Page 643 – Support | Kriesi.at – Premium WordPress Themes

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August 12, 2021 at 12:58 pm in reply to: Demo upload fail #1316429

Rikard
Keymaster

Hi,

Thanks for the update, the login details are working now. I tried to import the medical demo for you, but I’m seeing the same problem on my end as well. Your server is responding with 500 internal server error on the admin-ajax.php WordPress file. I’m not sure why that is unfortunately, could you try reaching out to your hosting provider to see if they can spot the problem please?

Best regards,
Rikard

August 12, 2021 at 6:32 am in reply to: After updating to 4.8.4 a whole section of my website is not working #1316372

Rikard
Keymaster

Hi Toby,

Thanks for the update, and sorry again for the problems. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 12, 2021 at 6:30 am in reply to: Enfold – "Saving didnt work! Please reload the page and try again" + Avia error #1316370

Rikard
Keymaster

Hey bryandep,

Thanks for the login details. I’m seeing a 403 error (forbidden) on the admin-ajax.php WordPress file, could you try reaching out to your hosting provider to see if they can tell you why the server is responding in that way please?

Best regards,
Rikard

August 12, 2021 at 6:21 am in reply to: Header issue with 4.8.5 #1316367

Rikard
Keymaster

Hi,

Try to adjust the 5px (bottom) value in my example, you can try to adjust the 30px (top) value as well.

Best regards,
Rikard

August 12, 2021 at 6:18 am in reply to: After update: negative spacing creates more space #1316363

Rikard
Keymaster

Hi,

Great, I’m glad to hear that everything is working as it should now. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

August 12, 2021 at 6:01 am in reply to: Warning: Creating default object from empty value in /home/customer/www/ #1316357

Rikard
Keymaster

Hi,

Thanks for the login details. I can’t see any warnings on the front or backend of your site, and not when logged out either. Could you let us know how to reproduce the problems you are seeing on your end please?

Best regards,
Rikard

August 12, 2021 at 5:55 am in reply to: Masonry Gallery causes serious problems #1316356

Rikard
Keymaster

Hey Chris,

The login details you posted are not working, please check and verify.

Best regards,
Rikard

August 12, 2021 at 5:52 am in reply to: Changing the title font size on blog page #1316355
Rikard
Keymaster
Hey ABL59,

Please try the following in Quick CSS under Enfold->General Styling:
```
.page-id-3289 h3.slide-entry-title {
  font-size: 20px; 
}
```
Best regards,
Rikard
August 12, 2021 at 5:49 am in reply to: Google ReCAPTCHA not working now #1316354

Rikard
Keymaster

Hi,

Thanks for the login details. First off, could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please share the key you are trying to use in private. Also please consider updating your PHP version to 7.4 or higher.

Best regards,
Rikard

August 12, 2021 at 5:22 am in reply to: New Logo Not Appearing Publically *Please Help** #1316352

Rikard
Keymaster

Hi,

Thanks for that, we can access your site now. Your logo seems to be correct on my end, but I see that you are using a CDN service on the site. Could you try to disable that to see if that changes anything please?

Best regards,
Rikard

August 12, 2021 at 5:19 am in reply to: Sitemap problem #1316351

Rikard
Keymaster

Hi Tom,

Did you select your home page as your custom 404 page in the theme options? If so, then please try selecting a dedicated 404 page there instead.

Best regards,
Rikard

August 12, 2021 at 5:17 am in reply to: Need help with Blog Summary #1316350
Rikard
Keymaster
Hi,

Please try this in Quick CSS:
```
.home a.slide-image, .home div.slide-meta {
  display: none; 
}
```
You can remove the Blog header in the Layout if you edit the page.

I’m not sure exactly how you are looking to change the buttons. Please try to explain a bit further, or post a screenshot highlighting your intentions.

