Hi,

Thanks for the update. Writing custom scripts would be out of scope for theme support unfortunately, but maybe it would work better if you placed in on a separate page, then use the Page Content element to display it on the actual page?

Best regards,
Rikard

Hi,

Thanks for the update. That is a very strange response, considering that you are asking for help with something on their own platform. But if that is the case, then please try to send the code again, I’ll try to login again now in order to trigger the email.

Best regards,
Rikard

Hi Jenny,

Yes, but it unfortunately took me 14 hours to see your response. It’s actually rare that we respond within an hour. I think it would be much easier for you to reach out to Envato/Themeforest support with this problem, since they should have direct access to your account.

Best regards,
Rikard

Hi Jeff,

Great, I’m glad that you narrowed down the problem. I’m not sure exactly what the script is supposed to do, could you try to explain that a bit further please? Also, where did you get it from? If you got it from a third party, then they might be able to help you out further?

Best regards,
Rikard

Hi,

It should show up straight away if an update is available. If it doesn’t, it should only be a few hours.

Best regards,
Rikard

Hi,

Did you enable the Layout Builder? https://snipboard.io/jvPXs3.jpg. If not, then please start with that. The pages you are referring to are demo pages, they can be deleted if you don’t want or need them. You can read all the documentation we have here: https://kriesi.at/documentation/enfold/. If you need further help, then please post admin WordPress login details in private.

I don’t read Chinese either, but you don’t need that to use the theme.

Best regards,
Rikard

Hey mauriziocampani,

I checked the product in private, which doesn’t have a price added to it. I tried adding a price, and that worked as expected though. Where and how can we reproduce the problem you are seeing on your end?

Best regards,
Rikard

Hi,

Thanks for that. There are b tags being added for some reason, I’m not sure why though. Could you enable debug mode, so that we can copy the content to a test page please? https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you, if you give us permission to do so.

Best regards,
Rikard

Hi,

Thanks for that. I’m not sure where you are seeing these error messages though?

Best regards,
Rikard

Hi Justbusy,

Sorry for the late reply. I’m not sure that I fully understand the problem you are having. Could you share a screenshot highlighting it please? Also, does it only occur on an Iphone 13 Pro Max?

Best regards,
Rikard

Hey sebzh22,

Sorry for the late reply. There’s nothing like that in the theme by default unfortunately, it would have to be customised. We can’t help you out with a finished solution, but we can help out if you should run into problems along the way.

Best regards,
Rikard

Hi,

Sorry for the late reply. What you are requesting will be included in Enfold 5.0.

Best regards,
Rikard

Hi Vera,

1. The first image in the slide should load first. Once it’s loaded, it should be displayed.

2. There’s no functionality like that in the element unfortunately, and creating it would be out of scope of theme support.

Best regards,
Rikard

Hi elvira,

Sorry for the late reply. I’m not sure exactly what you are referring to, could you post a link to where we can see the problem you are having please? Also please try to describe how to reproduce the problem a bit further. If you have screenshots highlighting it, then please share them with us as well.

Best regards,
Rikard

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard