Page 816 – Support | Kriesi.at – Premium WordPress Themes

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January 10, 2021 at 6:46 am in reply to: Enfold Theme Options are missing #1271304

Rikard
Keymaster

Hi,

Great, I’m glad that you got thing working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 10, 2021 at 6:40 am in reply to: Cookies pop up #1271303

Rikard
Keymaster

Hey argentinadelfina,

Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

January 10, 2021 at 6:37 am in reply to: Payments Accepted From Grenadian Accounts #1271302

Rikard
Keymaster

Hey Stasia,

Thanks for reaching out to us. We develop a WordPress theme, and that theme doesn’t come with its own payment options. The theme supports WooCommerce though, but I’m not sure which specific payment options they accept or don’t accept.

Best regards,
Rikard

January 10, 2021 at 6:35 am in reply to: Images aren't responsive #1271301

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 10, 2021 at 6:31 am in reply to: SOCIAL ICONS NOT SHOWING UP ON TOPSWITCH MENU #1271300

Rikard
Keymaster

Hi,

Thanks for the login details. I can’t see any missing icons on your site, could you try loading the site in an incognito or private browser window to see if that helps please?

Best regards,
Rikard

January 10, 2021 at 6:25 am in reply to: CLS Problems and image sizing #1271299

Rikard
Keymaster

Hi,

Great, I’m glad that you found the problem and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 10, 2021 at 6:24 am in reply to: WooCommerce Conflict #1271298

Rikard
Keymaster

Hi,

I can’t login to your site since the login URL you posted, and the regular WordPress login URLs, are all returning 404 errors. Please share your login URL in private as well.

Best regards,
Rikard

January 10, 2021 at 6:18 am in reply to: Remove display all image numbers at once? #1271297

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 10, 2021 at 6:17 am in reply to: Blog post full width #1271296

Rikard
Keymaster

Hey Benjfdc,

Thanks for the screenshot. Could you post a link to the actual page as well so that we can have a closer look please?

Best regards,
Rikard

January 10, 2021 at 6:12 am in reply to: Enfold Mobile Menu Blank – no text #1271294

Rikard
Keymaster

Hey jolynndeal,

Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options. If that doesn’t help then please post admin WordPress login details in private so that we can have a closer look.

Best regards,
Rikard

January 10, 2021 at 6:02 am in reply to: Not able to edit new blog post/page #1271292

Rikard
Keymaster

Hi,

Great, I’m glad that you found the problem and thanks for sharing your solution. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 10, 2021 at 5:59 am in reply to: class-envato-protected-api.php on line 307 #1271290

Rikard
Keymaster

Hi,

Thanks for the login details. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.6.4) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

January 10, 2021 at 5:53 am in reply to: Change colour button in Mailchimp form #1271289

Rikard
Keymaster

Hi,

I added the CSS for you, please review your site.

Best regards,
Rikard

January 10, 2021 at 5:45 am in reply to: Numpad login #1271288

Rikard
Keymaster

Hey Oref,

I’m not sure how they made that unfortunately, maybe you could try searching for a plugin or third party code which would implement that on your site?

Best regards,
Rikard

January 10, 2021 at 5:43 am in reply to: White space between the main menu and page content #1271287

Rikard
Keymaster

Hey cabinplant,

Thanks for the screenshot. Could you post a link to where we can see the actual elements as well please?

Best regards,
Rikard

January 10, 2021 at 5:36 am in reply to: Enfold update Google Recaptcha error #1271286

Rikard
Keymaster

Hi Hagen404,

Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

January 10, 2021 at 5:34 am in reply to: Comments not showing on Chrome and Internet Explorer #1271285

Rikard
Keymaster

Hey K Chia,

I can see comments fine at the bottom of the page you linked to using Chrome, how can we reproduce the problem you are having?

Best regards,
Rikard

January 10, 2021 at 5:29 am in reply to: Videos don't show up: just Black Box with Timecode #1271284

Rikard
Keymaster

Hey patneu,

Thanks for the login details. I can’t access the login page though:

Forbidden
You don’t have permission to access this resource.

Are you blocking some IP ranges maybe? If so then please try disabling that, or let us know which countries are allowed.

Best regards,
Rikard

January 10, 2021 at 5:27 am in reply to: Border thickness #1271283

Rikard
Keymaster

Hey Eva_Lutions,

I changed it to thin on the page in private, and the setting is reflecting on front end as well. If I’m misunderstanding the problem you are having, then please try to explain it a bit further.

Best regards,
Rikard

January 10, 2021 at 5:23 am in reply to: Showing up contact form title on mobile view #1271282

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 10, 2021 at 5:20 am in reply to: Menü Probleme WP 5.6 #1271281

Rikard
Keymaster

Hi Tim2309,

Sorry for the problem. We are expecting the new version of the theme to be ready at the later part of this month, and it should address both of your issues. Please continue using the jQuery migrate plugin until then.

Best regards,
Rikard

January 10, 2021 at 5:18 am in reply to: Error with the image sizes in the Demo "Shop" #1271280

Rikard
Keymaster

Hi Simo,

When you pick the image from the WordPress gallery, then you will get an option to select the resolution of the image in the bottom of the sidebar. Please make sure that the version you pick is a high resolution version of the image there.

Best regards,
Rikard

January 10, 2021 at 4:47 am in reply to: Need Help Removing a border around a slider #1271279
Rikard
Keymaster
Hey Dzimnikov,

Please try the following in Quick CSS under Enfold->General Styling:
```
.home .template-page {
    padding-top: 0;
    padding-bottom: 0;
}
```
Best regards,
Rikard
January 10, 2021 at 4:45 am in reply to: I bought Enfold, why is LayerSlider not Premium? #1271278

Rikard
Keymaster

Hi,

We haven’t tested all available sliders, but the LayerSlider is a good and versatile slider. If you are looking for an alternative, then there are other sliders in the theme. I don’t have any recommendations for you when it comes to third party plugins unfortunately.

Best regards,
Rikard

January 10, 2021 at 4:43 am in reply to: Sticky Button for Mobile with custom link #1271277

Rikard
Keymaster

Hi,

Thanks for the update. You can do that if you turn your header sticky on mobile: https://kriesi.at/documentation/enfold/header/#sticky-header-on-mobile. Then you can add the button in a widget: https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area. We can help you out with styling, once you have added it.

Best regards,
Rikard

January 10, 2021 at 4:23 am in reply to: tab section colours #1271276
Rikard
Keymaster
Hey smakarate,

Please try the following in Quick CSS under Enfold->General Styling:
```
.av-active-tab-title {
  background: red;
}
```
Best regards,
Rikard
January 10, 2021 at 4:18 am in reply to: Advanced Styling font size not working #1271275

Rikard
Keymaster

Hey finchkelsey,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 10, 2021 at 4:17 am in reply to: blog post front end doesn't update after editing backend #1271274

Rikard
Keymaster

Hi Lisa,

No, I can’t see any FTP login details in this thread unfortunately. Please try sending them again, and make sure that you write something in the public box of your message as well.

Best regards,
Rikard

January 10, 2021 at 4:15 am in reply to: Drop Down cart not showing #1271273

Rikard
Keymaster

Hi,

Thanks for that. Please see screenshot in private for what I see on my end, I’m not sure exactly how to reproduce it. Could you try explaining the problem a bit further please?

Best regards,
Rikard

January 10, 2021 at 4:04 am in reply to: How to adjust background color and styling of blog filter options? #1271272

Rikard
Keymaster

Hey jorisbl,

Could you post a link to where we can see the element in question please?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 24,451 through 24,480 (of 93,579 total)

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