Forum Replies Created
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September 4, 2021 at 4:15 am in reply to: Enfold, MemberPress, and Classic Editor Interaction… #1319698
Hi,
Great, I’m glad that you got things working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi Rony,
I’m not sure exactly what you are referring to, but that is probably default browser behaviour, it’s not theme or platform specific. You can check the image in the Media section of WordPress and remove the Description and Alternative text there. I would recommend that you keep it for SEO purposes though.
Best regards,
RikardHi,
Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardSeptember 4, 2021 at 4:01 am in reply to: Anchor Points don'w work when direct link is given #1319695Hi Corina,
I typed the anchor link URL in manually on an Android using Chrome, but it scrolls to the correct section there. Is this only happening when navigating to the link from third party platforms like WhatsApp?
Best regards,
RikardHi,
Thanks for the update. Please let us know if you should need any further help on the topic.
Best regards,
RikardHey ChrisXXX,
The two themes are not compatible with each other unfortunately. If you would like to start using Enfold instead, then you will have to rebuild your current site. It shouldn’t take too much time though, since the Layout Builder in Enfold is quick and easy to use.
Best regards,
RikardSeptember 4, 2021 at 3:45 am in reply to: YouTube Videos not playing or showing backup images – Images not showing i #1319692Hi,
Thanks for the update. I checked your site on mobile, but it looks good on my end. Could you post a screenshot of the problem, and let us know how to reproduce it please?
Best regards,
RikardHi,
Could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardHi Mariano,
Thanks for update. I’m not aware of any problems like that, could you let us know how to reproduce it please?
Best regards,
RikardSeptember 3, 2021 at 1:45 pm in reply to: Fill Slider Control Points and Text Alignment in Tables #1319656Hi,
Thanks for the update. I’ve added some more CSS for you in the Customiser, please review your site.
Best regards,
RikardSeptember 3, 2021 at 1:12 pm in reply to: can't login to wordpress dashboard anymore when Enfold 4.8 is activated, #1319652Hi Clementine,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHey ozkansa,
You have open html markup in your content, that is why the layout is breaking/disappearing:
<strong>Esat Kolege<strong/>You need to close your markup like so:
<strong>Esat Kolege</strong>Best regards,
RikardSeptember 3, 2021 at 1:07 pm in reply to: Horizontal Scrolling Text in Top Announcement Bar #1319650Hi Marie,
Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site. Also please share the code you are trying to use.
Best regards,
RikardHi Daniel,
Your site is not working very well on desktop either, I’m seeing lots of 404 errors from the server. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
Please start off here: https://help.market.envato.com/hc/en-us.
This is theme support for Enfold.
Best regards,
RikardSeptember 3, 2021 at 12:56 pm in reply to: How to prevent a line break with an H1, H2, H3 tag in a text block? #1319645Hi,
Great, I’m glad that you found a solution, and thanks for the update. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey creativeopole,
Could you post admin WordPress login details in private as well please?
Best regards,
RikardSeptember 3, 2021 at 12:50 pm in reply to: Problems with page width and fontsize of navigation #1319642Hi Uli,
Thanks for that. I cleared the cache from your caching plugin, and the container width is 1310 pixels wide on all the page you linked to now on my end. Could you check and verify on your end too please?
Best regards,
RikardSeptember 3, 2021 at 12:31 pm in reply to: Enfold update – Testimonial slider background color not correct #1319636Hi James,
Your site is asking for a 2FA code after logging in, could you share that with us in private please?
Best regards,
RikardHey Andrew,
Could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardSeptember 3, 2021 at 12:28 pm in reply to: Avia Slideshow Crash – Unable to Edit Home / Landing page #1319632Hi,
Thanks for the update. I’m not sure what is causing this problem, but I’m guessing that you have added some custom code or similar to the start page, since the other pages are editable? Could you try rebuilding the page, to see if that works better?
Best regards,
RikardHi,
I just checked on a test installation, and the links are clickable on my end. It works in the parent theme, but I would recommend that you add the modification in a child theme, since it will be overwritten on updates otherwise.
Best regards,
RikardSeptember 3, 2021 at 6:58 am in reply to: Portfolio item links need to open in new browser window #1319607Hi SandraSquires,
Great, I’m glad that you figured it out, and thanks for the update :-)
Best regards,
RikardSeptember 3, 2021 at 6:56 am in reply to: Home Page and About Us page not appearing in site or admin #1319606Hey galpinr,
The theme won’t delete random pages on your site, maybe they are located in the trash folder?
Best regards,
RikardSeptember 3, 2021 at 6:51 am in reply to: Error at top of post when previewed, but not when published #1319605Hi,
That functionality is not controlled by the theme, I’m guessing you are using a plugin for that? If the users need to request new login details, I’m guessing that is done from the WordPress login page?
Where exactly are you seeing the 500 errors when updating? Do you have any examples of the error messages you are getting?
Best regards,
RikardSeptember 3, 2021 at 6:43 am in reply to: Need old versions Enfold versions 4.7.5 and 4.8.2 #1319603 -
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