Forum Replies Created
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AuthorPosts
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June 22, 2019 at 9:26 pm in reply to: User permission: Save and delete templates in Page Builder #1112632
Hey OverlapAT,
Unfortunately this option is not available. You can manually disable elements in the builder or only load the elements that were added in the page in the Performance panel and look for the “Disable Template Builder Elements” section. Unfortunately, you can’t set it for a specific user role.Best regards,
MikeJune 22, 2019 at 9:11 pm in reply to: How to change CSS in config-templatebuilder/avia-shortcodes #1112624Hi,
Please copy your /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/table (or any shortcode folder) to your child theme in a folder named “shortcodes” like this:
/wp-content/themes/enfold-child/shortcodes/table/
in this folder please include the modfied table.css
then add this code to the end of your child theme functions.php file in Appearance > Editor:function avia_include_shortcode_template($paths) { $template_url = get_stylesheet_directory(); array_unshift($paths, $template_url.'/shortcodes/'); return $paths; } add_filter('avia_load_shortcodes', 'avia_include_shortcode_template', 15, 1);Now your custom file will be loaded.
Best regards,
MikeHi,
Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:#top.home #main .main_color { border-color: transparent !important; }Best regards,
MikeHi,
Glad to hear you have solved this, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHey bortphotography,
Without examining your site I’m guessing that the “globe favicon” is in your root folder which is where most browsers look for the favicon by default, please try uploading your favicon to your root via ftp and clear your browser cache a couple of times.
If this doesn’t help then please link to your site so we can examine and tell us which browser you are using.Best regards,
MikeHi,
Thanks for the login, I took a look at your header widget and found that your widget area was named “Header Widget”, but the function is named “header” so I created a new widget area named the same and now the buttons show.
Please review and remove your widget area or rename and remove the one I created.
I also commented out your widget background color because it created a green stripe in the header and I was not sure what styling you wanted, but now that you can see the buttons you can adjust the css to suit.
Please let us know if there is anything more we can assist with.Best regards,
MikeHi,
Sorry for the late reply, I was able to login and check your site and view your screenshots and read the past posts.
In your first post you wrote that the “custom.css” was being overwritten, but when I check the file I don’t see any css rules added, I also don’t see any rules added to WordPress > Customize > Additional CSS and only two rules in your Quick CSS for both languages.
Typically with css issues like this, when custom css is added to theme files such as “custom.css” or “style.css” the performance css merged file needs to be updated by saving the theme settings again, but since you don’t have any added css in those files, this may not be the issue.
I would recommend disabling your cache plugin and the performance merging with the “Delete old CSS and JS files” checked.

I would try this for you but I’m not clear what css is being overwritten, your screenshots seem to show the menu sidebar breaking out of it’s container:

but I couldn’t see this error on your site.
second, it seems your RTL language the menu sidebar is also out of the container,
to correct the menu sidebar, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:.html_header_left #top.rtl #main { margin-left: 0px !important; margin-right: 200px !important; }Best regards,
MikeHi,
Thanks @Guenni007 :)Best regards,
MikeJune 22, 2019 at 5:33 pm in reply to: Issue with uploaded font disappearing when SSL certificate is applied. #1112593Hi,
Thanks @Guenni007 :)Best regards,
MikeHi,
Thanks for the login, have you tried disabling your plugins to rule out a conflict? Can we try temporarily?
Typically the JetPack plugin loses it’s settings when deactivating, and perhaps your WPML addons will too, so I wanted to confirm that this testing will be ok with you.
We also have a beta version with many fixes that help, but we will need ftp access to try, can you include ftp access in the Private Content area so we can be of more assistance?Best regards,
MikeHi,
I see that you have clicked the “Reset all option” unfortunately there is no restore option from there.
Are you able to restore your site from a server restore?
I’m not really sure what is going on, but perhaps we can try uploading a new beta version that has the latest fixes.
Please include FTP access in the Private Content area.Best regards,
MikeHi,
Please try this solution, basically you will add jQuery to your functions.php and add custom classes to the button and the container to show and hide.Best regards,
MikeHi,
I tested your page with Safari v12.03 (14606.4.5) and I found no issues
I then updated to v12.1.1 (14607.2.6.1.1) and again couldn’t reproduce the error.
I was hoping that the error would occur so we could isolate the issue to the Safari version, but perhaps Yigit will find something on his end and this test helps.Best regards,
MikeJune 22, 2019 at 7:10 am in reply to: Footer (own page) too high / Footer (eigene Seite) zu hoch #1112521Hey bullzeyemedia,
Sorry for the late reply, I took a look at your page, but the only difference I could see was the section with the text:
Project Management Institute (PMI): ….
but I don’t believe that is the extra section you referred to, or is it?Best regards,
MikeHi,
Sorry for the late reply, I have taken a look at your page and found some errors in your functions.php code, I corrected it to reflect the code above. So I see that you have two “toggle” images and 3 buttons, I made the top two open & close toggle 1 and the bottom one open & close toggle 2
I was able to have two different buttons on one page by using this functions.php:function avia_custom_accs(){ ?> <script> jQuery(document).ready(function(){ jQuery('.accsb a').click(function() { jQuery('#accs').slideToggle('fast'); }); jQuery('.accsb1 a').click(function() { jQuery('#accs1').slideToggle('fast'); }); }); </script> <?php } add_action('wp_footer', 'avia_custom_accs');I did this as an example for your page, if you don’t need this functionalty, then just remove:
jQuery('.accsb1 a').click(function() { jQuery('#accs1').slideToggle('fast'); });from the code.
