Page 642 – Support | Kriesi.at – Premium WordPress Themes

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August 14, 2021 at 4:18 am in reply to: Frontend fehlerhaft | Sektionen, Farben und Bilder #1316693

Rikard
Keymaster

Hi franz,

First off, Could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

August 14, 2021 at 4:16 am in reply to: Frontend fehlerhaft | Sektionen, Farben und Bilder #1316692

Rikard
Keymaster

Hi Bernd,

Thanks for the login details. I’m not sure on which page or post you are having this problem, could you link to it directly please?

Best regards,
Rikard

August 13, 2021 at 1:39 pm in reply to: Probelm with spacing in the mobile layout of my website #1316618
Rikard
Keymaster
Hi,

Thanks for the update. I wasn’t aware that this was a general problem with the theme, but I see the same thing when I copied your layout on a test installation. I’ll report this problem to our developers, and I’ll let you know once we have a solution available. We can provide you with custom CSS until then, but then it would be easier if you added a class to the 1/1 elements in question. You could use this class for example; negative-margin-image, then add this to Quick CSS:
```
@media only screen and (max-width: 767px) {
#top .negative-margin-image {
    margin-top: -150px !important;
}
}
```
Best regards,
Rikard
August 13, 2021 at 1:16 pm in reply to: Das Kontaktformular kommt leer an / Contact form arrives empty #1316612

Rikard
Keymaster

Hi Stefan,

Thanks for the login details. I can’t see Enfold installed on your site?

Best regards,
Rikard

August 13, 2021 at 1:09 pm in reply to: I need twice the amount of letters from the text excerpt #1316610

Rikard
Keymaster

Hi Lukas,

If you need further help with this, then please post admin WordPress login details in private, so that we can try to add the function for you. Thanks @guenni007 for helping out :-)

Best regards,
Rikard

August 13, 2021 at 7:12 am in reply to: Mega Menu #1316548

Rikard
Keymaster

Hey Eastsarang,

Could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

August 13, 2021 at 5:48 am in reply to: How to change scroll down menu to remain solid color on Version: 4.5.7 #1316530

Rikard
Keymaster

Hi,

That’s correct, you need to set the header behaviour for each page in the Layout menu, unless you want the default settings.

Best regards,
Rikard

August 13, 2021 at 5:45 am in reply to: Masonry Custom Image Source #1316526

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 13, 2021 at 5:44 am in reply to: Demo Content Appearing in Mobile #1316525

Rikard
Keymaster

Hey adventuresincre,

I’m seeing the same thing on mobile devices as I do on desktop, could you share a screenshot of the problem you are seeing on your end please?

