Page 323 – Support | Kriesi.at – Premium WordPress Themes

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January 26, 2023 at 5:33 pm in reply to: Probleme – Installation Enfold – Link abgelaufen – WhiteScreen #1395405

Rikard
Keymaster

Hi,

Thanks for the update and login details. I tried setting a logo in the theme options, and that works without any problems on my end. Could you let us know how to reproduce the problem you are seeing on your end please?

Best regards,
Rikard

January 26, 2023 at 5:29 pm in reply to: Image wrong in preview #1395403

Rikard
Keymaster

Hi Jutta,

If you are only using the default editor, then technically the behaviour should be the same if you change themes. In other words; it should not be theme specific, as it’s default WordPress functionality.

We are not aware of any issues after adding or changing the API keys, that’s should not affect any other functionality on your installation.

Best regards,
Rikard

January 26, 2023 at 12:38 pm in reply to: start site is permanently redirected to 404 #1395367

Rikard
Keymaster

Hey mandomaze,

Could you try updating the theme to the latest version (5.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

January 26, 2023 at 9:01 am in reply to: Padding #1395325

Rikard
Keymaster

Hi,

It depends on what you want to do?

Best regards,
Rikard

January 25, 2023 at 7:29 pm in reply to: Google Maps funktioniert nicht #1395243

Rikard
Keymaster

Hi,

The forum is public yes, but anything that you post in the Private Content box will only be available to moderators.

Best regards,
Rikard

January 25, 2023 at 7:27 pm in reply to: Speed up backend? #1395242

Rikard
Keymaster

Hi,

Thanks for the update. Do the same errors appear if you switch to a different theme? You could also try to deactivate all plugins, and remove any custom code you might have added.

Best regards,
Rikard

January 25, 2023 at 7:25 pm in reply to: Cross Demo Integration #1395240

Rikard
Keymaster

Hey Tre,

All elements in the demos are available in the Layout Builder in Enfold, so the short answer to your question is yes. If you need to copy content from one demo to another, then you can do that by activating debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

Best regards,
Rikard

January 25, 2023 at 7:23 pm in reply to: Padding #1395238

Rikard
Keymaster

Hi,

I added some custom CSS for you, it’s placed at the top of the Quick CSS box.

Best regards,
Rikard

January 25, 2023 at 7:21 pm in reply to: Content Slider and Scroll to Top #1395237

Rikard
Keymaster

Hey bhardy2022,

Are you running the SG Optimiser plugin on your site? If so, then please make sure to deactivate JavaScript file compression under Enfold->Performance.

Best regards,
Rikard

January 25, 2023 at 7:19 pm in reply to: Enfold Child Version 1 #1395236

Rikard
Keymaster

Hey Thomas,

Does it work as expected if you activate the parent theme? If you should need any further help, then please post admin WordPress login details in private.

Best regards,
Rikard

January 25, 2023 at 7:17 pm in reply to: LInk to an image #1395235

Rikard
Keymaster

Hi,

You can disable that under Enfold->Advanced Styling. Look for the Linked Image Overlay element in the list.

Best regards,
Rikard

January 25, 2023 at 7:15 pm in reply to: Website not displaying correctly #1395234

Rikard
Keymaster

Hey Brittany20,

I can’t see that happening on my end either. Could you ask your users to try loading the site in a private browser window please?

Best regards,
Rikard

January 25, 2023 at 7:06 pm in reply to: theme bug #1395231

Rikard
Keymaster

Hi,

Thanks for that. I see that a custom jQuery version is loading on your site, do you know where that is coming from? If not, then please try to deactivate all plugins and remove any custom code, to see if that helps. Also please update your PHP version to 7.4 or higher, since that is the minimum required version to run WordPress and Enfold on.

