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Viewing 30 posts - 1 through 30 (of 14,426 total)
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  • in reply to: Creating new element with multiple content WYSIWYG editors #1140117

    Hi Yan,

    We apologize for the delay.
    I have checked into your created element and it works properly.
    There were no errors in web console as well.
    I think the problem in the screenshot you gave might be the html code is pasted in Visual editor. Have you tried pasting the html code in Text editor then select the Visual editor after? this should convert it to h2 tag and anchor tag.

    Best regards,
    Nikko

    in reply to: Mailchimp API problem #1140111

    Hi John,

    Can you try to rollback to the previous version of Enfold you used?
    It might be related to the privacy message some users are complaining in 4.6.2.

    Best regards,
    Nikko

    in reply to: Thumbnail not round anymore #1139777

    Hi Nina,

    We’re glad that we could help and thanks for sharing how it was fixed on your end :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Cannot Install Demo #1139776

    Hi astropower,

    We don’t have a zip file but we have an xml file that you can import.
    You can find this inside the Enfold theme files. It’s in the includes > admin > demo_files > agency-onepage.xml
    Hope this helps.

    Best regards,
    Nikko

    in reply to: 404 Redirection Issue #1139414

    Hey rkjava,

    1. This is fixed. In Settings > Reading, homepage was set to both as Homepage and Posts Page, I just set it to its default Your latest posts since you have set it in Theme Options.
    Also, caching seems to be one of the cause of the issue, as a general rule don’t enable caching yet (or security) unless your site is ready for production.

    2. It’s already showing as stretched now.

    Best regards,
    Nikko

    in reply to: Demo Content #1139385

    Hi isarivera,

    Glad that Mike could help you. :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Thumbnail not round anymore #1139375

    Hi Nina,

    Did you add any custom code?
    Can you try to remove one of the Enfold theme in Appearance > Themes? since currently there are 2 and might produce unnecessary results.

    Best regards,
    Nikko

    in reply to: Creating new element with multiple content WYSIWYG editors #1139365

    Hi,

    We apologize for the delayed response since there are lots of queries lately.
    Can you give us the code you used? so we can check on it further.
    Just upload the code in https://pastebin.com/ and give us the link to it, you can post it in private content so it’s only visible to you and the moderators.

    Best regards,
    Nikko

    in reply to: MailChimp can not connect #1139358

    Hi bodnikwebservices,

    I tried the mailchimp api key I have in your site and it works fine.
    Please refer to screenshot in private content.
    Maybe there were some issues with mailchimp at that time.

    Best regards,
    Nikko

    Hi Lana,

    I have checked this issue on Windows 10 using Chrome, Opera, Firefox browsers and I don’t see the issue on my end.
    I don’t have a mac though to see this issue :( I’ll ask my colleagues to check.

    Best regards,
    Nikko

    in reply to: Linking to external site from LayerSlider #1139328

    Hi MadRhino,

    We apologize for the delayed response, however I could not login with the credentials you gave, please check.

    Best regards,
    Nikko

    in reply to: ‘Instagram has returned invalid data.’ + Fatal error #1139327

    Hi cjbuilt,

    What error did you get after using the file in the dropbox?

    Best regards,
    Nikko

    in reply to: Thumbnail not round anymore #1139326

    Hi Advantage09,

    I just checked your site and noticed that when you upload an image, it does not generate other image sizes.
    That’s what’s causing the issue, when an image is uploaded to the catalogue it looks for the square image size to use and if it can’t find it, it will just use the full image size.

    Best regards,
    Nikko

    in reply to: Custom Social Image and link on top #1139319

    Hi LorenzoC1991,

    I see the flag now after the social icon. :)
    We’re glad that we could help.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Mobile logo and header sizing #1139316

    Hi Frank,

    I apologize what I meant was add it here:

    .responsive #top .header_bg {
      background-size: contain !important;
    }

    so it’s like:

    .responsive #top .header_bg {
      background-image: url(image_url_here);
      background-size: contain !important;
      background-repeat: no-repeat;
    }

    Best regards,
    Nikko

    in reply to: Mailchimp API problem #1139314

    Hi JohnMYates,

    Thanks for giving us admin access.
    I tested your mailchimp api key on my end and it works, also tested my mailchimp api key which works on my end but it also gets Could not connect to Mailchimp with this API Key. Please try again with a different key. Can you try if it works if you flush out cache and disable wp rocket and put wordfence in learning mode?

