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  • #1394985

    I get the following message when trying to edit text box and no text is showing under visual tab: “It seems you are currently adding some HTML markup or other special characters. Once all HTML tags are closed the preview will be available again. If this message persists please check your input for special characters and try to remove them.”


    Hi AU5985,

    Is this showing on all pages? or only in specific pages?

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,

    This reply has been marked as private.

    Hi AU5985,

    The link should look like this, please check:

    Best regards,

    This reply has been marked as private.

    Hi AU5985,

    Thanks for giving us admin access.
    It seems that you are using a very old version of Enfold (4.3) which was released in April 2018, please try to update the site to the latest version (5.4).
    The current version you are using is still using the old API (username and API key) which envato has already deprecated therefore you can’t update it with the usual method.
    You can do the following process instead:

    First make a backup:
    – Site Backup:
    – Theme Settings Backup:

    Option 1: Use Envato Market to update your site
    – link:

    Option 2: Update manually
    1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
    2. It should generate a new folder, open it and look for the enfold folder
    3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: (this should create
    4. Log in to WordPress as and Admin.
    5. Install and activate a maintenance plugin and put your site in Maintenance mode.
    6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
    7. Click on the ADD NEW button.
    8. Click on the UPLOAD THEME button.
    9. Click BROWSE and choose file
    10. Click the INSTALL NOW button and switch to Enfold or your child theme.
    11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

    Then register the theme by following the instructions in
    Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.

    Once it is updated please let us know if the issue still persists.

    Best regards,


    Thank you Nikko!



    Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,


    Please keep this open. I will not be able to update the site until tomorrow.


    Hi AU5985,

    Sure, we will keep this thread open until we hear from you :)
    Just let us know how it goes.

    Best regards,


    You can close this now. I updated the site and everything is working again. Thank you


    Hi AU5985,

    I’m glad that we could help you :)
    Thanks for using Enfold and have a great day!

    Best regards,

Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘Text Box is not showing preview’ is closed to new replies.