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Viewing 30 posts - 24,841 through 24,870 (of 66,166 total)
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  • in reply to: Default Template Settings Missing from Event Calendar Pro #1030182

    Hi,

    I think you’re better off using the theme style because it’s actually created to integrate the design/layout of both the theme and the plugin and it also fixes initial layout issues that you might encounter on a native/default plugin style.

    Best regards,
    Ismael

    in reply to: Drop down menus and cart are transparent, recurring issue #1030179

    Hi,

    We didn’t disable the avia_modal_js script and it’s not missing, it will only be loaded when you’re on the advance layout builder. Do you have a site backup? We told you beforehand to create a backup or a restore point. You gave us the permission to sweep the database and change the files, so we did assuming that there is a restore point.

    The site already crashed even before we did the changes in your database and files.

    // https://kriesi.at/support/topic/need-immediate-help-please-enfold-conflicting-with-wp-admin-login-error-code/#post-988198

    Those functionalities may have been already broken after the first crash, when you restore the site from a backup.

    We asked you to create a backup and a restore point:

    // https://kriesi.at/support/topic/need-immediate-help-please-enfold-conflicting-with-wp-admin-login-error-code/page/2/#post-995941

    We also asked your permission before doing the sweep and adjust the files:

    // https://kriesi.at/support/topic/need-immediate-help-please-enfold-conflicting-with-wp-admin-login-error-code/page/2/#post-999543

    I’m afraid that you will have to hire someone else to restore the site to its previous state because we can only help you with minor fixes and changes here. Unfortunately, site recovery is beyond the scope of support. Please contact our partner, Codeable.

    // https://kriesi.at/contact/customization

    Best regards,
    Ismael

    Hi,

    but I do use the Autoptimize plugin.

    You may need to reminify the scripts and stylesheets after adding the css code. Please disable the plugin, add the css code and then enable it again.

    Best regards,
    Ismael

    in reply to: Sidebar below content desktop version #1030168

    Hi,

    Thanks for the update. The “mobile” parameter is set to “disabled”. Change it to “active”.

    Best regards,
    Ismael

    in reply to: Enfold contact form spam #1030167

    Hi,

    I’m not really sure how CF7 manages to get through but I don’t see any distinction between how the theme and the plugin is sending the email when I review the code. Both are using the default wp_mail function. Have you tried setting a SMTP or change the from the address? You can just use the plugin if you don’t want to go through those steps.

    Best regards,
    Ismael

    Hi,

    Thanks for the update.

    1.) It doesn’t look like that in a browser emulation. What is the actual model of your tablet? Have you tried setting the grid row’s Screen Options > Fullwidth Break Point to the second option?

    Best regards,
    Ismael

    in reply to: Transparent Header on Mobile doesn´t work on 4.5 #1030159

    Hi,

    Thanks for the update.

    You can use this css code to change the mobile/burger menu and search icon color:

    @media only screen and (max-width: 989px) {
    .html_mobile_menu_tablet .header_color div .av-hamburger-inner, .html_mobile_menu_tablet .header_color div .av-hamburger-inner::before, .html_mobile_menu_tablet .header_color div .av-hamburger-inner::after {
        background-color: #ffffff;
    }
    
    #top #wrap_all .av_header_transparency .main_menu ul:first-child > #menu-item-search > a {
        color: #ffffff;
    }
    }

    Best regards,
    Ismael

    Hi,

    Thanks for the update.

    You can add a unique Section ID to the masonry element and use it to adjust the maximum width of its container. (see private field)
    The masonry element on that page has a section id called “portfolio-section”. I’ve added this code on the Quick CSS field:

    #portfolio-section .av-masonry-container {
        max-width: 1600px;
        margin: 0 auto;
        float: none;
    }

    Or try to move the masonry element inside a color section.

    Best regards,
    Ismael

    in reply to: Contact form spam with privacy policy message = false #1030153

    Hi,

    Thanks for the update. You should try those plugins or implement a google recaptcha widget in the contact form for added security.

    // https://kriesi.at/support/topic/contact-form-attack/#post-1005828

    Snippet: https://pastebin.com/zZXQaLwP

    Best regards,
    Ismael

    in reply to: problem with tab #1030152

    Hi,

    Try to hide the section on window “load” or the “av-content-el-height-changed” event.

    window.addEventListener( 'load', function() {
       // code here
    }, false);
    

    or..

    $(window).on( 'load', function() {
       // code here
    });

    You can also add the script directly in the config-templatebuilder > avia-shortcodes > tab_section > tab_section.js file, right after the “set_min_width” function.

    Best regards,
    Ismael

    Hi,

    I would like to apologize for the late response. I managed to log in to the site but I’m not sure why the upload button is not working. I don’t see any errors in the console and the button doesn’t respond or anything. Please try this code in the wp-config.php file:

    define('CONCATENATE_SCRIPTS', false );
    

    You may need to contact the plugin author for additional help.

    Best regards,
    Ismael

    in reply to: PopUp #1030147

    Hi,

    You can set the image url as the link of the image element instead of using the page url.

    Best regards,
    Ismael

    Hi,

    You can request for that feature in the request page but I don’t think it will get that much attention at this moment because the developers are busy with the upcoming WP 5.0 update.

