Page 848 – Support | Kriesi.at – Premium WordPress Themes

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November 25, 2020 at 8:42 am in reply to: Different menu on maintenance page / shop #1262941

Rikard
Keymaster

Hi,

Thanks for the update and sorry for the late reply. Does the same thing happen if you disable the Menu Swapper plugin?

Best regards,
Rikard

November 25, 2020 at 8:40 am in reply to: Propulsion Theme – Slider Images Won't Load #1262940

Rikard
Keymaster

Hi,

Thanks for the update and sorry for the late reply. I’m not sure what would happen if you delete those files to be honest with you, but my guess is that would end up with even more problems.

Best regards,
Rikard

November 25, 2020 at 8:24 am in reply to: Video in background #1262938

Rikard
Keymaster

Hi,

I’m very sorry for the late reply. Is the problem that everything is not fully visible in the video? If so then there’s not much to do about that unfortunately, since some loss of video data is inevitable when setting a background video to cover the container element. If you need for everything to be visible all the time, then I think you will have to use the regular Video element.

Best regards,
Rikard

November 25, 2020 at 8:17 am in reply to: The Cart Counter shows incorrect number of items in the cart #1262937

Rikard
Keymaster

Hi Nick,

I’m very sorry for the late reply. I still can’t see what is going wrong on your site unfortunately, but it might be related to transients. Could you try installing this plugin, and delete all transients to see if that changes anything please? https://wordpress.org/plugins/transients-manager/

Best regards,
Rikard

November 25, 2020 at 8:07 am in reply to: Enfold wont load on site #1262936

Rikard
Keymaster

Hey gregcarrollLMG,

Thanks for the login details. Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not then please try to describe the problem you are having a bit further, as I’m not sure exactly how to reproduce it.

Best regards,
Rikard

November 25, 2020 at 8:04 am in reply to: which plugin would you recommend #1262934

Rikard
Keymaster

Hi Vera,

Thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

November 25, 2020 at 8:01 am in reply to: Problem with starting Homepage – Page does not show, only a warning #1262933

Rikard
Keymaster

Hi,

Thanks for the update. The email has nothing to do with the problem you are having, but please try updating to the latest version of the theme (4.7.6.4) to see if that helps: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

November 25, 2020 at 7:56 am in reply to: Fonts Settings are not Working #1262932

Rikard
Keymaster

Hi Keith,

Your site is using Open Sans for both headers and body text, and that corresponds to your theme settings under Enfold->General Styling->Fonts. Is that correct or are you looking to use some other fonts?

Best regards,
Rikard

November 25, 2020 at 7:53 am in reply to: Make sizes of H1-H6 one level smaller #1262931

Rikard
Keymaster

Hi Franziska,

You can set the font size for the individual tags in the same place, the option you are referring to is general for all headers. Please try that out to see if you have any luck with it.

If you need further help then please post admin WordPress login details in private, and let us know what is not working for you.

Best regards,
Rikard

November 25, 2020 at 7:21 am in reply to: Different Menu on Mobile #1262930

Rikard
Keymaster

Hi ripanti,

Thanks for the login details. I see the CSS on your site, but I can’t see any classes added to any of your menu items. Please add the necessary class to the menu element in question under Appearance->Menus.

Best regards,
Rikard

November 25, 2020 at 7:17 am in reply to: Main Menu sublevel drop downs font change #1262929

Rikard
Keymaster

Hi Steve,

Thanks for the update. The entry title is an h1 on the page now, so you might want to change the first header back to an h2 again?

If you need to share screenshots with us then please upload them to a service like Dropbox or Google Drive, then link to them here.

Best regards,
Rikard

November 25, 2020 at 7:12 am in reply to: Vimeo video links don't work any more (black screen) #1262928

Rikard
Keymaster

Hi Tim,

Thanks for that. The video you are trying to use doesn’t seem to exist, or maybe it’s set to private at Vimeo?

Best regards,
Rikard

November 25, 2020 at 7:03 am in reply to: Blog Post Titles became uppercase and huge #1262927

Rikard
Keymaster

Hi,

Thanks for the update and clarification. I’ve added CSS to your other site as well, and it’s applying. Please review your site.

I can’t tell you why things randomly changed on your site, since there is not functionality for that in the theme. I would guess that it’s due to local or server cache.

Best regards,
Rikard

November 25, 2020 at 6:53 am in reply to: Icons inline with text #1262926

Rikard
Keymaster

Hi,

Thanks for that. On which page can we see the element in question?

