Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • January 12, 2021 at 3:18 pm #1271916

    virtualcom91
    Participant

    Hello,

    I can’t edit my pages. The layout builder is always loading without stopping.

    On the other hand, I create a new “TEST” page and the layout builder works.

    Help me please !

    • This topic was modified 1 week, 6 days ago by  virtualcom91.
    January 13, 2021 at 8:31 am #1272064

    Rikard
    Moderator

    Hey virtualcom91,

    There is a htaccess login prompt before the WordPress login page, could you post login details for that in private as well please?

    Best regards,
    Rikard

    January 13, 2021 at 9:36 pm #1272265

    virtualcom91
    Participant
    This reply has been marked as private.
    January 14, 2021 at 5:57 am #1272316

    Nikko
    Moderator

    Hi virtualcom91,

    Thanks.
    Can you try to enable the Advanced Layout Builder Debugger: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode ?
    I tried to add it via Appearance > Theme Editor however I’m getting this error:

    Quelque chose a mal tourné. Votre modification n’a peut-être pas été enregistrée. Veuillez réessayer. Il est également possible que vous deviez corriger manuellement et téléverser le fichier par FTP.

    Best regards,
    Nikko

    January 14, 2021 at 6:32 am #1272333

    virtualcom91
    Participant

    Ok Nikko, I edited theme fonction.php and I transfered it via filezilla.

    January 14, 2021 at 9:23 am #1272343

    Nikko
    Moderator

    Hi virtualcom91,

    Thanks, I tried to test it however it still returns a 403 forbidden error in the web console.
    Can you try to disable mod_security, here’s a video showing how to disable it in cpanel: https://www.youtube.com/watch?v=jwjAr0TcliE

    Best regards,
    Nikko

    January 14, 2021 at 10:17 am #1272350

    virtualcom91
    Participant

    OK. It’s done!

    January 14, 2021 at 3:46 pm #1272424

    Nikko
    Moderator

    Hi virtualcom91,

    Thanks, I have checked your site and it seems to work properly now.
    You can disable the Advanced Layout Builder Debugger.
    Let us know if you need further assistance.

    Best regards,
    Nikko

    January 14, 2021 at 4:40 pm #1272455

    virtualcom91
    Participant

    Wonderful !!! Thank-you ! what was the problem ? idlike to know please because i lost lot of time on it . Thank you.

    January 14, 2021 at 4:46 pm #1272457

    virtualcom91
    Participant

    Ok MOD SECURITY is the PROBLEM.

    I put on MOD SECURITY and again, it doesn’t works. When i disable it. It works !

    Why ?

    January 14, 2021 at 4:48 pm #1272459

    Nikko
    Moderator

    Hi virtualcom91,

    You’re welcome :)
    Since the error showing in the web console is 403 forbidden and it was resolved by turning off the mod_security and you also mentioned it was working before then your server/hosting provider most likely have made some restrictions that prevented layout builder from working.
    Just let us know if you need further assistance :)

    Best regards,
    Nikko

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