    // https://kriesi.at/support/enfold-feature-requests/

    Best regards,
    Ismael

    in reply to: After Update to 4.5: Highlights are oversized! #1030145

    Hi,

    Thanks for the update.

    You can also add this css code if you don’t want the image to overflow outside the image container.

    .av-hover-grow {
       overflow: hidden;
    }

    Best regards,
    Ismael

    Hi!

    Thanks for the info. This filter should remove that text:

    function avf_form_autorespondermessage_mod($message) {
    $message = str_replace('Your Message:', '', $message);
    return $message;
    }
    add_filter('avf_form_autorespondermessage', 'avf_form_autorespondermessage_mod', 10, 1);
    

    You can also replace it with another text by adjusting the second value of the “str_replace” function.

    Best regards,
    Ismael

    in reply to: Problem mobile Variante #1029806

    Hi,

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: Toolset and Enfold #1029805

    Hey Simon Howe,

    Thank you for using Enfold.

    The plugin should work properly with the theme but there are certain conflicts that we won’t be able to solve unless both parties (Enfold and Toolset) agrees on how and when the plugin or the theme is initialized.

    Related thread: https://kriesi.at/support/topic/custom-post-type-not-appearing-in-posts-dropdown-in-portfolio-grid-element/#post-762820

    That issue may not concern you if you’re not going to activate the custom post type selection for the builder elements.

    // add the custom post types to the builder elements
    add_theme_support('add_avia_builder_post_type_option');
    add_theme_support('avia_template_builder_custom_post_type_grid');
    

    Best regards,
    Ismael

    Hi,

    No, it’s not the only reason why your rank is changing. It’s cause by a lot of factors and the theme is just a minor part of that. You should consult with a SEO professional if you want to understand more how ranking works and how to improve it.

    Best regards,
    Ismael

    in reply to: Apartments booking form – Enfold contact form with tag? #1029800

    Hi,

    Where should it send the user? The “data-guestline-form” attribute is correctly applied to the form. Please contact the script author for additional help.

    Best regards,
    Ismael

    in reply to: How to change blog post like this theme #1029799

    Hi,

    1.) You should be able to change the blog layout in the Enfold > Blog Layout panel. Look for the blog style and the blog layout settings.

    2.) I can only see one breadcrumb in that page. Please provide a screenshot of the issue.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: Hide default image on article slider #1029796

    Hi,

    Which css did you use? Please open a new ticket and post the necessary details there. We’ll close this one now.

    Best regards,
    Ismael

    in reply to: Search error #1029793

    Hi,

    Still not working. Please contact your hosting provider and then open a new ticket here once the issue with the login has been resolved.

    Best regards,
    Ismael

    in reply to: masonry gallery item's title show error with wpml #1029792

    Hi,

    Thanks for the update. I’m not really sure what the problem is but you can use the following css codes to fix it temporarily.

    .gallery_en + div {
        display: none;
    }
    
    html[lang=ja] .gallery_en + div {
        display: block;
    }

    Best regards,
    Ismael

    Hi,

    Again, that snippet is for the single post pages. It’s not going to work on the search results page. Did you add any modifications the search page templates? The posts thumbnails should not be displayed on the search results page by default.

    Best regards,
    Ismael

    in reply to: tab section and load more #1029781

    Hi,

    I can reproduce on firefox but only the load more button gets cut off. This script should help resize the tab height when the load more button is clicked.

    add_action('wp_footer', 'ava_custom_script_tab_resize');
    function ava_custom_script_tab_resize(){
    	?>
    	<script type="text/javascript">
            (function() {
               $('.av-masonry-load-more').on('click', function() {
                setTimeout( function() {
                    $(window).trigger('av-content-el-height-changed');
                }, 1000);
               });
            })();
    	</script>
    	<?php
    }

    If it doesn’t work as expected, try this:

    add_action('wp_footer', 'ava_custom_script_tab_resize');
    function ava_custom_script_tab_resize(){
    	?>
    	<script type="text/javascript">
            (function() {
               $('body').on('av_resize_finished', function() {
                    $(window).trigger('av-content-el-height-changed');
               });
            })();
    	</script>
    	<?php
    }
    

    Best regards,
    Ismael

    in reply to: image link not working #1029777

    Hi!

    You can use bit.ly to shorten the url of the “coursereport” link/page, so it’s hidden until the actual page is loaded or fetched.

    // https://bitly.com/

    Regards,
    Ismael

    in reply to: Responsive issue with Layerslider #1029776

    Hi,

    I’m sorry for the late response. I can’t reproduce the issue on my end. Where are you testing it? Please provide a screenshot using imgur or dropbox.

    Best regards,
    Ismael

    in reply to: Masonry element and WP-Rocket LazyLoad #1029775

    Hi,


    @elskeletto1
    : Please create a new thread with the site url and login credentials. We’ll check it there.

    Best regards,
    Ismael

    in reply to: Cookies Consent Message in several languages #1029749

    Hi,

    Thanks for the info. I think this is working properly. I can’t send the form when the checkbox is not ticked or enabled.

    Best regards,
    Ismael

    in reply to: live preview #1029747

    Hey Emmanuel Alen,

    Thank you for contacting us. I’ll forward this thread to Kriesi. Please wait for his response.

    Best regards,
    Ismael

Viewing 30 posts - 24,841 through 24,870 (of 66,166 total)