Hi,

Thank you for sharing the details and sorry for the late reply.

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

/* CSS - */

.avia-fullscreen-slider .avia-slideshow>ul>li {
    background-size: cover !important;
}

For more info please refer to the documentation

If you have any questions please feel free to get back to us.

Best regards,
Vinay

Hey sftsengineering,

I checked your site on my android phone and the animated numbers element loads fine on my end. What device and browser are you facing the issue? What exactly are you expecting the above code to do for you?

Best regards,
Vinay

Hey dondela,

Thank you for contacting us.

Uploading new icons will not overwrite the default icons. I checked your site and I can see all the default icons in the editor. To verify the same you can simply add an icon element to the page and click on it. Icon element options will pop up and there you can select all the default icons along with your newly uploaded icons.

If yous till feel you are missing some icons you can simply delete the icon font set from Enfold > Import/Export > Iconfont Manager and re-upload the ones you like to use :)

Let us know if you have any questions.

Best regards,
Vinay

Hi,

I checked your site and the mobile menu seem to work fine now on both Android and PC.

Please elaborate on the issue you are currently facing now and share the staging site wordpress admin details so we can take a close look at the backend.

Best regards,
Vinay

Hi,

Thank you for providing the access. After inspecting your site I found that the column with the background image was set to hide on mobile device. I have set it to display on mobile device and the image is visible on the mobile device now.

Please perform the same step for the other images which are not displayed on the mobile.

Let us know if you have any questions.

Best regards,
Vinay

Hey tonyiatridis,

I tried to troubleshoot this issue but the login credentials you provided do not work for me and I’m unable to inspect the issue. Would you mind checking once again and then send us working login credentials?

The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

Best regards,
Vinay

Shalom,

Thank you for writing to us.

Whenever the page content is shorter than the page the footer fills in the gap. To avoid this you can simply use a ColorSection element with 100% height and add your content inside it or set background image to the Color section itself.

I have created a private test page please check it out :)
If you like to have a different background image in mobile please check the docs.

Let us know if you have any question :)

Best regards,
Vinay

Hey Michael64142,

Thank you for contacting us.

To display the tags at the bottom of the post please add the function to function.php file

https://kriesi.at/support/topic/add-post-tags-list-under-the-posts-content/#post-939700

Then copy the shortcode to the bottom of the page where you like to display the tags.

[avs_posts_tag]

Let us know if you have any questions, we are happy to help you :)

Best regards,
Vinay

Hi,

Thank you for writing to us.

We are a Global team and 24/7 we support our customers however sometimes it may take a while for us to reach your ticket depending on our support queue. Unfortunately, we do not have phone support.

Please open new tickets for individual issues as it will be easy to provide support without getting losing track if the ticket becomes very long :)

Since we do not have FTP access right now I would suggest that we go ahead and re-install the theme with a latest version downloaded from themeforest.

Please follow the steps provided here

Let us know if you have any questions.

Best regards,
Vinay

Hi,

1. The logo in the header looks fine, I believe you are talking about the logo in the post which looks blur and oversized? Please remove the featured image in the post or update it with a different image.

2. Please adjust the header height in Enfold theme options to fixe the gap :)

3. To update the social icon color, please add the below CSS in Enfold > General Styling > Quick CSS

#wrap_all .social_bookmarks a:before {
    color: #FFF !important;
}

You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Best regards,
Vinay

Hey JAZ50,

Thank you for contacting us.

We need to be able to inspect them in order to provide an accurate solution.

Please check the below link to add a bullet list

If yous till have any questions, please feel free to get back to us with a precise link to your site so we can inspect the element in question.

Thank you for using Enfold :)

Best regards,
Vinay

Hey benq75,

Thank you for contacting us.

I checked the pages and couldn’t find anything unusual which is a bit strange for me too but it is possible that one of the plugins is causing a conflict or maybe if you tried to clone the post/page something is breaking the page which is causing the footer to appear in a different way.

I tried to clone the “Soft Washing” page and created a new Private test page and it works fine. Could you try to please rebuild the 2 pages?

We also recommend installing a child theme for custom modifications :)

Let us know if you have any questions, we are happy to help you :)

Best regards,
Vinay

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)

Best regards,
Vinay

Hey Kathy Zech,

Congratulations in advance for your new site launch!

Is it a custom-coded calendar? In that case, the only solution is to install a plugin like Events calendar on WordPress and add the Calendar data manually.

If it is a WordPress plugin then you can export the Calendar data and install the same plugin on your new site and import the data.

For further technical support please register here kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.

Best regards,
Vinay

Hey Mohamad,

Thank you for registering on our support forum. I see that you are now able to create new tickets and I’m sure you should be able to reply to support topics now :)

Let us know if you have any questions, we are happy to help you :)

Best regards,
Vinay