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  • #1350237

    We have monitoring on our site. It shows:
    UserScript TimeoutError: page.goto: Timeout 30000ms exceeded.

    Seems to only happen on the Home page (which has LayerSlider) but doesn’t happen on any other pages.

    If I use default theme, there is no timeouterror.

    I can’t troubleshoot (deactivate LayerSlider) because it’s bundled.

    WordPress 5.9.3
    Enfold Version: 4.9.2.2
    all plugins are the latest versions

    Thanks!

    #1350240

    PS The error still happens if I turn off the cache plugin.

    #1350397

    Hi,

    Thank you for the inquiry.

    Where do you see this error? The site loads fine when we checked and we didn’t see any errors in the browser console.

    Best regards,
    Ismael

    #1350695

    Attached is a screengrab of the simple page load check, which is throwing the error on https://app.checklyhq.com
    Attached is a screengrab of the loading icon in Firefox, which takes a very long time to load a simple page.
    Attached is a screengrab of the loading icon in Chrome, which takes a very long time to load a simple page.

    Thanks!

    #1350768

    Hi,

    Thank you for the screenshots.

    We have checked the theme files including the layer slider but we didn’t find any scripts using the page.goto function. Have you tried to disable the plugins temporarily?

    Best regards,
    Ismael

    #1350769

    Hi,

    UPDATE: Looks like the function page.goto is from a library called Puppeteer, which is not used by the theme. We don’t see the error in the browser console.

    // https://devdocs.io/puppeteer/

    Best regards,
    Ismael

    #1351116

    Thanks Ismael!

    When YOU visit the site, does it take ages to load?

    #1351754

    Hi,

    Sorry for the late reply. I can’t see any problem on my end, your site is loading fairly quickly, and the “loading” icon in the tab goes away after the slider is loaded. Are you seeing that on your end as well?

    Best regards,
    Rikard

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