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Viewing 30 posts - 1 through 30 (of 13,484 total)
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  • in reply to: Tabs "Element" does not display properly #1094691

    Hey mirotck,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: iFrame creates an error #1094690

    Hey artsurmesure,

    Can you give us temporary admin access?
    Just post the details in private content.

    Best regards,
    Nikko

    in reply to: Enfold there won't update #1094685

    Hey Trent,

    Can you try the solution posted on this thread: https://kriesi.at/support/topic/ (Purchase code hidden if logged out) -and-validating-personal-token/ ?
    Hope it helps.

    Best regards,
    Nikko

    in reply to: Adding a logo above the menu bar #1094682

    Hey bauchope,

    Inside the WordPress Dashboard, go to Enfold > Header > Header Layout (tab) > Menu and Logo Position, set this to: Logo Left, Menu Below.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Update enfold theme #1094679

    Hey Mohammed,

    Thanks for contacting us!

    Should the theme be updated to correct the problem of slowness?
    Yes, most likely it should fix it since there are lots of optimizations released in newer updates.

    How to update knowing that we lost our access to Themeforest?
    Unfortunately, the theme update requires a token which is generated in themeforest, so we could not really do anything about it. I think the only thing you can do is to contact themeforest to help you restore access to your account.

    Best regards,
    Nikko

    in reply to: Layer slider images not shown #1094675

    Hey mike.rav,

    Can you create a staging site so we can test it further without affecting your live site? here’s a link on how to do this: https://themeisle.com/blog/wordpress-staging-site/
    Then please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Number of Posts #1094673

    Hi Cevkos,

    I was able to change it to 500 in Appearance > Widgets.
    It doesn’t seem to have any limit, however this widget comes with WordPress not with Enfold so I think WordPress can better answer if you have any issues with the widget.

    Best regards,
    Nikko

    in reply to: layer slider does not work correctly. #1094669

    Hi tcp5004,

    Thanks for giving us admin access.
    I tested your slider on my local site and it works well.
    Can you try to disable all plugins and check if the issue still persists?

    Best regards,
    Nikko

    in reply to: Change The Logo in The Shrinking Header #1094656

    Hi Jamsta,

    We’re glad that we could help.
    Let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Grid and gradients #1094655

    Hi aerospec,

    Can you try adding this css code in Quick CSS, located in Enfold > General Styling:

    #custom-grid .avia-builder-el-last .flex_column {
        overflow: hidden;
        position: relative;
    }
    
    #custom-grid .avia-builder-el-last .flex_column:before {
        visibility: visible !important;
        margin-left: -20px;
        background: -moz-linear-gradient(right, transparent 1%, #0a0a0a 100%);
        background: -webkit-linear-gradient(right, transparent 1%,#0a0a0a 100%);
        background: linear-gradient(to left, transparent 1%,#0a0a0a 100%);
    }

    Best regards,
    Nikko

    in reply to: Exclude pages from maintenance mode #1094583

    Hi denisesl23,

    The maintenance mode in Enfold is just a basic feature and doesn’t consist of excluding pages.
    It might be possible with some custom codes however it would take a bit of time as well as tests are needed. I tried to check out other plugins that have this feature but doesn’t require any payment and I think this one fits: https://wordpress.org/plugins/wp-maintenance-mode/

    Best regards,
    Nikko

    in reply to: Exclude pages from maintenance mode #1094313

    Hi Denise,

    We don’t have that feature in our theme, however there are some plugins that have that feature, I found this plugin: https://wordpress.org/plugins/coming-soon/ they have this feature in their pro version:
    – Option to exclude specific URLs from displaying Coming Soon page

    Best regards,
    Nikko

    in reply to: layer slider does not work correctly. #1094310

    Hey tcp5004,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: OptimizePress Problems #1094309

    Hey ProsperityAdvance,

    I have tried to fix it with css unfortunately it’s a bit complicated with just the web inspector.
    Can you try to create a staging site for us? basically it’s just a duplicate of your live site placed on your subdomain where we can test this out. Here is is link on how to create a staging site: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

    in reply to: Page Load speed on mobile Issue #1094307

    Hey Eike,

    Please check this post on our blog: https://kriesi.at/archives/ (Purchase code hidden if logged out)(Purchase code hidden if logged out) -yslow
    The one you’re looking for might be this one: 4.) Eliminate render-blocking JavaScript and CSS in above-the-fold content /Defer parsing of JavaScript
    Hope it helps.

