Page 699 – Support | Kriesi.at – Premium WordPress Themes

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June 12, 2021 at 3:56 am in reply to: Drop down menu not showing for SOME logged in members and other issues #1305334

Rikard
Keymaster

Hi,

Thanks for the update. We’ll keep this thread open for you, if you should have any further problem on the topic.

Best regards,
Rikard

June 12, 2021 at 3:55 am in reply to: problem with .doc download #1305333

Rikard
Keymaster

Hey rosanna1967,

Could you post a link to where we can see the problem you are having please?

Best regards,
Rikard

June 12, 2021 at 3:53 am in reply to: Unable to set mailto link in the text field #1305331
Rikard
Keymaster
Hi,

Thanks for that, please try using the code in private instead.

Best regards,
Rikard
- This reply was modified 4 years, 10 months ago by Rikard.
June 12, 2021 at 3:48 am in reply to: Changing privacy banner leads to script error #1305330

Rikard
Keymaster

Hi,

Thanks for the update. Could you post the password as well please? The one you posted earlier in private does not work with the new user name.

Best regards,
Rikard

June 11, 2021 at 11:40 am in reply to: Slider images and testimonials disappear #1305248

Rikard
Keymaster

Hi,

Thanks for the update. Please go to Enfold->Performance, and turn off file compression there. If you can’t find it, then please post admin WordPress login details in private.

Best regards,
Rikard

June 11, 2021 at 11:37 am in reply to: Restaurant, Reservation Form don't send any Mail #1305247

Rikard
Keymaster

Hi,

Great, I’m glad that you found the problem, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 11, 2021 at 11:07 am in reply to: Tab element not respecting responsive settings #1305242

Rikard
Keymaster

Hey simplicityltd,

Thanks for the login details. We have a fix for this, but I couldn’t add it to your site, since the Appearance->Editor functionality is inactive. Please activate that, or post FTP login details in private, so that we can add the fix for you.

Best regards,
Rikard

June 11, 2021 at 6:35 am in reply to: The screen is jumping immediately to the footer upon page load. #1305197

Rikard
Keymaster

Hey Scott,

I think this problem is caused by the Google Maps element, there was a recent change from Google which seems to be causing this problem. We don’t have a temporary solution yet, but please refer to this thread for temporary solutions: https://kriesi.at/support/topic/page-scrolls-to-google-maps-automatically-when-text-marker-is-shown/

Best regards,
Rikard

June 11, 2021 at 6:33 am in reply to: Page scrolls to Google Maps automatically when Text-marker is shown #1305196

Rikard
Keymaster

Hi Manu,

Thanks for sharing your findings, it’s much appreciated :-)

Best regards,
Rikard

June 11, 2021 at 6:26 am in reply to: Google Maps Custom Marker Size #1305192

Rikard
Keymaster

Hey soapboxstudio,

I can’t see any problems on my end, the marker is 80×80 pixels like you have selected in the element options. Please see screenshot in private.

Best regards,
Rikard

June 11, 2021 at 6:17 am in reply to: Woocommerce products link in dashboard creating critical error #1305191

Rikard
Keymaster

Hey dragonetdesign,

The login details you posted are not working, please check and verify.

Best regards,
Rikard

June 11, 2021 at 5:37 am in reply to: Duplicated menu (mobile version) #1305186

Rikard
Keymaster

Hi HC,

The top Tienda menu item will only expand or close the sub menu items, that means that you cannot navigate to the Tienda page, unless you keep the sub menu item. We can give you CSS to hide whatever you like, but it might be a good idea to keep them? Please let us know what you would like to do.

Best regards,
Rikard

June 11, 2021 at 5:19 am in reply to: Hide image title, etc. on hover #1305182

Rikard
Keymaster

Hi,

Thanks for that. What you are referring to is default browser behaviour, it doesn’t come from the theme. You can try removing the title attribute from the image, but I wouldn’t recommend it, since your SEO results might suffer from it.