    Best regards,
    Nikko

    in reply to: Cannot Install Demo #1139308

    Hi astropower,

    We apologize for the delay.
    I had tested this with another litespeed server and was able to import properly.
    Same configurations as what you have except it’s just php 7.2, and max_execution_time is just 240.
    The issue might be similar to https://kriesi.at/support/topic/ (Purchase code hidden if logged out) /#post-847765 and https://kriesi.at/support/topic/ (Purchase code hidden if logged out) -enfold-demos/ which is the server’s firewall blocking the ip.

    Best regards,
    Nikko

    Hi Grobi,

    We’re glad that we could help :)
    To be honest, I have experienced it a few times, but even after several days I still could not find any clues why that happens or what’s causing it.
    A possibility could be due to caching, but at the end it’s hard to say since everything is the same, the builder, the code, the template, and the major difference is just the id.

    Best regards,
    Nikko

    in reply to: Mobile logo and header sizing #1138818

    Hi yes9310,

    I think it becomes more complex using the background image you’re using right now.
    Maybe having 2 background images, the first one (currently used) then the other one is specifically made for mobile.
    then after that I think you’ll need to use background-repeat: no-repeat;
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Contact form issue #1138817

    Hi AWZ,

    Yes that’s more or less like it, Enfold’s contact form provides basic functionalities, contact form 7 is more powerful and advanced since that plugin is focused only in forms.
    As for the mail in the spam folder, the from email address is fetched from the email address submitted in the form but there is already a ticket submitted for this issue and our devs are already working on it.

    Best regards,
    Nikko

    in reply to: Button vom Kontaktfomular wird falsch dargestellt #1138814

    Hi andreasconstantin,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Remove "comments" from categories post list #1138811

    Hi andyux,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: 404 redirect page applied in homepage #1138673

    Hi peterolle,

    Will be closing this then.
    Have a great day!

    Best regards,
    Nikko

    Hey Lana,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Serious problems with WPML #1138670

    Hi christina,

    We’re glad to hear that you have resolved it.
    Thanks for using Enfold and have a great day :)

    Best regards,
    Nikko

    in reply to: P and Breaks inserted in avia_textblock #1138668

    Hi peterolle,

    The text/visual editor in Enfold is using WordPress’ editor.
    When there’s space in your visual editor, wordpress adds those extra html tags.
    You can test this by using a default wordpress theme and the default classic editor.

    Best regards,
    Nikko

    in reply to: Main menu Advanced Styling not changing #1138667

    Hi,

    We’re glad that we could help :)
    Let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Footer – 2 columns to stay on mobile #1138666

    Hi andyux,

    We’re glad that we could help :)
    Let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Remove "comments" from categories post list #1138665

    Hey andyux,

    Try adding this css code in Quick CSS:

    .post-entry span.comment-container.minor-meta, 
    .post-entry span.text-sep-comment {
        display: none;
    }

    Best regards,
    Nikko

    in reply to: Enfold WordPress Theme #1138664

    Hey Madeline Quitta-Carney,

    Thanks for contacting us!

    1. No, once you activate the Enfold theme, our Advanced Layout Builder shows up when you create/edit pages, no plugins needed.
    2. Yes, you can check our demos to see it: https://kriesi.at/themes/enfold-overview/
    3. If you extend support to 12months then you’ll need to pay additional $17.63
    4. Yes, once you have enfold installed, you’ll have the option import demo of your choice. If you change your mind and want to switch to another demo, just do the same procedure.
    Also purchasing $59 for Enfold, you’ll get future updates (no need to renew for single site) and access to our support forum (6 months support).

    Best regards,
    Nikko

Viewing 30 posts - 1 through 30 (of 14,426 total)