    Best regards,
    Nikko

    Hi Nerohm,

    Glad to hear that :)
    Just let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Custom 404 page footer error #1093817

    Hi THP,

    Yes, the issue is fixed in Enfold 4.5.6. Please don’t forget to backup your site first.
    I have tested it also on my end to confirm. :)

    Best regards,
    Nikko

    in reply to: Sticky posts by category in blog grid #1093807

    Hi Maureen van Goethem,

    Glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Post Slider – change 'read more' text but keep arrow #1093804

    Hi GWS,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Reverse Column Stacking Order for Mobile #1093803

    Hi David Fry,

    Thanks for posting your solution :)
    Since a lot of browsers are supporting flexbox this can also be used as an alternative solution without hiding an element.

    Best regards,
    Nikko

    in reply to: Disable Masonry Links #1092909

    Hi FloakaEditor,

    I have commented out Rikard’s code and added this at the bottom of your functions.php file:

    function remove_link_redirect(){
      ?>
      <script>
        (function($){
          $(document).ready(function(){
            $('#top.home .av-masonry-entry').click(function(event){
              event.preventDefault();
            });
          });
        })(jQuery);
      </script>
      <?php
    }
    add_action('wp_footer', 'remove_link_redirect');

    Let us know if you need further assistance.

    Best regards,
    Nikko

    in reply to: Menu is not displaying at search result page #1092902

    Hi guttogjente,

    Try to enable the plugins one by one and check to know which one is causing the issue.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Portfolio entry only loads with URL …/?preview=true #1092899

    Hey _urban_,

    Can you upgrade the access to Administrator?
    I’m getting Mixed Content error.

    This request has been blocked; the content must be served over HTTPS.

    Best regards,
    Nikko

    in reply to: ENFOLD LATEST PORTFOLIO WIDGET #1092898

    Hey Rieckermann GmbH,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Grid and gradients #1092897

    Hey aerospec,

    I’m not sure if understood properly what you’re trying to achieve but I think it is most likely possible with some css tweaks.
    Can you give us a screenshot or a mockup of what you’re trying to achieve?

    Best regards,
    Nikko

    in reply to: Number of Posts #1092895

    Hey cevkos,

    Can you tell us what widget (in english) is that in the screenshot?
    I can’t figure it out maybe I just missed it.

    Best regards,
    Nikko

    • This reply was modified 6 days, 1 hour ago by  Nikko.
    in reply to: CSS code for responsive video player #1092894

    Hi mfabes,

    It’s inside WordPress Dashboard but not within Enfold settings.
    I hope this screenshot will help: https://imgur.com/U8ZAIqj :)

    Best regards,
    Nikko

    in reply to: Basic Questions and 1 problem #1092892

    Hey benrich1302,

    1. Yes, try adding this css code in Quick CSS, located in Enfold > General Styling:

    @media only screen and (max-width:767px) {
      .responsive #top .logo {
        width: 100%;
      }
    
      .responsive #top .logo img {
        margin-left: auto;
        margin-right: auto;
      }
    }

    2. It can be changed and in most situations the current default works but there are situations where it needs to be tweaked.
    In your case, you can tweak this in Quick CSS:

    @media only screen and (max-width:767px) {
      #top .caption_right .slideshow_caption .slideshow_inner_caption {
        width: 50%;
      }
    }

    3. For service area, the problem was because of order of images but it can be fixed through css:

    @media only screen and (max-width:767px) {
      #top.home #av-layout-grid-2 {
        display: flex;
        flex-direction: column-reverse;
      }
    }

    Best regards,
    Nikko

    in reply to: Shopping Card Icon above the burger menu icon #1092889

    Hey Markus,

    Thanks for giving us admin access.
    I have checked your site and I don’t see the woocommerce activated.
    Would it be okay if we activate woocommerce back?
    Also to have that burger menu icon enabled on desktop, go to Enfold > Main Menu > Menu items for the desktop, set to Show as Icon.

    Best regards,
    Nikko

    in reply to: How to change-update the instagram icon on enfold #1092886

    Hi kmihanet,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

Viewing 30 posts - 1 through 30 (of 13,484 total)