Hi,

Thank you for using Enfold.

You may need to change the from address or setup a SMTP so that your mail server will not mark emails as spams.

More info here: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Ismael

Hi,

Thanks for the update.

Can you give us access to your file server? I would like to check the instagram script. Please post the FTP details in the private field.

Best regards,
Ismael

Hey sky19er,

Thank you for using Enfold.

I found a minor syntax error in the css codes. Please use this css code for now.

/* Tablet Portrait size to standard 960 (devices and browsers) */
@media only screen and (min-width: 768px) and (max-width: 989px) {
.responsive.av-no-preview #top .av-medium-columns-4 .av-masonry-entry{width:24.90%;}
.responsive.av-no-preview #top .av-medium-columns-3 .av-masonry-entry{width:33.3%;}
.responsive.av-no-preview #top .av-medium-columns-2 .av-masonry-entry{width:49.80%;}
.responsive.av-no-preview #top .av-medium-columns-1 .av-masonry-entry{width:100%;}
}

Best regards,
Ismael

Hi,

Did you enable the theme’s Performance > File Compression settings? Please disable it temporarily and then add the css code again. Or post the login details in the private field so that we can check the site.

Best regards,
Ismael

Hi!

Did you install a multi themes plugin? The page with the campaign form is using a default theme. I would like to disable the plugin so that I can check the issue, but the plugins panel is hidden.

Regards,
Ismael

Hi,

The header is already transparent but there’s nothing underneath it, so it’s displaying the default body background. Add this css code inside the css media query to move the main container upwards.

.responsive #top #main {
    margin-top: -80px;
}

Best regards,
Ismael

Hi,

Thank you for using Enfold.

You can implement one of the blockquote styles here:

// https://freefrontend.com/css-quote-styles/

Example:

@import url('https://fonts.googleapis.com/css?family=Special+Elite');

blockquote {
	font-weight: 100;
	font-size: 1rem;
	max-width: 600px;
	line-height: 1.4;
	position: relative;
	margin: 0;
  padding: .5rem;
  border: none;
}

blockquote:before,
blockquote:after {
	position: absolute;
	color: #f1efe6;
	font-size: 8rem;
	width: 4rem;
	height: 4rem;
}

blockquote:before {
	content: '“';
	left: -3rem;
	top: -2rem;
}

blockquote:after {
	content: '”';
	right: -3rem;
	bottom: 1rem;
}

cite {
	line-height: 3;
	text-align: left;
}

Best regards,
Ismael

Hi!

Thanks for the update.

1.) I can’t add any products to the cart even when they’re in stock. I always get an error that the product is out of stock.

2.) The brand’s logo link is invalid. There’s an extra slash before the product category name. Have you tried resetting the permalinks? How did you add those logo again? Please provide new login details in the private field.

Best regards,
Ismael

Hey Eleina_Shinn,

Thank you for using Enfold.

The version 4.4.1 is still using the old Envato API, which is now deprecated. You have to upgrade the theme manually via FTP for now. You’ll be able to do an automatic update again once you’re on version 4.5.

Best regards,
Ismael

Hi,

The header_meta container, where the “castellano” menu item resides, is lower in the stack order or is being covered by the header_main container, which is where the logo is. You may need to move the logo to the header_meta container and then increase it’s z-index property, so it’s higher than that of the header_main container or move the “castellano” menu item to the header_main or include it on the main menu.

Try this code and you’ll see the issue:

#header_meta {
    z-index: 30;
}

Best regards,
Ismael

Hi,

That is for the blog or single post pages. Did you modify the loop-search.php file to display the thumbnails? Please post the content of the modified file on pastebin.com.

Best regards,
Ismael

Hi,

Thank you for using Enfold.

Are you using WPML? You may need to use a conditional function to change the autoresponse message for each language.

switch (ICL_LANGUAGE_CODE) {
    case 'en':
        $form_args['autoresponder_subject'] = 'Thank you for your inquiry!';
        break;
    case 'es':
        $form_args['autoresponder_subject'] = '¡Gracias por su consulta!';
        break;
    case 'de':
        $form_args['autoresponder_subject'] = 'Vielen Dank für Ihre Anfrage!';
        break;
    default:
        $form_args['autoresponder_subject'] = 'Thanks!';
}

return $form_args;

Best regards,
Ismael

Hi,

The theme’s preloader script initiates a browser redirect when you click on a link. You can add the “no-transition” class attribute to that button or link if you want to exclude it from the preloader script.

Best regards,
Ismael

Hey KELmedia,

Thank you for using Enfold.

This is what I got when I ran the usability or mobile friendly test.

// https://imgur.com/a/VPKKx6N

Are you seeing any layout issues on mobile view? If there are none, you can just ignore those warnings because they’re probably false positives.

Best regards,
Ismael

Hi,

Unfortunately, you can’t add nested columns inside a tab section. The layout that you’re after is still possible though, but you have to extract the actual html code of the icon boxes and then put it inside a text or code block. Example here:

// https://marokko-adventures.de/wp-admin/post.php?post=1593&action=edit

This is the extracted html code of the icon boxes below the tab section.

// https://pastebin.com/bmFZFBfL

You can extract it directly from the browser inspector.

// https://www.lifewire.com/view-html-source-in-chrome-3466725

Best regards,
Ismael