Forum Replies Created
-
Posts
-
Hi willmannc,
Thanks :)
This is now fixed, there’s a PHP comment which is outside the PHP tag that caused the issue.
The original code is saved and named header.bup
Let us know if you need further assistance.Best regards,
NikkoHi gattringerot,
I tried to check it again and I still see it showing properly on my end.
I have put the screenshot in private content. I used chrome in incognito mode to make sure nothing is cached on my browser.
What browser are you using?Best regards,
NikkoHi virtualcom91,
Thanks, I have checked your site and it seems to work properly now.
You can disable the Advanced Layout Builder Debugger.
Let us know if you need further assistance.Best regards,
NikkoHi RJ,
We’re glad to hear that :)
If you need any assistance, just create a new thread.
Thanks also for using Enfold and have a great day!Best regards,
NikkoHi Harry,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi AaronRezzonico,
We’re glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi virtualcom91,
Thanks, I tried to test it however it still returns a 403 forbidden error in the web console.
Can you try to disable mod_security, here’s a video showing how to disable it in cpanel: https://www.youtube.com/watch?v=jwjAr0TcliEBest regards,
NikkoHi loraehmke,
Since you are using Advanced Layout Builder, use the Comments element under Content Elements.
Hope this helps.Best regards,
NikkoHey bigbadjohn,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi Nancy,
Can you try to change this part of the code:
$(this).prependTo('#av-burger-menu-ul');to:
$(this).appendTo('#av-burger-menu-ul');Hope it helps :)
Best regards,
NikkoHi sigifinsrl,
This is a bug on the theme and will be fixed on the next release.
As a temporary fix, please follow the solution on this thread: https://kriesi.at/support/topic/the-grid-with-products-does-not-work-pagination/#post-1254673
Hope it helps.Best regards,
NikkoHi Dave,
Thanks for contacting us!
And yes, Enfold is only sold in ThemeForest and it was previously using API keys to update the theme, however, Envato/ThemeForest have transitioned from using API keys to update into using tokens thus you can’t update via API keys so to update to the latest version you need to have access to the themeforest account used to purchase Enfold. If you don’t have access to it, then I would suggest using your account to purchase one and download the latest version from it, then you can follow this manual process of updating:But first backup your site:
– Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
– Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/Then do the following steps:
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.Register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.Best regards,
NikkoHey ekam520,
If you want to remove it only for that specific page and section, please add this CSS code in Quick CSS, located in Enfold > General Styling:
.page-id-3656 #after_section_2 { border-top: none; }If you want it to apply to the whole site, then use this code instead:
.container_wrap { border-top: none; }As for the Alternate Mobile Menu issue, please refer to this thread: https://kriesi.at/support/topic/problems-after-updating-to-wordpress-5-6-read-this-first/
Hope this helps.Best regards,
NikkoHi Harry,
Please try adding this CSS code in Quick CSS, located in Enfold > General Styling:
.html_header_top.html_header_sticky #main { padding-top: 46px !important; }Best regards,
NikkoHi virtualcom91,
Thanks.
Can you try to enable the Advanced Layout Builder Debugger: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode ?
I tried to add it via Appearance > Theme Editor however I’m getting this error:Quelque chose a mal tourné. Votre modification n’a peut-être pas été enregistrée. Veuillez réessayer. Il est également possible que vous deviez corriger manuellement et téléverser le fichier par FTP.Best regards,
NikkoHi ejadshukri,
No worries, we’re glad that everything is working properly on your end :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi larryacunac,
Can you try to to replace all of the content of enfold > includes > helper-main-menu.php with this code: https://pastebin.com/XB3VTrWc
Hope it helps.Best regards,
NikkoHey Stephanie,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi Daniele,
Yes, just change 65 to any amount just don’t make it more than 100. :)
Best regards,
NikkoHi Catelijne,
You can use this as the email address: (Email address hidden if logged out)
Then post the credentials here in private content, so it’s not visible to the public but visible to all moderators.Best regards,
NikkoHi goch,
This is not a common issue.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi teamvelocitymarketing,
We’re glad that we could help :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Catelijne,
You’re welcome :)
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi daves1997,
Thanks, I have removed the js error from the child theme however the images are still not appearing.
Can you tell us where to modify the slider? if I click on the edit page, it goes to the posts page.
If I check on the web inspector, the images do not have an src attribute.Best regards,
NikkoHi teamvelocitymarketing,
Please follow the instructions in our documentation: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
Then the file path should be enfold-child > shortcodes > portfolio > portfolio.phpBest regards,
NikkoHi teamvelocitymarketing,
Is it in this directory: Child Theme > shortcodes > portfolio > portfolio.php?
Best regards,
NikkoHi infonove,
Have you done the following steps: https://kriesi.at/support/topic/could-not-connect-to-google-maps-with-this-api-key-5/page/2/#post-1225649
Best regards,
NikkoHi willmannc,
Can you try to install this plugin: File Manager ?
Just post back once this is installed, so we can activate it then try to inspect the child theme codes.Best regards,
NikkoHi daves1997,
It’s not yet fixed but I have pointed out the cause of the issue which is the child theme.
However, I will not touch the child theme files since I don’t have your permission to modify it.
Also, we’ll need FTP access in order to find out which specific file and code are causing the issue.Best regards,
NikkoHi gattringerot,
Thanks for giving us admin access.
I have made some tests and I noticed that this is a caching issue.
If I’m logged in I could see the checkbox for Lieferung an eine andere Adresse senden and could see the form properly.
However, if I’m logged out there’s no checkbox for it.
Clearing the cache did not fix the issue but after adding this in Litespeed Cache > Excludes > Do Not Cache URIs:/kasse-2/ /warenkorb-2/The checkbox seems to show up even when not logged in.
Please review your site.Best regards,
Nikko
