Viewing 18 posts - 1 through 18 (of 18 total)
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  • June 9, 2021 at 3:32 pm #1304909
    Peter

    Hi. Where I have to look for the solution?

    Default Enfold Search block doesn’t return any results with any settings, because calls same page https://domain.com/resources/?s=racking&numberposts=6&post_type%5B%5D=post&results_hide_fields= instead of WordPress index https://domain.com/?s=racking&numberposts=6&results_hide_fields

    Console shows 404 error:

    GET https://domain.com/resources/?s=racking&numberposts=6&post_type%5B%5D=post&results_hide_fields= 404

    If you don’t submit Search button and use Live Ajax, Chrome console shows JavaScript errors.

    avia-head-scripts-902f3cbc95bc7f2d6cded445cf22d228.js:23 Uncaught TypeError: Cannot read property 'indexOf' of undefined
    at t.AviaAjaxSearch.do_search (avia-head-scripts-902f3cbc95bc7f2d6cded445cf22d228.js:23)
    at d (jquery.js?ver=1.12.4-wp:2)
    June 11, 2021 at 4:31 am #1305173
    Rikard

    Hey Peter,

    Could you try updating the theme to the latest version (4.8.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    June 13, 2021 at 3:15 pm #1305456
    Peter

    Getting this error. An error occurred while updating Enfold: Update package not available.

    Envato market plugin is active.
    https://kriesi.at/support/topic/enfold-update-package-not-available/

    Token is valid: A new Version (4.8.3) of your Parent Theme (Enfold) is available! You are using Version 4.5.4.

    • This reply was modified 4 years ago by Peter.
    June 13, 2021 at 3:21 pm #1305459
    Peter

    Errors occured checking on 2021/06/13 13:11:
    Download Package URL: Errorcode 404 returned by Envato: Not Found:
    – description: The purchase you have requested is not downloadable at this time.:
    – Possible cause: your download limit might be exceeded – please try again later.
    Download Package URL: A problem occured accessing your download link. Unable to perform update.
    Following Envato package errors occured:
    Enfold – Request for Download URL failed.

    June 14, 2021 at 1:22 pm #1305598
    Rikard

    Hi,

    Thanks for the update. I’m seeing these error messages in the Envato Market plugin, and it’s not listing Enfold in your downloads:

    Incorrect token permissions, please generate another token or fix the permissions on the existing token.

    Please ensure only the following permissions are enabled:

    View and search Envato sites
    Download your purchased items
    List purchases you’ve made

    Could you try following those instructions please? You can also try to update the theme manually: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to install it: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    Best regards,
    Rikard

    June 28, 2021 at 5:05 am #1307654
    Peter

    Ok, the WordPress and theme are updated to the latest versions. Doesn’t help.

    query.min.js?ver=3.5.1:2 POST https://..........com/wp-admin/admin-ajax.php 500

    June 29, 2021 at 4:37 am #1307837
    Rikard

    Hi,

    Thanks for the update. When exactly are you getting that error message? Please let us know how and where we can reproduce the problem you are having.

    Best regards,
    Rikard

    June 29, 2021 at 4:56 am #1307842
    Peter

    It must be a live Ajax search

    June 29, 2021 at 4:58 am #1307843
    Peter

    See below

    July 1, 2021 at 5:29 am #1308221
    Rikard

    Hi,

    Thanks for the update and clarification. I’m being blocked from seeing the screenshot you posted, but I do see that the search is not giving any results on your actual site. I’m seeing a 500 internal server error on admin-ajax.php in the console, could you share server logs with us please?

    Best regards,
    Rikard

    July 1, 2021 at 3:05 pm #1308331
    Peter
    This reply has been marked as private.
    July 2, 2021 at 1:38 pm #1308500
    Rikard

    Hi,

    Thanks for that. Could you try updating your PHP version to 7.4 or higher, to see if that helps please?

    Best regards,
    Rikard

    July 3, 2021 at 3:01 pm #1308579
    Peter

    7.4.20. Doesn’t help.

    July 5, 2021 at 2:45 am #1308687
    Rikard

    Hi,

    Thanks for the update. The search seems to be working on my end now though, are you seeing the same thing?

    Best regards,
    Rikard

    July 5, 2021 at 3:28 am #1308693
    Peter

    Live search / AJAX returns same 500 error.

    July 6, 2021 at 3:47 am #1308850
    Rikard

    Hi,

    Thanks for the update, I’m seeing the same thing on my end. Are we allowed to temporarily disable plugins for debugging purposes?

    Best regards,
    Rikard

    July 6, 2021 at 3:54 am #1308852
    Peter

    Sure, It’s night time for our US customers.

    July 6, 2021 at 12:38 pm #1308927
    Rikard

    Hi,

    Thanks for the update. I deactivated all plugins, but I’m still seeing the same behaviour. I tried reproducing it on a test site as well, but it’s working as it should there: http://wpexpert.se/enfold/ajax-search-test/. I’m running out of ideas as to why this problem is happening unfortunately, could you try reaching out to your hosting provider to see if they can see why the server is responding with a 500 internal server error please?

    I’ll ask the rest of the team to have a look as well.

    Best regards,
    Rikard

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