Page 535 – Support | Kriesi.at – Premium WordPress Themes

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January 24, 2022 at 5:18 am in reply to: AV FONT ICON – displaying in all text boxes? #1336822

Rikard
Keymaster

Hi,

Thanks for that. The login details work, but the page you linked to gives me a 404 error, so I’m not sure on which page we can see the problem?

Best regards,
Rikard

January 24, 2022 at 5:10 am in reply to: Blog Layout – ALB without any function #1336820

Rikard
Keymaster

Hi,

Thanks for the update. I created a test page and that seems to be working as it should, please see private. Could you try using that instead please?

Best regards,
Rikard

January 24, 2022 at 4:57 am in reply to: Headline Rotator – Text not wrapping #1336817

Rikard
Keymaster

Hi,

Thanks for the update. If those font sizes are too big for mobile, then you might have to decrease the size a bit. If that is not enough, then you can create copies for mobile, and insert your own breaks.

Best regards,
Rikard

January 24, 2022 at 4:47 am in reply to: Support für Enfold #1336815

Rikard
Keymaster

Hi Holger,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look at your site. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 23, 2022 at 10:37 am in reply to: AV FONT ICON – displaying in all text boxes? #1336722

Rikard
Keymaster

Hi,

Thanks for the update and clarification. I’m still not sure I fully understand the problem though, where can we see and reproduce it on your actual site?

Best regards,
Rikard

January 23, 2022 at 7:45 am in reply to: Can't get Enfold installed #1336720

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 23, 2022 at 5:33 am in reply to: AV FONT ICON – displaying in all text boxes? #1336717

Rikard
Keymaster

Hey WellStrategic,

That looks like icon shortcodes, I’m not sure I understand what exactly is wrong with that though, did you not add that yourself?

Best regards,
Rikard

January 23, 2022 at 5:30 am in reply to: Headline Rotator – Text not wrapping #1336716

Rikard
Keymaster

Hi,

Did you try to set different font sizes for different screen sizes in the Styling->Font Size tab in the element options?

Best regards,
Rikard

January 23, 2022 at 5:04 am in reply to: PHP 8.0 saving issues #1336713

Rikard
Keymaster

Hi,

Great, I’m glad that we could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 23, 2022 at 5:03 am in reply to: Can't get Enfold installed #1336712

Rikard
Keymaster

Hi,

Thanks for the update. That text block looks fine on my end, could you post a screenshot highlighting the problem please?

Best regards,
Rikard

January 23, 2022 at 4:56 am in reply to: Video not Formating #1336711

Rikard
Keymaster

Hey MikeTandySwag,

Could you try updating the theme to the latest version (4.8.8.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private.

Best regards,
Rikard

January 23, 2022 at 4:55 am in reply to: I Renewed License But It Isn't Working #1336709

Rikard
Keymaster

Hi Michael,

The first purchase code you posted is registered with the email in private, and it has valid support until 2022-07-24. What exactly is happening when you login to the support forum?

Best regards,
Rikard

January 23, 2022 at 4:50 am in reply to: 'Hide on Mobile Devices' extend to tablet portrait size #1336708
Rikard
Keymaster
Hi,

Thanks for the update. Please try this CSS instead:
```
@media only screen and (max-width: 990px) {
.av-hide-on-mobile {
  display: none !important; 
}
}
```
Best regards,
Rikard
January 23, 2022 at 4:47 am in reply to: Site Breaks after Update to 4.8.8.1 #1336707

Rikard
Keymaster

Hi Tim,

We would need FTP login details as well in order to update for you, please post them in private as well.

Best regards,
Rikard

January 23, 2022 at 4:44 am in reply to: enfold burger menu opens but it is empty #1336706

Rikard
Keymaster

Hi PonzioPilato,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

January 22, 2022 at 2:56 pm in reply to: Site Breaks after Update to 4.8.8.1 #1336659

Rikard
Keymaster

Hey Timothy,

I can’t see the problem on my end, did you restore a backup? If you need further help, then please include admin WordPress and FTP login details in private.

