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Viewing 30 posts - 1 through 30 (of 17,607 total)
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  • in reply to: Avia Builder Does Not Load for Some Pages #1248599

    Hi ryandxd,

    Thanks, the pages you listed are fixed now.

    Best regards,
    Nikko

    in reply to: layout builder elements not working #1248478

    Hi Rasmus,

    I’m happy to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Logo missing on website #1248476

    Hi connect4consulting,

    I’m glad to hear that :)
    It may just have taken some time before the cache is flushed out.
    Thanks for using Enfold and have a great weekend!

    Best regards,
    Nikko

    in reply to: Enfold options not showing #1248475

    Hi Johan,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Sticky menu on mobile #1248314

    Hi ced23,

    We’re happy to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Enfold options not showing #1248313

    Hi bodesign2,

    Thanks for giving us admin access, your Enfold version is still: 3.0.4.1486049952
    Please follow the instructions in this thread: https://kriesi.at/support/topic/enfold-options-not-showing-2/#post-1244126
    And don’t forget to have a backup.

    @walnuthilldesign thanks for helping out :)

    @eisi101 the issue is caused by the major upgrade of WordPress to 5.5 specifically removing the jQuery migrate file which really caused a lot of issues on most themes and many plugins but it’s a step forward in the direction WordPress would like to take.

    Best regards,
    Nikko

    in reply to: Error 500 call image test.kriesi.at #1248312

    Hey Hugo_R,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Logo missing on website #1248311

    Hey connect4consulting,

    Thanks for giving us admin access.
    I inspected on the logo image and noticed this code is taking effect, which is the primary reason it’s not appearing:

    .logo img {
        display: none!important;
    }

    I tried to look into Quick CSS but I could not find the code, please remove the code the flush out the cache.

    Best regards,
    Nikko

    in reply to: layout builder elements not working #1248310

    Hey rasmusheil,

    Can you try adding the solution I posted on this thread: https://kriesi.at/support/topic/enfold-alb-drag-and-drop-not-working/#post-1244924 ?
    Hope it helps.

    Best regards,
    Nikko

    in reply to: Special Heading – Subheading Heading Tag Updates #1248309

    Hi TLPLindseyMuchka,

    The only way that could be done is to override the Special Heading element: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
    However, it would take some time to do it.
    I would suggest to use 2 Special Headings instead.

    Best regards,
    Nikko

    in reply to: critical error on single portfolio pages after updates #1248305

    Hi Monique,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Disk space gets full too quickly due to too many images #1248304

    Hey Markus,

    Please follow Mike’s advise in this thread: https://kriesi.at/support/topic/cleaning-up-multiple-picture-sizes/
    Hope it helps.

    Best regards,
    Nikko

    in reply to: Help me ASAP please. I have no idea what is this #1248302

    Hi buciks1,

    First one – https://imgur.com/a/bwLOt2F <<< here I have no idea what to do
    There’s a backup to the enfold theme however it’s incomplete. I removed it which fixed the issue.

    Second one – https://imgur.com/a/irg1UOB <<<< here this disappeared today
    WordPress 5.5 has removed the jQuery Migrate file which is used by our theme in its older versions, to temporarily fix it I have installed and activated Enable jQuery Migrate Helper to your site. This shows up jQuery Migrate Helper — Warnings encountered in the backend which are files that are dependent on the jQuery Migrate file.
    The latest version of Enfold has already patched this (version 4.7.6.3), you are currently using 4.5.4.
    Please update to the latest version of Enfold and once it is updated, you can remove the plugin I installed.
    Don’t forget to create a backup first before updating.

    Best regards,
    Nikko

    in reply to: Site unstable #1248298

    Hey groupegeloso,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: URGENT: Avia repeatedly causing web server to reach capacity #1248297

    Hey djcopywriter,

    I tried to login with the credentials you gave however it doesn’t work, please check.
    Can you try to upgrade PHP version to 7.3? and check if the same error still persists.

    Best regards,
    Nikko

    in reply to: Avia Builder Not Resolving #1248295

    Hey CenturyAC,

    Thanks for giving us admin access.
    WordPress 5.5 has removed the jQuery Migrate file which is used by our theme in its older versions, to temporarily fix it I have installed and activated Enable jQuery Migrate Helper to your site. This shows up jQuery Migrate Helper — Warnings encountered in the backend which are files that are dependent on the jQuery Migrate file.
    The latest version of Enfold has already patched this (version 4.7.6.3), you are currently using 3.6.1. Please update to the latest version of Enfold and once it is updated, you can remove the plugin I installed.
    You can follow this procedure to update to the latest version of Enfold since updating via Theme Options is not possible in your case (make sure to have a backup as well, just in case):

    1. Login to ThemeForest and download the Enfold theme.
    2. Right-click over the downloaded zip file and extract/unzip it.
    3. It should generate a new folder, open it and look for the enfold folder
    4. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
    5. Log in to WordPress as and Admin.
    6. Install and activate a maintenance plugin and put your site in Maintenance mode.
    7. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
    8. Click on the ADD NEW button.
    9. Click on the UPLOAD THEME button.
    10. Click BROWSE and choose enfold.zip file
    11. Click the INSTALL NOW button and switch to Enfold or your child theme.
    12. Remove the maintenance mode then deactivate and remove the maintenance plugin.

