Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)

Best regards,
Vinay

Hey solomita,

Thank you for contacting us.

You can edit the font size for the submenu items from
Enfold options > Advanced styling > Main menu sublevel links > Font Size

You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Let us know if you have any questions.

Best regards,
Vinay

Hey Kirstie,

If you have the shortcode for the plugin please add it to Enfold > Header > Header Phone Number/Extra Info

If you like to move the widget to the right of the menu please use the CSS code provided in the below example and ignore the FaceBook widget info :)

Let us know if you have any questions.

Best regards,
Vinay

Hey Emily Albert,

Thank you for contacting us.

I understand you are not able to get the theme updates as you do not have the proper credentials. If you have Envato username and password please login to Envato to create a personal token and register your theme so you can start receiving the updates with exciting new features :)

If you do not have the Envato credentials please contact Envato support as sales are handled by Envato they are in a better position to help you with your Envato account.

Let us know if you have any questions :)

Best regards,
Vinay

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)

Best regards,
Vinay

Hey djsmbd,

Thank you for contacting us.

We have fixed this issue and an update is scheduled to be released by early next week. Once you update the theme the social icon issue will be fixed. In the meantime please make sure you are using the latest version of WP that is v5.3.2.

Best regards,
Vinay

Hi,

I checked your site and was not able to open any pages in the backend. WordPress says that there is an error on your site.

Then I noticed you are using an outdated version of the Enfold theme. Please update your theme via FTP to the latest version.

And register your theme for future updates.

Let us know if you have any questions :)

Best regards,
Vinay

• This reply was modified 4 years, 11 months ago by Vinay.

Hi,

Thank you for your patience.

This issue is already addressed as a priority and added to the next theme release. We will announce the update in a couple of days in the meantime please update your WP to the latest version 5.3.2 and once we release the theme update go ahead and update the theme to resolve this issue.

Best regards,
Vinay

Hi,

Glad the CSS workaround will work for you!

If you like to speak directly to any one person you can mention that in the private content area for our admins to look at and if the person is available we will forward your request. We are a global team and we all work at different times and if the person is on leave then your request time may be longer so we try to help you.

To get your issue resolved fast please make sure it is within our support scope. Most of the time we try to help all our customers even if their issue is out of our support scope and sometimes this takes more time as well. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Thank you for your understanding :)

Best regards,
Vinay

Hi,

Thank you for contacting us and sorry for the delay.

1. I checked the backend and frontend and it looks the same all elements are present. If you still have an issue please try to clear the cache and check again.

If you still have an issue let us know exactly what elements you do not see showing up on the frontend?

2. I added 2 images for testing purpose and saved the page it worked fine. Please check the Fullscreen element.

3. The homepage in both the languages is showing the stretch layout.

Let us know if you have any questions we are happy to help you :)

Best regards,
Vinay

Hi,

All of your sites are using an outdated version of the theme. Please download a latest copy of the theme from ThemeForest and replace the theme folder via FTP in wp-content\themes

For more information please check the FTP install guide.

You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin like W3 Total Cache or Wordfence is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right-click on the refresh button and select “Empty Cache and Hard Reload”.

Once you update the theme to the latest version the issue should be fixed.

If you have any questions please feel free to get back to us.

Best regards,
Vinay

Hey Stefan Voinescu,

Thank you for contacting us.

Yes, updating the theme to the latest version should fix this issue :)

Please bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

Hey amurphy1739,

Thank you for contacting us.

To update the footer content please access the widgets from Appearance > Footer > Widgets

Let us know if you have more questions we are happy to help :)

Best regards,
Vinay

Hi,

Thank you for contacting us.

I understand your requirements. Do not worry you can use copperplate with Enfold theme.

Please refer to the below link for step by step instructions to upload CopperPlate font as a custom font and use it in Enfold theme options for Headings, Paragraphs and other fonts.

Let us know if you have any questions :)

Best regards,
Vinay

Hi!

Yes! that is correct. We can hide the theme options tabs using custom CSS in the admin area. Please add the below code to your child theme functions.php

add_action('admin_head', 'my_admin_style');

function my_admin_style() {
  echo '<style>
 	.avia_subpage_container#avia_update,
  	.avia_section_header.goto_update {
    	display:none !important;
    }
  </style>';
}

Note: This will completely hide the update options. If you want to hide only the update info and keep the update tab option visible please use the below code

add_action('admin_head', 'my_admin_style');

function my_admin_style() {
  echo '<style>
 	.avia_subpage_container#avia_update .av-verification-response-wrapper {
    	display: none !important;
    }
  </style>';
} 

For more info please check the Enfold Documentation

Regards,
Vinay