Best regards,
Rikard

January 22, 2022 at 2:54 pm in reply to: How do I add an image instead of a text to the main menu that links to a page? #1336658

Rikard
Keymaster

Hi,

Please try to download the image in question and scale it down in software like Photoshop or similar, then upload it again and change the image URL in the CSS as well. The image is 80 pixels wide now, so half of that should like achieve what you are looking for.

Best regards,
Rikard

January 22, 2022 at 2:48 pm in reply to: Blog Layout – ALB without any function #1336657

Rikard
Keymaster

Hi Bastian,

Thanks for the update. It seems that the /blog/ slug is already taken by a category, please see private. Could you try changing the permalink of either the category, or the blog page to see if that helps please?

Best regards,
Rikard

January 22, 2022 at 2:41 pm in reply to: 'Hide on Mobile Devices' extend to tablet portrait size #1336655
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 990px) {
.page-id-3100 div.av_one_fifth {
  display: none; 
}
}
```
Best regards,
Rikard
January 22, 2022 at 2:36 pm in reply to: Change general responsive element visibility #1336654

Rikard
Keymaster

Hi Stefan,

I can’t see the CSS I sent applying at all, did you remove it? We can’t check why it’s not working if it’s not added to Quick CSS for example. If you want us to test it for you, then please post admin WordPress login details in private.

Best regards,
Rikard

January 22, 2022 at 2:32 pm in reply to: Margin on grid row #1336652

Rikard
Keymaster

Hi,

Thanks for the screenshot. I can’t reproduce those results on my end though, the footer begins directly after that section, and there are no exact margins between them. Did you manage to find a solution? If not, then please try loading the page in a private or incognito browser window to see if that helps.

Best regards,
Rikard

January 22, 2022 at 12:55 pm in reply to: How do I add an image instead of a text to the main menu that links to a page? #1336643

Rikard
Keymaster

Hi,

Thanks for the clarification. I’ve added a new menu item for you, and the CSS is placed in Quick CSS. Please review your site.

Best regards,
Rikard

January 22, 2022 at 12:42 pm in reply to: Blog contribution #1336641

Rikard
Keymaster

Hi Alex,

Thanks for reaching out to us, we are not accepting guest posts at the moment though.

Best regards,
Rikard

January 22, 2022 at 12:40 pm in reply to: Gallery problem, all posts lie on top of each other #1336640

Rikard
Keymaster

Hi Andy,

Thanks for the screenshot. Could you post a link to where we can see the actual problem as well please?

Best regards,
Rikard

January 22, 2022 at 12:38 pm in reply to: Declared CSS Style Not Working #1336639

Rikard
Keymaster

Hi,

What exactly are you looking to target with your CSS, and what is not working?

Best regards,
Rikard

January 22, 2022 at 12:35 pm in reply to: Some Plugin are Clashing with the Theme #1336638

Rikard
Keymaster

Hi,

You can install the theme manually via FTP: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install. If you need help with that, then include FTP login details in private.

Best regards,
Rikard

January 22, 2022 at 6:39 am in reply to: Change Hyperlink Color for Text? #1336615

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 22, 2022 at 6:36 am in reply to: "Layout Settings Menu" Not showing on backend when editing pages #1336614

Rikard
Keymaster

Hi,

Thanks for that. The layout menu is actually displaying on your installation, but it’s appearing below the layout instead of in the sidebar. I tried it out on the page in private, and it seems to be working as it should. I can’t see why it’s breaking like that unfortunately, but I’ll ask the rest of the team to have a look as well. Please reply to this thread once you have read it, so that it’s added back to our support queue.

Best regards,
Rikard

January 22, 2022 at 5:49 am in reply to: no theme update possible #1336613

Rikard
Keymaster

Hi,

It looks like you haven’t given the correct permissions to the token you are using, please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

Best regards,
Rikard

January 22, 2022 at 5:46 am in reply to: Headline Rotator – Text not wrapping #1336611
Rikard
Keymaster
Hi Lyse,

Please try the following in Quick CSS under Enfold->General Styling:
```
span.av-rotator-text-single {
    word-break: break-all;
}
```
Best regards,
Rikard
Author

Posts

Viewing 30 posts - 16,021 through 16,050 (of 93,423 total)

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