    If your live site needs to be up at all times then I would sugggest creating a staging site first and do the updates there and check if there are any issues.
    If there are no issues then apply the updates to your live site, if issues appear then you can make adjustments or you can ask us for help then once fixed, apply the updates to your site and any adjustments needed will be added immediately.
    Here’s a simple tutorial on how to create a staging site: https://themeisle.com/blog/wordpress-staging-site/

    Also, since envato is not using API key anymore, you will need to register the theme again in order to update via Theme Options, please follow the instructions in our documentation: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Nikko

    in reply to: Where can I download older enfold versions? #1248291

    Hi zwalkcodes,

    Yes, however it’s private.
    Please tell us the version that you would like to request?

    Best regards,
    Nikko

    in reply to: Menu in enfold theme options does not show #1248290

    Hi Eisi101,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Enfold 4.7.6.3 Update Breaks Multiple Pages On Site #1248191

    Hey zwalkcodes,

    Thanks for giving us admin access.
    For Enfold 4.4, please refer to my response in private content.
    I would suggest rolling back your live site to your last backup that worked.
    Also, please create a staging site where you can test the updates first before applying to your live site.
    Here’s a simple tutorial on how to create a staging site: https://themeisle.com/blog/wordpress-staging-site/
    Once you made updates there and see any issues, then please, give us temporary admin access to your staging site so we can look into it and try to help you.
    As for learndash issue, please check this thread: https://kriesi.at/support/topic/materials-in-learndash-not-visible-with-alb-activated-another-settings-problem/

    Best regards,
    Nikko

    in reply to: Layout Builder is not loading properly #1248180

    Hey frankeee,

    Thanks for giving us admin access.
    I checked the page in the screenshot and the Advanced Layout Builder is showing however the page itself is not loading some CSS (see screenshot in private content).
    Can you try to set max_execution_time to 240? let us know if this helps.

    Best regards,
    Nikko

    in reply to: Very slowly #1248177

    Hey MarquenterreNature,

    Yes, that’s most likely the primary factor to the speed of your site.
    Here’s a benchmark comparing the PHP versions according to: https://kinsta.com/blog/php-benchmarks/

    You must also update WordPress, Enfold and other plugins, however you’ll need to backup your site first before doing anything just in case.

    Best regards,
    Nikko

    in reply to: Theme since migration #1248175

    Hey amyteslin,

    The new site is showing the coming soon page.
    Can you give us temporary admin access on your new site? so we can also check it.
    Just post the credentials in private content.

    Best regards,
    Nikko

    in reply to: URGENT – Images not loading #1248173

    Hey Marcus,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Enfold 4.5.5 download #1248172

    Hey Richard,

    Please check the private content.

    Best regards,
    Nikko

    in reply to: woocommerce gallery lightbox #1248170

    Hi volmering,

    Yes, please add this in your child theme’s functions.php:

    if ( did_action( 'woocommerce_init' ) ) {
        avia_woocommerce_product_gallery_support_setup();
    } else {
        add_action( 'woocommerce_init', 'avia_woocommerce_product_gallery_support_setup', 10);
    }
    
    function avia_woocommerce_product_gallery_support_setup() {
        if( ! avia_woocommerce_version_check( '3.0.0' ) ) {
            return;
        }
        $options = avia_get_option();
        
        if( ! array_key_exists( 'product_gallery', $options ) || ( 'wc_30_gallery' != $options['product_gallery'] ) ) {
            $options['product_gallery'] = '';
        }
        
        if( 'wc_30_gallery' == $options['product_gallery'] ) {
            add_theme_support( 'wc-product-gallery-zoom' );
            add_theme_support( 'wc-product-gallery-lightbox' );
            add_theme_support( 'wc-product-gallery-slider' );
            add_theme_support( 'avia-wc-30-product-gallery-feature' );
        }
        return;
    }

    Best regards,
    Nikko

    in reply to: Google Map API Not Working #1248167

    Hi Famigliacinquepuntozero,

    I apologize for that.
    Please go to our documentation: https://kriesi.at/documentation/enfold/google-map/
    And find A simplified look at Google maps API key registration:
    Please follow the instructions in there.
    If it does not help, please create a separate thread and give us temporary admin access to your site and post it in private content.
    Private content is only visible to moderators as well as the thread creator, for security purposes please create a new one.

    Best regards,
    Nikko

    in reply to: Shopping cart hover effects #1248160

    Hi Jeff,

    I have tried to check again your site and it’s really a weird issue.
    I’m trying to do some modification on the homepage so we can atleast find the cause of the issue however the backend responds with Error 403 Forbidden.
    Can you try to whitelist the IP in private content?

    Best regards,
    Nikko

    in reply to: Sidebar Menu #1248152

    Hi brand,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: woocommerce gallery lightbox #1248151

    Hi volmering,

    Thanks for giving us a site to check upon.
    Unfortunately, it seems more complicated for it to work, I found two reasons.
    1. The plugin removes the link because Enfold does not support wc-product-gallery-lightbox
    2. The images are fetched via AJAX, magnific popup is loaded first before the images.

    The only solution is to use the default lightbox of Woocommerce instead of Magnific Popup.
    To do this, modify enfold > config-woocommerce > config.php (line 200) just remove the comment on this code:

    //			add_theme_support( 'wc-product-gallery-lightbox' );

    I hope this helps.

    Best regards,
    Nikko

    in reply to: Enfold options not showing #1248134

    Hi Mejba Uddin Biplob,

    The contextual_help was used before by the bundled layerslider but with the version bundled in the recent versions of Enfold, this code is removed.
    You can do a thorough check with the theme and you won’t find it, the only 2 possibilities I can think of is there’s a plugin using it or there’s none but just cached.

    Best regards,
    Nikko

Viewing 30 posts - 1 through 30 (of 17,607 total)