Hi,

Thanks for the update. I turned off CSS file compression under Enfold->Performance, and your site is working as it should after that. I’m not sure why that is creating problems on your site, but it might have something to do with the CDN network which seems to be active on your site. If it’s possible to turn that off, then please try doing so, and activate CSS file compression again after that.

Please try to install and configure this plugin to see if that solves the update problem: https://envato.com/market-plugin/

Best regards,
Rikard

Hi Sabine,

1. I found the slider on the page in private. There seems to be multiple CSS applying on the inactive dots, could you send us admin WordPress login details in private, so that we can have a closer look please?

2. I’m not sure what you are referring to here, could you post a screenshot of the problem, and let us know where we can see it on your actual site please?

Best regards,
Rikard

Hey GinnyC24,

You need to reach out to Envato/Themeforest support in order to get a refund for your mistake purchase, as they handle all sales related matters. They should be able to help you out with your support purchase as well.

Best regards,
Rikard

Hi Bernd,

Please try the following in Quick CSS under Enfold->General Styling:

#av-burger-menu-ul li {
    font-family: arial !important;
}

Best regards,
Rikard

Hi,

Thanks for the update. I checked the link you sent in Firefox, but I can’t see any multiple radio fields. Could you post screenshot of the problem, and let us know where we can see the actual problem please?

Best regards,
Rikard

Hi Kevin,

Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/. We can’t say if you will have any problems with the update or not, so I would recommend that you update on a staging version of the site first.

A child theme is only used to override its parent, the parent theme will be updated, not the child.

Best regards,
Rikard

Hi,

Great, I’m glad that you found the problem, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi Freek,

Thanks for the login details. I can’t see any problems on your site on my end, logged in or not. Could you try loading the site in an incognito or private browser window please?

Best regards,
Rikard

Hi Almudena,

Please try the following in Quick CSS under Enfold->General Styling:

.page-id-244 div.slide-meta {
  display: none;
}

Best regards,
Rikard

Hi,

Thanks for the update. If it works with a default theme, then I guess it’s a conflict between the theme and the plugin. For clarity; is it this plugin which you are using? https://wordpress.org/plugins/ultimate-woocommerce-auction/. I tried logging into your site, but the details are not working anymore. Also please try reaching out to the developer of the plugin, to see if he can give a bit more specific information on what is going wrong.

Best regards,
Rikard

Hi Alexia,

Great, I’m glad that you got things working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi Jeannette,

Thanks for the update. We can’t say what the problem might be if we can’t see or reproduce it unfortunately. Maybe you could copy the site to a staging area which we could access?

Best regards,
Rikard

Hi,

Thanks for that. The first screenshot works, the second one still doesn’t work though.

About the Tab Section, is the problem that content area of your tabs are the same height? If so then you can change that in the theme options, look for the Content height option.

Best regards,
Rikard

Hi,

Thanks for the update. You can upload screenshots to a service like Google Drive or Dropbox, then link to them here.

About load times; all content on your site contributes to the overall load time, we can’t make your content load instantly unfortunately. If you run the tests more than once, you will likely see different times in the examples you gave as well.

Best regards,
Rikard

Hi,

Try this instead:

<a href="?s=" data-avia-search-tooltip="

<form action="https://kriesi.at/" id="searchform" method="get" class="">
	<div>
		<input type="submit" value="" id="searchsubmit" class="button avia-font-entypo-fontello" />
		<input type="text" id="s" name="s" value="" placeholder='Search' />
			</div>
</form>" aria-hidden='true' data-av_icon='' data-av_iconfont='entypo-fontello'><span class="avia_hidden_link_text">Search</span></a>

Tried, tested and working on a test installation.

Best regards,
Rikard