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  • #1262530

    Hi, I hope this is not so rare as a problem:
    I have some custom widget areas, which one with a navigation menu there. The problem? I have to update them over and over (meaning to indicate the right menu and language) because they miss that information. They’re ok for a while, and then again. I use wpml. What kind of issue this could be? The only answer I found was related to the allocated memory, and I changed it with the same result.
    I am attaching the image of a widget (that was working right at some point)
    widget
    Thank you

    #1262899

    Hey Antonia,

    Where can we see and reproduce the problem you are having?

    Best regards,
    Rikard

    #1263393

    Sure, thanks.
    This page should show a sidebar.
    If I go to the widgets section, it looks as if it was never set up.
    I fix this (meaning indicating the right navigation menu) and it works for a moment (the sidebar reappears). After some time, the cycle starts again (the sidebar disappears).

    I Imagine is a server/allocated memory problem, unless you have another explanation.
    thanks again

    #1263641

    Hi,

    Thanks for the update. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please include admin WordPress login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    • This reply was modified 11 months ago by  Rikard.
    #1264054

    Hi, thanks.
    I did that and tried a slightly different approach, loading the sidebar as a widget with the same result. It’s at the level of the widget where it doesn’t work. I know that I could hardcore the sidebar in the page template (php) but I’d prefer a solution at the dashboard level.
    Thanks for looking into this

    #1264357

    Hi,

    Thanks for the update and login details. I see that you are still running 4.7.5, could you try updating to the latest version of the theme please? If that doesn’t help then please give us step by step instructions on how to reproduce the problem you are having.

    Best regards,
    Rikard

    #1264562
    This reply has been marked as private.
    #1264710

    Hi,

    Thanks for the update and clarification, I see the same problem on my end too unfortunately. Does the same thing happen if you place the same widget in the blog or page sidebar too? Also please try to activate one of the default WordPress themes to see if the problem persists.

    Best regards,
    Rikard

    #1265647

    Hi Rikard, thanks. It happens the same if I use the widget in another part. And I don’t know how I could replicate the issue with a different template, tbh. I guess I will hardcore the sidebar to the template. Do you have a better idea?
    Thanks

    #1265906

    Hi,

    Thanks for that. It would be useful to know if this problem happens with one of the default WordPress themes as well, could you temporarily activate for example Twentytwenty, and check if the same problem happens then? If it does then it’s theme specific. Also, did you reach out to WPML about this problem too?

    Best regards,
    Rikard

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