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Viewing 30 posts - 20,221 through 20,250 (of 35,070 total)
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  • in reply to: Update Theme #1129512

    Hi,
    Thank you for the FTP access, I have uploaded v4.5.7.1-beta-4 which has our latest fixes. I checked your site and it seems to be working good with no errors, please check yourself.
    Please let us know after you check and I will remove your old theme so it won’t cause any confusion in the future, but there is no hurry to do this. So please take a few days, if needed, to check your site well.
    Please note that I didn’t see any custom functions in your functions.php to move to your updated theme, but please let us know if you know that you have any function customizations so we can move it before we delete the old theme.

    Best regards,
    Mike

    in reply to: LayerSlider Error on Homepage #1129499

    Hey entrepreneurgirl,
    Sorry for the late reply, the error you are seeing on your homepage is because you have a layerslider element on your homepage, but you have no sliders. To correct please remove the element from your page:
    2019-08-21-023328
    As you customize your site with new images or text you won’t need to worry about losing these changes when the site updates. As you make customizations in the “advanced stylings” panel you won’t lose any of those settings when you update either.
    2019-08-21-024626
    If you make css customizations and add the css to the Quick CSS field, this will also be safe from updates:
    2019-08-21-024945
    But if you plan to add functions in the functions.php file you will lose this when your site updates, so in this case installing the child theme will protect your changes when you add the functions to the child theme functions.php.
    Please use our prebuilt Child Theme here.
    For the preloader, you can have it show only on the homepage with a function, but we don’t have a function to show it only once per session. Please see this solution or this solution.
    Please let us know if this helps.

    Best regards,
    Mike

    in reply to: Mailchimp API from several accounts / Languages #1129485

    Hi,
    Thanks for the feedback, I have asked the team for ideas to achieve this. Thank you for your patience.
    I did find a WPML documentation for translating your mailchimp forms, but as I understand your question you want to create two different lists, but I thought I would include this just in case this would be an alternative solution.

    Best regards,
    Mike

    in reply to: PNG over video header possible? #1129478

    Hi,
    Thanks for the feedback, is the red logo in my screenshot the correct one? I couldn’t login to see why this css was not working for you like it is in my test, please renew the temp login token above so I can investigate further.

    One reason it may not work for you is if you copied the css from an email instead of the support page and the quotes in the code turned into curly quotes, or if some of your other css has a missing bracket causing this css to be void. I’ll know better once I can test.

    Best regards,
    Mike

    Hi,
    Please see Private Content area.

    Best regards,
    Mike

    in reply to: sticky header option adds padding below logo #1129436

    Hi,
    Glad to hear you have it resolved, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    Hi,
    The dev team created a beta version of Enfold to correct some issue with the Revolution Slider not displaying correctly, this may also correct this issue too. Please try the version in the Private Content area.

    The easiest and safest way to test this version is to rename your current theme to “enfold-old” via ftp then upload the new “enfold” via ftp and check that your site is working correctly.
    If this helps and you wish to use it you can delete the “enfold-old” via ftp, (not the WP theme page)
    If it doesn’t help and you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Best regards,
    Mike

    in reply to: Custom Splash Screen / Landing Page #1129421

    Hey Chris,
    Thank you for the link to a mock-up, this can be created by using a grid row element with two cells set at 100% visual height,
    2019-08-20-233822
    each cell with a background image, and the sidebar, footer, header, and title bar all set to hidden in the “layout” option for the page:
    2019-08-20-232002
    For a gray scale background image that changes to color on hover, use this css:

    .left-side-split,.right-side-split {
    	    filter: grayscale(1);
    }
    .left-side-split:hover,.right-side-split:hover {
    	    filter: grayscale(0);
    }

    please note the custom classes for the two cells, the classes are added to via the Enfold Theme Options > Layout Builder > Show element options for developers setting.
    Frontend results:
    2019-08-20-232734
    You can then add logos, text, and links to each cell.
    The tricky part will be to create a 45 degree edge between the two images, but there are many css tutorials that can help with this, such as this video: https://youtu.be/A11xEtSNDr8
    I hope this helps to get you started with this.

    Best regards,
    Mike

    in reply to: Update Theme #1129411

    Hey FotoStyle_ro,
    Sorry, with v4.4.1 you must update manually via ftp, this is due to a change in the Theme Forest API at that time.
    The easiest and safest way to do this is to download the newest version from Theme Forest and rename your current theme to “enfold-old” via ftp then upload the new “enfold” and check that your site is working correctly.
    Once you are happy you can delete the “enfold-old” via ftp, (not the WP theme page)
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    If you don’t feel comfortable with this we can assist if you include admin login and ftp access in the Private Content area.

    Best regards,
    Mike

    Hey kgalatz,
    Thank you for the screenshot and the link, but I can not recreate your error as shown in your screenshot, for me the header/menu is fixed and the slider/content scrolls up.
    Please see the screenshot in Private Content area.
    Is there something I need to change to see the error?