I also removed the css, as I don’t believe it’s necessary.
Please clear your browser cache and check.Best regards,
MikeHi,
Sorry for the late reply, I have checked your site with Chrome, Firefox, & Edge, but I don’t see the image title on hover, but I do on the header image.
I see that you are using Enfold v4.5.5, please try updating the theme, you may need to update manually via ftp.
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors. Please note that you should rename the “enfold” folder in /wp-content/themes/ to “enfold-old” via FTP, then upload the new “enfold” folder, once you see the new “enfold” is working you can delete the “enfold-old” folder.
Otherwise if it doesn’t work, rename the new enfold folder to “enfold-new” and rename the “enfold-old” back to “enfold” and let us know.Best regards,
MikeHi,
Thanks for the login, I set the Classic Editor to be the default editor to ensure your issue was not related to the Block Editor, I also see that your PHP version is 7.3.6, please try lowering it to v7.1 to see if that helps, this is typically a one click operation in your webhost.Best regards,
MikeHi,
Glad to hear it’s now working, perhaps it was a caching issue.
Unless there is anything else we can assist with on this issue, shall we close this then?Best regards,
MikeJune 22, 2019 at 4:33 am in reply to: Issue with uploaded font disappearing when SSL certificate is applied. #1112471Hi,
Thanks for the screenshots, I see that you are using a stencil font that is in .woff format. I viewed your site with my Android and the font loaded fine. My research found that the .woff format is not recognized by Android natively, this means that typically if the user opens an email link or is redirected from an app or lands on the page from some ad redirects the built-in browser will be used to view the page, and the font won’t work. But if the user is using a mobile browser such as Chrome the font will work. I believe this is why it works for me.
Please check if this is your case, you can recognize the native browser by it’s lack of bookmarks and toolbar.Best regards,
MikeJune 21, 2019 at 1:50 pm in reply to: Issue with product alignment on WooCommerce Product Grid #1112328Hi,
@tech Thanks for the login to see the site, I would like to login to the backend but as this is not your thread, posting your login details will not be private here.
Please start a new thread with your login details in the Private Content area and post a link to that thread here so I can find it easier. Thank you.Best regards,
MikeHey zerodotnine,
You are getting the error:Access to XMLHttpRequest has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.Which means highlife.ie is not allowing your site, try asking them to allow your site.
Best regards,
MikeJune 21, 2019 at 4:33 am in reply to: Issue with uploaded font disappearing when SSL certificate is applied. #1112181Hey bauchope,
Thanks for the login, please explain an example for where the font is not working for mobile, a text phrase would be helpful.
I didn’t see a mismatched font on mobile right off.Best regards,
MikeHey kjwaggz,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
MikeHi,
Interesting, I couldn’t reproduce this, does the “normal space” also work for all browsers?Best regards,
MikeHi,
Thanks, I found your pdf and created a link for it, but I noticed that the link has a light gray color, so if you would like to have it darker or change the color totally, please adjust this css:.socket_color a { color: #000 !important; }Best regards,
MikeJune 21, 2019 at 3:03 am in reply to: How do I add that scroll down arrow button in my Advance Layerslider? #1112166Hi,
To remove the gap, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:#top.home #av_section_1 { display: none !important; }If you would like us to look deeper into the cause, please include admin login in the Private Content area so we can be of more assistance.
Best regards,
MikeHi,
1: the sliders seem to play automatically for me using Chrome on Windows, is it one slider causing the issue or all of them?
What browser & OS are you using?
2: thanks for the screenshot, but I’m not sure what you are trying to show or what the issue is, please explain.Best regards,
MikeHi,
Thank you for the links, I have checked the image overlay for each image and find that the title of each is bold.
Please see the screenshots in Private Content area.
I also found that your font doesn’t allow “bolder”, not all fonts do they have to be coded that way, so while they are showing as “bold” it is a small difference. Perhaps a different font will give you a bigger “bold”.
Another option is to “fake” the “bolder” with text-shadow css which will add 1px to the font.
Please try this css instead:.avia-image-container strong { color: #fff !important; text-shadow: 1px 0 0 currentColor; }If you try this Please clear your browser cache before checking.
Best regards,
MikeJune 20, 2019 at 1:23 pm in reply to: Issue with product alignment on WooCommerce Product Grid #1111935 -
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