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  • January 2, 2020 at 10:08 pm #1169205
    jimlaabsmusic

    Hi,
    We are currently using an older version of your theme. I see there is an article on your site for updating via FTP,https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp, but I don’t see anything about where to get the new version of the theme to put into the FTP.
    Could someone kindly point me in the right direction?

    January 3, 2020 at 8:24 am #1169249
    Vinay

    Hey jimlaabsmusic,

    Thank you for contacting us.

    Please refer to the below link

    Install enfold theme

    You can update the theme from WP Dashboard or from an FTP client.

    To download the theme:

    1. Please, log-in to your ThemeForest account.
    2. Click on Settings > Downloads on the top right-hand side.
    3. A list of purchased items will appear.
    4. Click on Enfold and download installable files only.

    Let us know if you have any questions, we are happy to help you :)

    Best regards,
    Vinay

    January 3, 2020 at 4:31 pm #1169995
    jimlaabsmusic

    Thank you for your reply. I downloaded the installable wordpress files from themeforest and uploaded them to my cPanel. I thought perhaps my dashboard needed time to catch up to the change, but I am still seeing the old version instead of the current version.

    January 3, 2020 at 5:07 pm #1170015
    jimlaabsmusic

    Update: I realized I didn’t unzip the installable wordpress files. After unzipping them, I have had wordpress state that there is a critical error on my site. My hosting company is working on restoring the site now. I am hoping to try updating the theme later, but want to avoid errors. Any additional advice?
    It may be worth noting we are using php 5.6 right now for the old theme. Do we need to update that before updating the theme? Switiching to any version higher cause blank pages to appear on our site, which is why we need to get the theme updated I believe.

    January 4, 2020 at 5:03 am #1170173
    Vinay

    Hi,

    Glad you are able to download and install the theme.

    Yes please update to PHP 7.0 or greater as mentioned in the install guide :)

    Install enfold theme

    Also, please don’t forget to take a backup of your site just in case you need to restore the old site.

    Let us know if you have any questions, we are happy to help you.

    Best regards,
    Vinay

    January 6, 2020 at 4:24 pm #1170753
    jimlaabsmusic

    Thank you. I was able to get the update to work on my second attempt without issue.

    January 7, 2020 at 4:17 am #1170893
    Rikard

    Hi,

    Great, I’m glad that you managed to get things working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    January 7, 2020 at 4:24 pm #1171085
    jimlaabsmusic

    Please feel free to close this thread. I had intended to do it with my update but didn’t see the option to do so.

    January 7, 2020 at 8:42 pm #1171202
    Victoria

    Hi jimlaabsmusic,

    Great :)

    We are closing the thread.
    Best regards,
    Victoria

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