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  • #1035488

    Hello Suopport,

    I used to have my categories displayed on mobile (tested on iphone 6 + samsung galaxy s6)
    please see this page in private content

    it looks like this is gone. How can we get it back?

    thank you for your assistance

    regards
    Dan Foster

    #1036123

    Hey Dan,

    Image 2018-11-21 at 16.02.00.png
    This is the code hiding it.

    Can you disable caching and minification for now?

    Best regards,
    Victoria

    #1036409

    Hello Victoria

    Thank you for your quick reply
    I have disabled Seo yost and minify plugins, but the problem still occurs

    Maybe I am missing something
    please below the list of my activated plugins

    Thank you for your help

    Dan

    ************************************************
    LIST OF PLUGINS ACTIVATED

    Plugins list
    Select All Plugin Description
    Select Contact Form 7
    Contact Form 7
    Settings | Deactivate | Edit
    Just another contact form plugin. Simple but flexible.

    Version 5.0.5 | By Takayuki Miyoshi | View details
    Updated!

    Select Duplicate Post
    Duplicate Post
    Settings | Deactivate | Edit
    Clone posts and pages.

    Version 3.2.2 | By Enrico Battocchi | View details | Documentation | Donate
    Select Easy Digital Downloads
    Easy Digital Downloads
    General Settings | Deactivate | Edit
    The easiest way to sell digital products with WordPress.

    Version 2.9.7 | By Easy Digital Downloads | View details | Extensions
    There is a new version of Easy Digital Downloads available. View version 2.9.8 details or update now.

    Select Easy Digital Downloads – PDF Invoices
    Easy Digital Downloads – PDF Invoices
    Deactivate | Edit
    Creates PDF Invoices for each purchase available to both admins and customers

    Version 2.2.5 | By Sunny Ratilal | View details
    There is a new version of Easy Digital Downloads – PDF Invoices available. View version 2.2.23 details. Automatic update is unavailable for this plugin. Enter valid license key for automatic updates.

    Select Easy Digital Downloads – Variable Defaults
    Easy Digital Downloads – Variable Defaults
    Deactivate | Edit
    Setup default variable prices for EDD

    Version 1.1.0 | By Daniel J Griffiths | View details
    Select EDD Sale Price
    EDD Sale Price
    Deactivate | Edit
    Put your digital products on sale.

    Version 1.0.4 | By Jeroen Sormani | View details
    Select Eggplant 301 Redirects
    Eggplant 301 Redirects
    Deactivate | Edit
    Create your own 301 redirects using this powerful plugin.

    Version 2.3.0 | By Shawn Wernig http://www.eggplantstudios.ca | View details
    Select mb.miniAudioPlayer
    mb.miniAudioPlayer
    Settings | Deactivate | Edit
    Transform your mp3 audio file link into a nice, small light player. ! IMPORTANT – if you customized the skin for the previous version you need to regenerate it from here.

    Version 1.8.10 | By Pupunzi (Matteo Bicocchi) | View details
    Select Pricing Table by Supsystic
    Pricing Table by Supsystic
    Settings | Deactivate | Edit | supsystic.com | | |
    Pricing Table generator by Supsystic allow you to create responsive pricing tables or comparison table without any programming skills

    Version 1.5.9 | By supsystic.com | View details
    There is a new version of Pricing Table by Supsystic available. View version 1.6.6 details or update now.

    Select Remove Query Strings From Static Resources
    Remove Query Strings From Static Resources
    Deactivate | Edit | Speed Up My Website
    Remove query strings from static resources like CSS & JS files to improve your scores in Pingdom, GTmetrix, PageSpeed and YSlow. Support and speed optimization available at Speed Up My Website.

    Version 1.4 | By Speed Up My Website, Your WP Expert | View details
    Select Simple Download Monitor
    Simple Download Monitor
    Settings | Deactivate | Edit
    Easily manage downloadable files and monitor downloads of your digital files from your WordPress site.

    Version 3.6.9 | By Tips and Tricks HQ, Ruhul Amin, Josh Lobe | View details
    Updated!

    Select Smush
    Smush
    Settings | Deactivate | Edit
    Reduce image file sizes, improve performance and boost your SEO using the free free WPMU DEV WordPress Smush API.

    Version 2.8.1 | By WPMU DEV | View details
    There is a new version of Smush available. View version 2.9.1 details or update now.

    Select Wordfence Security
    Wordfence Security
    Upgrade To Premium | Deactivate | Edit
    Wordfence Security – Anti-virus, Firewall and Malware Scan

    #1037458

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    #1037471

    Thank you Basilis

    for your quick reply

    here the link with a temporary login

    http://filmtv-tracks.com/wp-admin/?wtlwp_token=982dbf5feb59797d3ee9f11e6dacc108

    #1039175

    Hi,

    I loaded a category page and it does work and it loads content on mobile just fine.
    Not sure if I am missing the question although.

    Best regards,
    Basilis

    #1039252

    Hi Basilis

    Thank you for your answer unfortunately it still does not work.
    I checked again this morning on two modiles Iphone and samsung galaxy
    the categories are not showing on this page precisely http://filmtv-tracks.com/royalty-free-music/
    and also on every single category

    please see by yourself on a laptop, categories are displayed on left side
    on mobiles they still do not show when on this page (see the link in private content)

    and when loading any single category, on left side all categories are missing

    Hope i was clear enough :)

    see left side starting on top
    1-hot new tracks
    1-Hot new tracks 2
    etc….
    The login is the same it has been extended for 7 more days
    thank you for your help

    Dan

    #1041405

    Hello there
    I am still stuck with this issue.
    is there someone to help me out?

    on mobiles (iphone and samsung) categories are not displayed on this page

    this page works fine on laptop/desktop but not on mobiles

    thank you for your assistance
    Dan

    #1041434

    Hi,

    I opened the page on my iPhone again to test and all work as should…

    Best regards,
    Basilis

    #1041436

    Yes i know the page opens, but ARE YOU seeing the categories on the left side?
    Can you please send me a screen shot of your mobile that shows the categories dispalyed from this page

    Thank you Basilis

    #1041437

    Yes i know the page opens, but ARE YOU seeing the categories on the left side?
    Can you please send me a screen shot of your mobile that shows the categories dispalyed from this page?

    Thank you Basilis

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