Best regards,
Rikard

June 11, 2021 at 5:16 am in reply to: Page content element not showing content #1305180

Rikard
Keymaster

Hi Vincent,

This problem has already been fixed, and it’s implemented in the version you are running. I’m not sure exactly what you are doing on the backend, but please publish your pages privately, it should work as expected then.

Best regards,
Rikard

June 11, 2021 at 5:06 am in reply to: Submenu Font/Styling to match Main Nav #1305178

Rikard
Keymaster

Hey travwaite,

I can’t see much difference between the main and sub menu items, could you let us know exactly what you need help with please? Also note that you can style the main and sub menu items under Enfold->Advanced Styling.

Best regards,
Rikard

June 11, 2021 at 4:35 am in reply to: Enfold lightbox option is opening the image in a new tab. #1305174

Rikard
Keymaster

Hi Jeffrey,

I can’t see that happening on my end, all the images are opening in a lightbox. Do you have step by step details on how to reproduce the results you are getting on your end?

Best regards,
Rikard

June 11, 2021 at 4:31 am in reply to: Search block doesn't work #1305173

Rikard
Keymaster

Hey Peter,

Could you try updating the theme to the latest version (4.8.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

June 11, 2021 at 4:23 am in reply to: Grey Line after color section #1305170

Rikard
Keymaster

Hi,

Great, I’m glad that Jordan could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

June 11, 2021 at 4:22 am in reply to: The website has to be loaded twice before the images are loaded. #1305169

Rikard
Keymaster

Hi René,

You can upload your video to a service like Google Drive or Dropbox, then link to it here.

Best regards,
Rikard

June 11, 2021 at 4:20 am in reply to: Layout Block #1305168

Rikard
Keymaster

Hi,

Where can we see and reproduce the problem you are having?

Best regards,
Rikard

June 11, 2021 at 4:20 am in reply to: Logo to hang down past header #1305166

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 11, 2021 at 4:17 am in reply to: Mouse pointer behaviour #1305165

Rikard
Keymaster

Hi Roger,

Could you post a link to where we can see the problem you are having please?

Best regards,
Rikard

June 11, 2021 at 4:15 am in reply to: Problem : text in bold in menu and submenu element #1305164

Rikard
Keymaster

Hi Rege,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

June 11, 2021 at 4:12 am in reply to: Styling the Team Member Blurb with a frame and some text padding #1305163

Rikard
Keymaster

Hi Chrilles,

I’m not sure I fully understand your intentions, could you post a screenshot highlighting what you would like to achieve please?

Best regards,
Rikard

June 11, 2021 at 4:08 am in reply to: Problems with icon grid when apply a link to the title #1305162

Rikard
Keymaster

Hi,

Thanks for the login details. First off, could you try updating the theme to the latest version (4.8.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

June 11, 2021 at 4:04 am in reply to: Fullwidth Easy Slider Caption Style Framed BUT not with square corners #1305161
Rikard
Keymaster
Hi Dave,

Please try the following in Quick CSS under Enfold->General Styling:
```
.avia-fullwidth-slider .avia-caption-title, .avia-fullwidth-slider .avia-caption-content p {
  border-radius: 10px;
}
```
Best regards,
Rikard
June 11, 2021 at 4:00 am in reply to: Shrinking header and changing header color not working #1305160

Rikard
Keymaster

Hi Tyler,

Could you try updating the theme to the latest version (4.8.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private so that we can have a closer look at your site.

Best regards,
Rikard

June 11, 2021 at 3:58 am in reply to: This page can't load Google Maps correctly. #1305159

Rikard
Keymaster

Hi Franklin,

Great, I’m glad that you got it working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

June 11, 2021 at 3:53 am in reply to: Product contact form retrieving the name of the product #1305158

Rikard
Keymaster

Hi Thomas,

There’s nothing like that in the theme by default unfortunately, and creating such functionality would be out of scope of theme support. Maybe you could try searching for a plugin or third party code?

Best regards,
Rikard

June 11, 2021 at 3:49 am in reply to: Demo import did not work #1305157

Rikard
Keymaster

Hi Gavin_K,

Thanks for the feedback and for sharing your resources. If you should need help with a demo import then please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 20,941 through 20,970 (of 93,569 total)

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