    Best regards,
    Mike

    in reply to: sticky header option adds padding below logo #1129404

    Hey jamesedwardcouncill,
    Thanks for the link, I didn’t find any padding on your logo or menu, but I did find that your height is 116px, where typically it’s 88px.
    Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    @media only screen and (min-width: 767px) { 
    .html_header_top.html_header_sticky.html_large #header_main .container,.avia-menu.av-main-nav-wrap.av_menu_icon_beside,.menu-item.menu-item-top-level,.menu-item.menu-item-top-level a {
    	height: 88px !important; 
        line-height: 88px !important; 
    }
    }

    Then clear your browser cache and check.
    Please see the screenshot in Private Content area of the expected results.

    Best regards,
    Mike

    Hey lisetyrrell,
    Can you please explain what is “wonky” about your frontpage, perhaps it is an issue with the version and another solution other than reinstalling the same version would help more.
    I see that you are using the Autoptimize plugin, this sometimes can cause issues when the theme and Autoptimize are both merging or minifying javascript, I assume you have tried disabling plugins as a test.
    Is it that you don’t see any Enfold version in your Theme Forest download area, or is it that you only see a older version in your download area?
    I ask because some users have reported that Theme Forest often shows the original version number bought in the download area, but when it’s downloaded it is the latest version, it seems that while the file gets updated the page doesn’t show the correct version number.
    To check the actual version number of the download, please extract the file to your computer and find the style.css file at:
    enfold/style.css
    2019-08-20-213308
    Then look on line 4 for the version number:
    2019-08-20-213538

    Best regards,
    Mike

    Hi,
    Thank you for sharing your solution, I’m certain others will find this helpful.
    We will close this now, as you asked. Thank you for using Enfold.

    Best regards,
    Mike

    in reply to: Change name in URL #1129150

    Hi,
    To add screenshots to this thread please use an image host such as https://postimages.org/ and then post the links.
    For your question about “Tags”, I took a look at both of your links and the first one has the word “Tags” in the post (screenshot 1) and the second link has the word “Tag” in the URL (screenshot 2)
    So I assume that you would like the word “Nøgleord” to replace both?

    For the first one, Try adding this code to the end of your functions.php file in Appearance > Editor:

    function custom_tag_script(){
      ?>
      <script>
    (function($){
      $(document).ready(function(){
      $('.blog-tags.minor-meta strong').each(function() {
        var text = $(this).text();
        $(this).text(text.replace('Tags', 'Nøgleord')); 
    });
    });
    })(jQuery);
    </script>
    <?php
    }
    add_action('wp_footer', 'custom_tag_script');

    Please see the screenshot 3 in Private Content area.

    For the second one, the word “Tag” can be changed at WordPress > Settings > Permalink Settings > Tag base
    2019-08-20-021623
    then the URL is changed:
    2019-08-20-021755

    Please let me know if I understood correctly.

    Best regards,
    Mike

    in reply to: No Parent Page but Menu Still Selected #1129130

    Hi,
    Thanks for the feedback, when you test the plugin try making the custom menu with full path url’s so from the privacy policy it will link back to your homepage.
    Please let us know how you make out.

    Best regards,
    Mike

    in reply to: Sometimes it shows a google map, sometimes it don't… #1129125

    Hi,
    Glad to hear that you found the solution and thanks for sharing.
    Since you don’t seem to have any errors from the old header.php right now, which typically has to do with the lightbox or a low PHP version, I would say that updating the header.php is not important for you. But please keep this in mind should you experience an odd error in the future, at that time you could test an updated header.php just to see if it helps.

    Best regards,
    Mike

    in reply to: Suddenly font displays in italics #1129121

    Hi,
    Thank you for explaining, so I examined the sub menu items and found that there was no css causing the italics and the browser listed the text as font style as “normal”
    If I changed the font in your advanced styles to another built-in font the error didn’t occur, after I cleared my cache.
    I downloaded the font zip from your media library and tested on my localhost, and the error occurred for me also.
    But I could not find a reason for this, I do note that the advanced styling doesn’t give the option to choose a font style for the “main menu”.
    I tried deleting the italic font files from the zip file and then imported it again and this time the error didn’t occur. I then tested adding the “em” tag and also tested using “font-style: italic;” css, both of which displayed italics.
    So it seems that the italic font files are not needed to display italic, but for some reason, the files are causing an error.

    Please give this a try, and let us know if it helps.

    Best regards,
    Mike

    in reply to: No Parent Page but Menu Still Selected #1129093

    Hi,
    The reason your menu is not “working” on this page is because all of your menu items are pointing to anchors that do not exist on this page.
    I see that your menu has been created for a “one page” site, which is your homepage. So when you created your menu you used the custom menu links option and you put hash tag links in the url, such as “#about”, which points to the anchors on the homepage, which is correct and works well. But now when you created this new page the menu has no anchors to point to so nothing happens when you click them.

    To change this and have different custom menus on different pages you can install the Menu Swapper plugin and create custom menus that can be assigned to any page that you wish.
    I have tested this to ensure that it works with the current version of Enfold. Please give this a try, I recommend watching the video on the plugin page to understand how to use it. Please let us know if you have any questions about setting it up for Enfold.

    Best regards,
    Mike

    Hi,

    @mhedhli
    , I have sent this request.
    Thank you for your patience for a reply.