Best regards,
Rikard
August 12, 2021 at 5:13 am in reply to: Need Help with Menu #1316349
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
#text-6 {
  display: none; 
}
```
Best regards,
Rikard
August 12, 2021 at 4:58 am in reply to: Icon List Malfunction #1316348

Rikard
Keymaster

Hi,

Thanks for the update. I see that the layout is broken now on the test page I created as well. I tried reproducing this problem on a test installation, but I haven’t been able to. Could you walk us through the steps you take when things start breaking please?

Best regards,
Rikard

August 12, 2021 at 4:49 am in reply to: Headings and bodytext not shown in correct font-family on mobile devices #1316347

Rikard
Keymaster

Hi Cornelie,

Thanks for the update. I’m guessing that the fonts in question are not installed on the devices where they are missing, could you try to download the fonts in question, and upload them to your server please? After that we can try to help you out with some custom CSS.

Best regards,
Rikard

August 12, 2021 at 4:40 am in reply to: Fatal error: Uncaught Error: Call to undefined method #1316346

Rikard
Keymaster

Hey IMaclean1995,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 12, 2021 at 4:37 am in reply to: Change Standard Font #1316345

Rikard
Keymaster

Hi Michael,

I asked you for login details, but I can’t see any in this thread. Please include them in your next reply, and make sure to write something in the public box as well.

Best regards,
Rikard

August 12, 2021 at 4:34 am in reply to: gigantische Datenmenge an JS- und CSS-Dateien #1316344

Rikard
Keymaster

Hi Anna_Tewes,

Did you activate the option to delete old CSS and JS files under Enfold->Performance? If that doesn’t help, then please include admin WordPress and FTP login details in private.

Best regards,
Rikard

August 12, 2021 at 4:31 am in reply to: The contact form doesn't work (the messages aren't send) #1316342

Rikard
Keymaster

Hey Sachifus,

Please try out the suggestions listed here, to see if you have any luck with any of them: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Rikard

August 12, 2021 at 4:29 am in reply to: Problems with WordPress 5.8? #1316341

Rikard
Keymaster

Hi Holger,

The files in Envato are parent theme files, and the latest version of the theme is 4.8.6.1. A child theme is only used to override the parent, so it’s up to what you want to include in that. If you want to download an empty child theme, then you can do so here: https://kriesi.at/documentation/enfold/install-enfold-theme/#why-child-theme

Best regards,
Rikard

August 12, 2021 at 4:26 am in reply to: Das Kontaktformular kommt leer an / Contact form arrives empty #1316340

Rikard
Keymaster

Hi Stefan,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

August 12, 2021 at 4:25 am in reply to: clicking on Accordion scrolls page to top #1316339

Rikard
Keymaster

Hey gregorh,

Sorry for the problem. Could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

August 12, 2021 at 4:23 am in reply to: Flyout mobile menu BG color not changing – need help, mobile menu unusable #1316338

Rikard
Keymaster

Hi Carol,

I cleared the cache from your caching plugin, and your settings are applying now. Please review your site.

If you should have this problem in the future, then please try to temporarily activate the option to delete the old CSS and JS files under Enfold->Performance, and clear the cache from your caching plugin.

Best regards,
Rikard

August 11, 2021 at 11:55 am in reply to: Custom ID for css code #1316252

Rikard
Keymaster

Hey Tobias777G,

Which button in particular are you trying to target?

Best regards,
Rikard

August 11, 2021 at 11:52 am in reply to: Earliest version of PHP to be able to use latest Enfold? #1316251

Rikard
Keymaster

Hi,

Great, please let us know how you get on with it :-)

Best regards,
Rikard

August 11, 2021 at 11:49 am in reply to: parchached themeforest #1316250

Rikard
Keymaster

Hi Bert,

Thanks for the update. I see that you have activated the latest version of theme now, I’m not sure I understand what you mean by not seeing the layout of the website though. Could you try to explain the problem you are having a bit further please?

Best regards,
Rikard

August 11, 2021 at 10:26 am in reply to: Urgent: mobile menu suddenly missing #1316238

Rikard
Keymaster

Hi,

Thanks for the update and clarification. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

August 11, 2021 at 10:24 am in reply to: Remove date in blog articles #1316237

Rikard
Keymaster

Hi Angela,

Please try adding it under Enfold->General Styling->Quick CSS. If you need further help, then please post a link to where we can see the element you are trying to remove.

Best regards,
Rikard

August 11, 2021 at 10:22 am in reply to: Custom class in mega menu not working #1316235

Rikard
Keymaster

Hi,

Thanks for the update. The login details you posted are still not working. If we can’t access your site, then we can’t give you accurate CSS.

Best regards,
Rikard

August 11, 2021 at 10:14 am in reply to: Probelm with spacing in the mobile layout of my website #1316232

Rikard
Keymaster

Hi,

Thanks for the update. Please assign a class to the column containing the image, on all pages. Otherwise you would have to apply custom CSS for each page.

Best regards,
Rikard
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Posts

Viewing 30 posts - 19,261 through 19,290 (of 93,569 total)

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