Best regards,
Rikard

August 13, 2021 at 5:41 am in reply to: Accordion title length / spacing – text overlapping "+" symbol #1316523
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (min-width: 768px) and (max-width: 990px) {
p.toggler {
  padding-right: 10%; 
}
}
```
Best regards,
Rikard
August 13, 2021 at 5:37 am in reply to: Bug with row with 4 columns at "tablet" widths #1316520

Rikard
Keymaster

Hi Raina,

Thanks for the update, I was looking at the wrong section. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 13, 2021 at 5:22 am in reply to: Critical Error When Updating to 4.8.6 #1316518

Rikard
Keymaster

Hi,

Thanks for that. I can’t reproduce this problem on a test installation, and we haven’t had any reports from other users having this problem either. Could you update the site on a staging version first, so that we can see the actual problem there please?

Best regards,
Rikard

August 13, 2021 at 5:12 am in reply to: GETTING ERROR WHILE CLICK ON CUSTOMIZE FROM ADMIN PANEL "CRITICAL ERROR IN SITE" #1316513

Rikard
Keymaster

Hey sagar kumar sahu,

Sorry for the problem. Could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

August 13, 2021 at 5:11 am in reply to: Issue with WooCommerce quantity buttons – When clicking – or + quantity is NaN #1316512

Rikard
Keymaster

Hey ihawkr14,

Thanks for the login details. I’m not sure exactly where on your site we can see the problem in question, could you try to explain that a bit further please? Your screenshot is not working either, please try uploading it to a service like Google Drive or Dropbox, then link to it here instead.

Best regards,
Rikard

August 13, 2021 at 5:06 am in reply to: Active Link in menu should have hover color #1316511

Rikard
Keymaster

Hi Nora,

Thanks for the update. I tried logging in, but your site is asking for a directory (htaccess) login before being able to login to WordPress. Could you share those details with us in private as well please?

Best regards,
Rikard

August 13, 2021 at 5:03 am in reply to: Videos from YouTube not working #1316510

Rikard
Keymaster

Hi,

Great, I’m glad that you found the problem, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 13, 2021 at 5:01 am in reply to: wow what is going on enfold showing old version #1316509

Rikard
Keymaster

Hey codecreative,

Thanks for the screenshot and video. I can’t reproduce those results on your actual site though, could you try using a different browser to see if that helps please?

Best regards,
Rikard

August 13, 2021 at 4:56 am in reply to: New Customer #1316508

Rikard
Keymaster

Hi,

Thanks for the update. We don’t need login details for your hosting account, and we can’t login with those details anyway, since it’s asking for verification via email or SMS. Please login to your hosting account, to see if you have get FTP login details there. If not, then please try reaching out to your hosting provider support, to see if they can provide you with the necessary details.

Best regards,
Rikard

August 13, 2021 at 4:51 am in reply to: Gallery Improvements #1316505

Rikard
Keymaster

Hi,

Thanks for the update. We’ll consider your suggestions for a future release of the theme.

Best regards,
Rikard

August 13, 2021 at 4:44 am in reply to: Blog posts won't display after updating to 4.8.6 #1316504

Rikard
Keymaster

Hi,

Great, I’m glad to hear that it’s working as it should now. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

August 13, 2021 at 4:43 am in reply to: parchached themeforest #1316503

Rikard
Keymaster

Hi Bert,

Thanks for the update. I’m still not sure what you mean by not seeing the Layout of the front page. I can see the layout both on the front and backend. Could you try using a different browser to see if that helps please?

I tried importing your old theme settings, but it didn’t work unfortunately, so I think you will have to set them manually again. If you run into any problem, then we can try to help you out.

Best regards,
Rikard

August 13, 2021 at 4:36 am in reply to: Problem with 4.8.6.1 #1316502

Rikard
Keymaster

Hi Max,

Thanks for the update. I can’t see a LayerSlider on the page you linked to, did you remove it? If so, then please try creating a test page where we can see the actual problem, and share admin WordPress login details with us in private.

Best regards,
Rikard

August 13, 2021 at 4:32 am in reply to: problems with preview and backend error #1316501

Rikard
Keymaster

Hi Jay,

Thanks for that. I can’t see what is going wrong with the preview of that page unfortunately, does it make any difference if you disable all plugins? Also please consider updating to the latest version of the theme (4.8.6.1).

Best regards,
Rikard

August 12, 2021 at 1:29 pm in reply to: Smaller version of header for one page #1316436

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

August 12, 2021 at 1:27 pm in reply to: Remove date in blog articles #1316435

Rikard
Keymaster

Hi Angela,

Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 12, 2021 at 1:23 pm in reply to: Too much whitespace #1316434
Rikard
Keymaster
Hey Andreas,

Sections have a default padding of 50px on top and bottom. If you want to get rid of that, then you can assign them a CSS class in the element options. For example, section-no-padding, then you can use CSS like this:
```
.section-no-padding .template-page {
  padding: 0 !important;
}
```
Best regards,
Rikard
August 12, 2021 at 1:19 pm in reply to: All new updates on frontpage to generate an excel sheet or email? #1316433

Rikard
Keymaster

Hey Telmore,

There’s nothing like that in the theme by default unfortunately, did you try searching for a plugin or third party code?

Best regards,
Rikard

August 12, 2021 at 1:18 pm in reply to: Posts aren't showing up after WordPress update #1316432

Rikard
Keymaster

Hey C7_calvin,

Your blog posts are showing fine on my end on the page you linked to, could you try to load the page in an incognito or private browser window please? If that doesn’t help, then please let us know under which conditions this problems happens.

Best regards,
Rikard

August 12, 2021 at 1:16 pm in reply to: 4.85 Update Support #1316431

Rikard
Keymaster

Hi Paul,

Great, I’m very happy to hear that. These problems should have never been introduced though, so we’re changing our testing routines for all releases from now on.

Best regards,
Rikard

August 12, 2021 at 1:05 pm in reply to: Custom ID for css code #1316430

Rikard
Keymaster

Hi Tobias777G,

Great, I’m glad that you got it working. Thanks @guenni007 for helping out :-)

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 19,231 through 19,260 (of 93,569 total)

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