    Best regards,
    Mike

    in reply to: Custom font for all articles not working #1128757

    Hi,
    Sorry for the late reply, for the first screenshot, I believe this css is in your child theme styles.css or in the Quick CSS of another language. Some language plugins create a theme panel for each language.
    For your second screenshot, the font size for the H3 is barred because the text is in italics “em” tag (font-size: 100%;), which is in an H3 tag (19px), in this case “em” wins, but the font size is still 19px.
    Your third screenshot is not working because the css in the first issue is overriding:
    2019-08-18-184221
    But as I took this screenshot I noticed a roge */ please see the arrow pointing to it, and please check your css carefully, if you have more of these it could block out huge chunks of css.

    Best regards,
    Mike

    in reply to: Sticky Header on Mobile / Smartphone #1128754

    Hi,
    Glad Jordan could help, thanks for using Enfold.

    Best regards,
    Mike

    in reply to: Making 5 columns into 2 columns on mobile? #1128752

    Hi,
    Sorry for the late reply, but glad you were able to sort it out, thanks for using Enfold.

    Best regards,
    Mike

    Hi,
    Thanks :)
    Glad we were able to help, Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Main Menu Links Advanced Styling not working #1128748

    Hi,
    Sorry for the late reply, and thanks for the image and login.
    I didn’t find the advanced styling that was in your screenshot, so I added it, and when I checked the front end I found this css overriding:

    #top #header #avia-menu > li:hover > a {
        background: #fff !important;
        border: 0 !important;
    }
    
    #top #header #avia-menu > li:hover > a span.avia-menu-text {
        color: #710e15 !important;
        border: 0 !important;
    }

    This was in your WordPress > Customize > Additional CSS so I committed out and cleared your site cache.
    But this didn’t allow your advanced styling or Quick CSS to work. I could not find any errors and don’t see any plugins that may cause this.
    But your WordPress > Customize > Additional CSS does seem to work with this:

    #top #header #avia-menu > li:hover > a {
        background: #710e15 !important;
    }
    
    #top #header #avia-menu > li:hover > a span.avia-menu-text {
        color: #fff !important;
    }

    Does your web server have a server level cache?
    I do notice your PHP version is 5.6.2, please ask your webhost to update to v7.2

    Best regards,
    Mike

    in reply to: Mailchimp API from several accounts / Languages #1128744

    Hey Urs E.,
    Sorry for the late reply, have you tried entering the API’s in the theme settings for each language? That is the German one in the German theme panel, and the English one in the English theme panel?
    Typically the Quick CSS field is separate in each language so I assume the whole theme panel is separate.

    Best regards,
    Mike

    in reply to: Product Not Showing up as a Coupon Addition #1128741

    Hi,
    lol, yes you know me too well :)
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Sometimes it shows a google map, sometimes it don't… #1128740

    Hi,
    Sorry for the late reply and thanks for the login and links.
    For the page that doesn’t have the map you are getting the “mediaelementplayer is not a function” error. I see that the page has a video and a Google Map iframe that is in “street view” so I changed your “Self hosted videos and audio features (WP-Mediaelement scripts)” setting so the “mediaelementplayer” would be a function, this has worked for this error in the past, but it didn’t on your site, it, in fact, caused the error on the working page, so I reverted the setting back and solved the error on the working page.
    On further investigation, I found that your child theme is using an old header.php, which is known to cause lightbox errors, but I don’t think you are using our lightbox, I see the FooBox plugin.
    I found a function on StackOverflow that may work, but your site says that the functions.php must be changed via sftp so I can’t add it, perhaps you can try. I did test it on my localhost and it caused no errors.

    So to summarize, please try:
    1: Try removing the Google “street view” map next to the video at the bottom of the page, perhaps a conflict?
    2: Disabling your plugins, perhaps one is causing a video conflict, the broken page is the only video I could find?
    3: Update your child theme header.php
    4: Try the function at the StackOverflow link above.

    Best regards,
    Mike

    in reply to: Google Maps API integration #1128735

    Hi,
    Sorry for the late reply, I took a look at your Google API screenshots in your media library, and they look correct when I compare to mine. I tested my API on your site and it worked correctly, I use “no restrictions” for testing.
    2019-08-18-151127
    Please try creating a new API key with no restriction at all:
    2019-08-18-151634
    and wait 1 hour, then add it into your theme settings, this should work. Then wait 24 hours before adding any restrictions to the key.

    Best regards,
    Mike

    in reply to: Why Does My Layer Sliders No longer work when importing #1128726

    Hi,
    Sorry for the late reply, at your link above (twice) the two sliders on your page are working for me. The first slider automatically switches and the one below with the chair works well.
    Did you already resolve this?

    Best regards,
    Mike

    in reply to: How to Realize Bullet Window Effect by Button element? #1128725

    Hi,
    Sorry for the late reply, I have not used this plugin before, but from your screenshots and the plugin documentation, it looks like you would use this as the url in the button: #popmake-3586
    If this doesn’t help, please include an admin login in the private content area so we can be of more assistance.

    Best regards,
    Mike

Viewing 30 posts - 20,221 through 20,250 (of 35,070 total)