,

Thank you for contacting us.

1. To activate a burger menu for custom screen width please check.
2. As you may already know page speed depends on many factors and of the main reason is media files. Please make sure all the images are properly optimized and follow the blog post here. You can also check it on pingdom tools for precise info about the page loading time.
3. At the moment we do not have any such plans. You can try using a 3rd party plugin such as CF7.
4. Please elaborate on the issue and we really need to be able to inspect the element to be able to comment on this issue.

Thank you for your understanding.

Best regards,
Vinay

Hey ggagnon,

You can add tyhe snippet to the Google code section in Enfold > Google Services

To add the code to a specific page please use a code block element.

Best regards,
Vinay

Hi,

Please open a new page and add the shortcode in this link https://pastebin.com/raw/H3ZAvh8m

Publish the page to view the elements.

The rotating icon and text you see is an Icon Grid element. To be able to view this in your theme please make sure you are running the latest version of Enfold theme which is 4.5.2

Best regards,
Vinay

Hi,

Thank you for contacting us.

It appears you have multiple version of the themes stored on the server. This will sometimes lead to conflict.

Please back up your site and delete both versions of the theme folder from the server.

Download the latest copy of the theme files from ThemeForest.

Follow this step by step guide to install the Enfold theme again. It should work for you. If you still have an issue please leave the error message to show up so we can troubleshoot this issue. Without seeing the error it is not possible to troubleshoot the issue.

Best regards,
Vinay