Page 817 – Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 24,481 through 24,510 (of 93,579 total)

← 1 2 3 … 816 817 818 … 3,118 3,119 3,120 →

Author

Posts
January 10, 2021 at 4:01 am in reply to: Enfold – Remove "portfolio-item" from the URL #1271271

Rikard
Keymaster

Hi Mark,

You can’t remove it altogether unfortunately, since it’s a custom post type. You can change it to something different on the page in your screenshot though.

Best regards,
Rikard

January 10, 2021 at 3:59 am in reply to: Cookie / Privacy Policy Tab Section layout #1271270

Rikard
Keymaster

Hey jomo5280,

You can use the Tabs element for that :-)

Best regards,
Rikard

January 9, 2021 at 5:10 am in reply to: Contact form doesn`t work #1271191

Rikard
Keymaster

Hi Bernhard,

Thanks for the login details. Did you verify that your WordPress installation is able to send emails? You can do that by requesting a new password on the login page for example. If it is able to send emails, then please try the following suggestions: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Rikard

January 9, 2021 at 4:43 am in reply to: Contact Form has as sender my email address, not client address! #1271189

Rikard
Keymaster

Hey Leonidas,

If nothing is filled out, then it should use the email of the administrator which created the site. So I’m guessing the behaviour is correct considering that? Maybe it would be better if you simply filled out the correct email address?

Best regards,
Rikard

January 9, 2021 at 4:35 am in reply to: Mailchimp stuck on sending on home page, works on other pages. #1271188

Rikard
Keymaster

Hi,

Thanks for the update. It’s better if you use a dedicated 404 page, otherwise your home page will always return a 404 error message to search engines for example. If you want to copy your home page, then you can enable debug mode in order to see builder shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, then simply copy all the shortcodes to your new 404 page.

Best regards,
Rikard

January 9, 2021 at 4:28 am in reply to: Page WPML #1271186

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 9, 2021 at 4:25 am in reply to: Gradient Overlay on Background Image #1271185
Rikard
Keymaster
Hi breezemedia,

Please try this CSS instead:
```
.bild-buttons .av-caption-image-overlay-bg {
  opacity: 0.75;
  background: linear-gradient(-145deg,#72b52e, #2196eb) !important;
}
```
Best regards,
Rikard
January 9, 2021 at 4:19 am in reply to: Submenu disappears on scroll down – alhtough set to sticky #1271184

Rikard
Keymaster

Hi Nora,

Sorry for problem. Are we allowed to temporarily active the new version, in order to check the behaviour on your site? Also, does this happen if you activate the parent theme, or when using the child? If it’s present when the child is active, then please include FTP login details in private as well.

Best regards,
Rikard

January 9, 2021 at 4:13 am in reply to: My header disappeared since updating to WP5.6 #1271182

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 9, 2021 at 4:12 am in reply to: MP4 Video Loop Stopping at First Frame instead of Last Frame #1271180

Rikard
Keymaster

Hi,

Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 9, 2021 at 4:11 am in reply to: No arrows option in testimonial slider? #1271179

Rikard
Keymaster

Hi,

Thanks for that. I can only see what looks to be a password though, could you post the username as well please?

Best regards,
Rikard

January 9, 2021 at 4:10 am in reply to: Blog Posts section lists portfolio item category + page title #1271178
Rikard
Keymaster
Hi,

Please try this CSS instead:
```
.slide-content .av-vertical-delimiter {
  display: none; 
}
```
Best regards,
Rikard
January 9, 2021 at 4:01 am in reply to: Contact form button hover custom color #1271177

Rikard
Keymaster

Hi,

Great, I’m glad that Jordan could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 9, 2021 at 4:00 am in reply to: Icon box background color (not icon entire square) #1271176

Rikard
Keymaster

Hi NEveleth,

Your login page seems to be password protected. Please open a new thread and include all the login details necessary, so that we can have a closer look at your site.

Best regards,
Rikard

January 9, 2021 at 3:59 am in reply to: Icon box background color (not icon entire square) #1271175
Rikard
Keymaster
Hi,

Please try this CSS instead:
```
.iconbox_content {
  background: red;
}
```
Best regards,
Rikard
January 8, 2021 at 2:15 pm in reply to: Problem with menu drag and drop in Enfold #1271068

Rikard
Keymaster

Hey Tarakbc,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 8, 2021 at 2:14 pm in reply to: Different menu on a mobile device #1271066

Rikard
Keymaster

Hi,

Thanks for the update. Please note that this doesn’t work if you are running the latest version of the theme, and WordPress 5.6. A temporary solution is to install this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options. This problem will be fixed in the next release of the theme.

