Viewing 27 posts - 1 through 27 (of 27 total)
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  • #1317117

    Hi I have installed the theme and imported the Enfold 2017 demo but am not sure what did I do not right as it is not showing properly. Images in the partner/logo elements are not showing properly as well.

    #1317138

    Now there is a text loading issue for animated numbers.

    #1317235

    Hi,

    The login details you posted are not working, please check and verify.

    Best regards,
    Rikard

    #1317261

    Hi Rikard,

    I’m using that login details daily and just entered them as well and it is working. Please make sure there is no space when you copy and paste the details.
    If unable to enter, please use this link instead https://wordpress.com/home/repsholdingstestsite1.wpcomstaging.com

    • This reply was modified 1 month, 1 week ago by  RepsHoldings.
    #1317404

    Hi,

    Thanks for that, the new link you posted works. I can’t see any missing images on your site though, could you link directly to the page where we can see the problem please?

    Best regards,
    Rikard

    #1317545
    This reply has been marked as private.
    #1317737

    Hi,

    Thanks for the update. All your screenshots are returning 403 errors, could you try uploading them to Google Drive or Dropbox instead please? I can’t see a LayerSlider or Animated Numbers added in your home page layout, please link to where we can see the actual problems. If you could use the link format in question as well, otherwise we get redirected to a JetPack login page.

    Best regards,
    Rikard

    #1317871

    Hi Rikard,

    You must log in in order for you to view the image link. These images are uploaded into the WordPress Media tab on the left side menu bar for convenient viewing.

    #1317873

    Let me know if you can view these. Thanks. I’m not sure why you aren’t able to view via the original admin user login. We are using Google Chrome on our end and the errors that we uploaded are showing fine on our side. I’ve added a video to show you where the errors are and what’s going on at our end just in case, also in the google drive.

    #1318061

    Hi,

    Thanks for the update, I understand the problem better now. I’m not seeing the same thing on the backend of your site, as is shown in your video though. For example, when navigating to Pages, I see the layout as in the screenshot in private. And the URL is different on my end as well, please see private again. I tried going from the front end and edit your front page, but the layout is not the same there either. Do you know why that is?

    Best regards,
    Rikard

    #1318091

    Hi Rikard,

    I think you might have entered the wrong site and account. Our account has 2 sites. One is paid business site while the other one isn’t. Please refer to the video in private. And we do not have the site stated in the image that you’ve shown. Plus, our user account doesn’t have a display picture as shown in your image on the top right. You might want to try clearing your cache and logging in using an incognito window.

    #1318238

    Hi,

    Thanks for the update. I’m not sure exactly what is going on, but I can’t see what is shown in your video on my end. When I click (1), then I get redirected to (2), and I don’t see any options to switch sites (3). When clicking (4), I get redirected to (5), which is a JetPack login page.

    Best regards,
    Rikard

    #1318609

    Hi Rikard,

    Like I already mentioned to you, please refer to image (1) below. You are logged in to another account that isn’t our account (Circled in Blue). Please log out of that account, clear your browser cache, and then log in via our account (2). Also, is there a better form of communication so that we can perhaps share screen to rectify this issue?? E.g. Zoom? Else, we will be just stuck on login without being able to solve the main problem.

    #1318820

    Hi,

    Thanks for the clarification, I can access your site now. First off, could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    We don’t provide support via any other channels other than this forum.

    Best regards,
    Rikard

    #1318887

    Hi Rikard,

    Please do refer to the image in private. The theme is already updated and unable to further update to 4.8.6.2

    #1318927

    Hi Rikard,
    I’ve noticed from the forum that the issues I’m facing are the same with many other users. And there are many who mentioned that 4.8.3 doesn’t have these issues everyone is facing right now. Could you provide me with a copy of 4.8.3 so that I can install this previous version while waiting for fixes

    #1319098

    Hi,

    I have attached Enfold 4.8.3 in private content field below.

    Regards,
    Yigit

    #1319105

    @rikard,
    There are a few issues:
    – I had to manually update the theme since it doesn’t auto-update itself. Please check the issue and assist on that part. (1)
    – Fullscreen slider isn’t working: Please refer to link (2)
    – Tab Section isn’t working

    #1319430

    Hi,

    Thanks for the update. I turned off CSS file compression under Enfold->Performance, and your site is working as it should after that. I’m not sure why that is creating problems on your site, but it might have something to do with the CDN network which seems to be active on your site. If it’s possible to turn that off, then please try doing so, and activate CSS file compression again after that.

    Please try to install and configure this plugin to see if that solves the update problem: https://envato.com/market-plugin/

    Best regards,
    Rikard

    #1319615

    Hi Rikard,

    Thank you for resolving the above. Meanwhile, there are other new issues I’m facing as well:
    *Do note that this is based on the pre-created pages that come with the theme
    1. Toggle & Accordions is not working (When click, there is no toggling action)
    2. Layer Slider is not working also

    Sincerely,
    Berlinda

    #1319730

    Hi,

    Thanks for the update. I turned off file compression for JavaScript in the theme options as well, and the toggles are working after that, please see private. I can’t see any problem with the LayerSlider though, could you try to explain that problem a bit further please?

    Best regards,
    Rikard

    #1320241

    Hi Rikard,

    Thank you for assisting but I think the LayerSlider has been resolved as well after you turned off the file compression. Is there any possible way to custom the image size shown in private?

    #1320486

    Hi,

    Thanks for the update. If you want to add more image sizes, then you should be able to do that with a plugin like this: https://wordpress.org/plugins/simple-image-sizes/

    Best regards,
    Rikard

    #1320869

    Hi Rikard,

    Thank you for helping with all the issues so far. I still have 1 problem I’ve just encountered. The ‘Tab Section’ of the Layout Elements isn’t working properly.
    There is a huge gap at the top area before the text on each alternate tab. Please refer to the video link in private. Also, I notice that I’m unable to add padding to the logo that is aligned to the Main menu bar, thus it will look like the Logo is stuck to the top of the website without any gap which makes visibility not so great.

    #1320977

    Hi,

    Tab Section; please select the Auto adjust the content option in the Content height dropdown in the element option.

    Logo; I’m not sure what you are looking to achieve. Please try to explain the problem a bit further, or post a screenshot highlighting your intentions.

    Best regards,
    Rikard

    #1321011

    Hi Rikard,

    Thanks for resolving that as well. Please refer to the link in private.

    #1321150

    Hi,

    Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:

    span.logo {
        top: 10px;
    }
    
    .header-scrolled span.logo img {
        max-height: 30px;
    }

    Best regards,
    Rikard

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