Best regards,
Rikard

January 25, 2023 at 6:54 pm in reply to: Background images and CSS on pages are not loading since last update #1395230

Rikard
Keymaster

Hey bonsaimedia,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 25, 2023 at 6:50 pm in reply to: cURL error 28: #1395229

Rikard
Keymaster

Hey renatostampa,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 25, 2023 at 6:49 pm in reply to: Quick CSS Code help #1395228
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
#header_meta .sub_menu li {
    border-right-style: none;
}
```
Best regards,
Rikard
January 25, 2023 at 6:45 pm in reply to: Text Box is not showing preview #1395227

Rikard
Keymaster

Hi,

Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

January 25, 2023 at 6:43 pm in reply to: Remove alt image name #1395226

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

January 25, 2023 at 6:41 pm in reply to: Different image on Mobile vs Desktop #1395225

Rikard
Keymaster

Hey Phoenix,

You can duplicate the element, then set an image better adapted to mobile screens in the copy. You can select on which screen sizes you want to display each element in the element options.

Best regards,
Rikard

January 25, 2023 at 6:38 pm in reply to: Image Links not working for Images with "Fade to Another Image" under Animation #1395224

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

January 25, 2023 at 6:37 pm in reply to: Mobile friendly home page #1395223

Rikard
Keymaster

Hi,

Enfold is not free, so we can’t give you a download link. You can download the theme files in your Themeforest account though.

Please refer to this on how to extend your support period: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

January 25, 2023 at 6:34 pm in reply to: Ein “Zwei-Ebenen-Filter” mit Ausgabe #1395221

Rikard
Keymaster

Hey Grobi,

There’s nothing like that in the theme by default unfortunately. Maybe you could find a plugin which does that for you though? You might be able to get it done with a multi-step form plugin for example.

Best regards,
Rikard

January 25, 2023 at 5:47 pm in reply to: Padding #1395217

Rikard
Keymaster

Hi,

Thanks for the update. I’ve fixed it for you, please review your site.

Best regards,
Rikard

January 25, 2023 at 5:40 pm in reply to: Speed up backend? #1395214

Rikard
Keymaster

Hey ColinWalton,

Sorry about that, I think Yigit misunderstood your post. The warnings you posted are not related the theme, you might want to try reaching out to your hosting provider to see if they can give you an explanation as to why they are appearing.

Did you install the plugin I recommended, and did it give you any clues as what could be the problem on your installation?

Best regards,
Rikard

January 25, 2023 at 5:37 pm in reply to: Probleme – Installation Enfold – Link abgelaufen – WhiteScreen #1395213

Rikard
Keymaster

Hey heldentraeume,

Please try to install the theme via FTP instead: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

If you should need further help, then please post admin WordPress and FTP login details in private.

Best regards,
Rikard

January 25, 2023 at 5:35 pm in reply to: Different typography size in pages and posts #1395211

Rikard
Keymaster

Hey TT2495,

Please post links to where we can see the actual text, otherwise we can’t tell you where the styling is coming from.

You can change the text transform property for headings under Enfold->Advanced Styling.

Best regards,
Rikard

January 25, 2023 at 4:17 pm in reply to: Problem with Dynamics 365 forms #1395191

Rikard
Keymaster

Hi,

Yes, that should be possible. Could post a link to where we can see a button which you want it to look like please?

Best regards,
Rikard

January 25, 2023 at 4:15 pm in reply to: Google Maps funktioniert nicht #1395189

Rikard
Keymaster

Hey moosbach,

Where can we see and reproduce the problem you are having? If you need further help, then please post admin WordPress login details in private.

Best regards,
Rikard

January 25, 2023 at 3:08 pm in reply to: Featured image not showing when sharing URL on social media #1395153

Rikard
Keymaster

Hi,

Thanks for the update. We cannot provide support for third party plugins unfortunately, please try reaching out to their developers directly if you should need further help.

Best regards,
Rikard

January 24, 2023 at 7:09 pm in reply to: Problem with Dynamics 365 forms #1394983
Rikard
Keymaster
Hi,

Thanks for the update. Please assign a custom class in the element options to the column which contains the form which you want to align to the left, then add CSS like this in Quick CSS:
```
.name-of-your-custom-class form {
  float: left;
}
```
Best regards,
Rikard
Author

Posts

Viewing 30 posts - 9,661 through 9,690 (of 93,423 total)

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