Best regards,
Rikard

January 8, 2021 at 2:12 pm in reply to: Can't change Footer/Copyright #1271064

Rikard
Keymaster

Hey HamiltonsSM,

Thanks for the login details and sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.6.4) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

January 8, 2021 at 2:06 pm in reply to: no option for facebook: share buttons for blog posts #1271061

Rikard
Keymaster

Hi,

Thanks for the update. I’m guessing there is something wrong with your user then, could you try creating a new one to see if that helps? You can then delete the old user and assign what has been created with it to the new user.

Best regards,
Rikard

January 8, 2021 at 2:02 pm in reply to: Blog page titles and font size #1271060
Rikard
Keymaster
Hey Harris,

Please try the following in Quick CSS under Enfold->General Styling:
```
.blog .slide-entry-title {
    text-transform: none;
}

.blog .slide-entry-title a {
    font-size: 16px;
}
```
Best regards,
Rikard
January 8, 2021 at 1:58 pm in reply to: How to add an order/orderby option on blog post front-end side #1271058

Rikard
Keymaster

Hi,

Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 8, 2021 at 1:55 pm in reply to: Burger Menü shows up empty #1271056

Rikard
Keymaster

Hi Adri,

Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site. Also please let us know how can where we can reproduce the problem you are having.

Best regards,
Rikard

January 8, 2021 at 1:53 pm in reply to: Burger Menü shows up empty #1271055

Rikard
Keymaster

Hi creativecrowddigital,

Using the jQuery migrate plugin has worked for other users, if it’s not working for you then please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

January 8, 2021 at 1:48 pm in reply to: Removing white space between header and hero image on mobile #1271053
Rikard
Keymaster
Hey bewelltended,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
#top.page-id-2794 #main>div.container_wrap:nth-child(1) .content {
    margin-top: 0 !important;
}
}
```
Best regards,
Rikard
January 8, 2021 at 1:38 pm in reply to: alternate menu for mobile not showing #1271048

Rikard
Keymaster

Hi,

You can’t have a different menu for mobile if you are always showing the burger menu unfortunately. If you want to add or remove some menu items for mobile then we can help you out with that.

Best regards,
Rikard

January 8, 2021 at 1:35 pm in reply to: Center socket on mobile only #1271046

Rikard
Keymaster

Hi Bobby,

Thanks for that. I’m not sure exactly what you are looking to change in your socket though, could you try to explain a bit further or post a screenshot highlighting your intentions please?

Best regards,
Rikard

January 8, 2021 at 1:32 pm in reply to: Change mobile header responsive size #1271045
Rikard
Keymaster
Hey Tomatito11,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 1300px) {
  nav.main_menu {
    display: block !important;
  }
  #avia-menu .menu-item {
    display: none;
  }
  .av-burger-menu-main.menu-item-avia-special {
    display: block;
  }
}
```
Best regards,
Rikard
January 8, 2021 at 1:30 pm in reply to: Headline Rotator Needs Fixed Height Option #1271044

Rikard
Keymaster

Hi,

Thanks for the update. I see that you have commented out the code, but it’s still applying as you can see in the screenshot in private. Could you try reaching out to your hosting provider and ask if there is some kind of delay or caching going on? Also please ask them how to turn off the CDN, to check if that makes any difference.

Best regards,
Rikard

January 8, 2021 at 1:21 pm in reply to: Problems after updating to version 4.7.6.4 #1271040

Rikard
Keymaster

Hey Janine,

Please post admin WordPress login details for both sites in private, so that we can have a closer look. Also let us know how and where we can see the problems you are having on the your sites.

Best regards,
Rikard

January 8, 2021 at 1:19 pm in reply to: class-envato-protected-api.php on line 307 #1271039

Rikard
Keymaster

Hey GabrielMaks,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 24,481 through 24,510 (of 93,579 total)

← 1 2 3 … 816 817 818 … 3,118 3,119 3,120 →