Best regards,
Rikard

November 25, 2020 at 6:48 am in reply to: Weak Site Performance #1262924

Rikard
Keymaster

Hey Tim,

Most of the recommendations are related to images on your site, we can’t really be responsible for the content you upload to your site. Did you try the recommendations listed related to images in the test? It also lists poor server performance, that is something you would have to bring up with your hosting provider.

Best regards,
Rikard

November 25, 2020 at 6:45 am in reply to: How to disable tooltips of title-attributes? #1262922

Rikard
Keymaster

Hi,

Great, I’m glad that Victoria could help you out, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 25, 2020 at 6:44 am in reply to: How to change number of columns (and their width) in footer? #1262920

Rikard
Keymaster

Hi Tim,

Thanks for that. I’m seeing the correct options on my end on your actual site, could you try using a different browser to see if that helps please?

Best regards,
Rikard

November 25, 2020 at 6:05 am in reply to: Code Block issue #1262904

Rikard
Keymaster

Hi,

Thanks for the update. The header looks strange on my end using both Safari and Chrome, so I’m guessing that the code you are using is creating some sort of conflict. This type of problem would be considered out of scope of theme support unfortunately, since it’s caused by third party code. Please try reaching out to the authors of the code in question for further support.

Best regards,
Rikard

November 25, 2020 at 5:23 am in reply to: custom widget > navigation menu reset over and over #1262899

Rikard
Keymaster

Hey Antonia,

Where can we see and reproduce the problem you are having?

Best regards,
Rikard

November 25, 2020 at 5:21 am in reply to: Navigation Menu Font size #1262898
Rikard
Keymaster
Hey Alhaji,

1. You can do that under Enfold->Advanced Styling.

2. If you assign an ID to a Color Section, for example my-id, then the link would look like this:
```
https://your.site/#my-id
```
If you need further help with that then please post a link to where we can see the actual problem on your site.

Best regards,
Rikard
November 25, 2020 at 5:14 am in reply to: 3/5 wide borderless picture? #1262892

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007, please let us know if you should need any further help on the topic @nullhorn.

Best regards,
Rikard

November 24, 2020 at 8:26 am in reply to: Envato private token #1262593

Rikard
Keymaster

Hi,

Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5. If that doesn’t help then please post admin WordPress login details in private so that we can have a closer look.

Best regards,
Rikard

November 24, 2020 at 8:08 am in reply to: Errors with Enfold Update #1262592

Rikard
Keymaster

Hi,

Thanks for the update. I activated Enfold, but I can’t see any error or warning messages on either the front or backend. Could you verify that on your end as well please?

Best regards,
Rikard

November 24, 2020 at 7:43 am in reply to: Box moving in Firefox by itself #1262591
Rikard
Keymaster
Hi,

Please try this instead:
```
.avia-content-slider-element-container {
    min-height: 340px;
    height: 340px;
}
```
You have a couple of testimonials which contain a lot of text.

Best regards,
Rikard
November 24, 2020 at 7:35 am in reply to: Blog Post Page shows Pages #1262590

Rikard
Keymaster

Hey easyname,

Where can we see and reproduce the problem you are having?

Best regards,
Rikard

November 24, 2020 at 7:32 am in reply to: TinyMCE Editor issues in combination with PayPal Plus (urgent) #1262589

Rikard
Keymaster

Hi Mike,

Great, I’m glad that you found the problem and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

November 24, 2020 at 7:25 am in reply to: column ankerlink does not work #1262587

Rikard
Keymaster

Hi,

Thanks for that. I can’t see why it’s not working on the front page unfortunately, but I’ve asked the rest of the team to have a look as well. Please reply to this thread after you read this message, so that it gets added back to our support queue.

Best regards,
Rikard

November 24, 2020 at 7:06 am in reply to: Alternative Fullwidth Button Styling – Border Color #1262585
Rikard
Keymaster
Hi,

Thanks for the update. Please try this CSS instead:
```
#top .avia-builder-el-6 .avia-button-fullwidth {
    border: 1px solid #ab8e66;
}
```
Best regards,
Rikard
November 24, 2020 at 6:25 am in reply to: "Enable auto updates" option missing – does enfold support this? #1262582

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

November 24, 2020 at 6:23 am in reply to: Blog Post Titles became uppercase and huge #1262580
Rikard
Keymaster
Hi,

I added the CSS to your Quick CSS box, and it’s applying: https://imgur.com/a/iaQ5VmB.

If your custom CSS is not applying then it’s likely due to the open CSS you have in Quick CSS:
```
.header_color
```
I can’t tell you why it changed, there’s no functionality for randomly changing the styling of elements in the theme.

Best regards,
Rikard
- This reply was modified 5 years, 5 months ago by Rikard.
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