Viewing 21 posts - 31 through 51 (of 51 total)
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  • #988784

    If you visit the site, this is what pops up…
    “Fatal error: Uncaught Error: Call to protected avia_superobject::__construct() from invalid context in /home2/rocksop1/public_html/wp-content/themes/enfold/framework/avia_framework.php:96 Stack trace: #0 /home2/rocksop1/public_html/wp-content/themes/enfold/functions.php(141): require_once() #1 /home2/rocksop1/public_html/wp-settings.php(426): include(‘/home2/rocksop1…’) #2 /home2/rocksop1/public_html/wp-config.php(88): require_once(‘/home2/rocksop1…’) #3 /home2/rocksop1/public_html/wp-load.php(37): require_once(‘/home2/rocksop1…’) #4 /home2/rocksop1/public_html/wp-blog-header.php(13): require_once(‘/home2/rocksop1…’) #5 /home2/rocksop1/public_html/index.php(17): require(‘/home2/rocksop1…’) #6 {main} thrown in /home2/rocksop1/public_html/wp-content/themes/enfold/framework/avia_framework.php on line 96”
    Can you please use the loin above? I am renewing this again. Been down for weeks.
    I had to enable a different theme for you to access

    #990197

    Hi,

    Sorry for the late response. I would like to check this but the login credentials above are not working. Please check it carefully.

    Best regards,
    Ismael

    #990291

    LOOK AT HISTORY-

    This is a very serious matter for me, here. Can you possibly use the same credentials that Yigit used? I know it takes a minimum of 24-72 hours for a response, but in the meantime my entire site is not as designed and ZERO PRODUCTS out of 20K that are no longer visible to my customers.

    #990294

    It’s like this is a way to buy time. 3 different people chiming in and asking me for new logins is costing me time and money. SERious matter for me.

    #990852

    Hello? Someone? Please help me

    #991053

    Hi RockSolidGear,

    Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    I see you’re not using Enfold anymore.

    Which version of php are you running?

    Best regards,
    Victoria

    #991682

    Hey Victoria,
    Please notice that all the info is previously provided about why I am not using Enfold. You’d have to read the thread entirely for login and for the reason in which Enfold will not work. I am paying for this product and I’ve been without my site for a month and I keep getting the same questions from here without any resolution. Please, try to follow through with me so I can get out of here and back into my site that has been entirely erased.

    #992190

    Hi,

    We would like to apologize for the troubles and for the late response.

    I’ve tried every login details in this thread but none of them worked. Please provide another login details in the private field so that we see what’s going on with the site. We can’t help without access to the dashboard. Make sure that both WP and FTP login details are included.

    Best regards,
    Ismael

    #992625

    If you cannot access with these credentials then I need for you to tell me the best way to create you a login that gives you the access you need.
    Thanks for the help.

    #993098

    Hi,

    Thanks for the update.

    The following login credentials (see private field) are invalid. Please check it carefully.

    Best regards,
    Ismael

    #993335

    I asked you to give me direction on how to give you access.

    #993800

    Hi,

    Thanks for the update.

    I got the following error when I activated the theme and it looks like the theme files are incomplete. Please upgrade from version 4.4 to version 4.4.1.

    
    Fatal error: Uncaught Error: Call to protected avia_superobject::__construct() from invalid context in /home2/rocksop1/public_html/wp-content/themes/enfold/framework/avia_framework.php:96 Stack trace: #0 /home2/rocksop1/public_html/wp-content/themes/enfold/functions.php(141): require_once() #1 /home2/rocksop1/public_html/wp-settings.php(426): include('/home2/rocksop1...') #2 /home2/rocksop1/public_html/wp-config.php(52): require_once('/home2/rocksop1...') #3 /home2/rocksop1/public_html/wp-load.php(37): require_once('/home2/rocksop1...') #4 /home2/rocksop1/public_html/wp-admin/admin.php(31): require_once('/home2/rocksop1...') #5 /home2/rocksop1/public_html/wp-admin/themes.php(10): require_once('/home2/rocksop1...') #6 {main} thrown in /home2/rocksop1/public_html/wp-content/themes/enfold/framework/avia_framework.php on line 96
    

    I tried to access the file server but the FTP details are invalid.

    Best regards,
    Ismael

    #994509

    Hey Ismael,
    Please try to remember, that the WP admin side becomes unavailable when Enfold is enabled… We have been over this. Here again, are some more details that you are looking for. Look below. Bluehost has confirmed that this login works. If you have any further issues it’s on your end.
    I need this fixed. Over a month now…

    #994672

    Hi,

    Thanks for the update.

    I think the issue has got to do with the PHP version. Please upgrade PHP from 7.0 to 7.1.7 and then restart the server.
    I am currently debugging the issue but then the login token expired. Please create login token with a longer expiry.

    We are very sorry for the inconvenience.

    Best regards,
    Ismael

    #995589

    Ismael,
    Your WP credentials are good for a month. You also have unlimited quota for FTP. I do not know how to restart a server. Please check to make sure the PHP setting is now correct.

    #995937

    Hi,

    Thanks for the update.

    The frontend is loading properly but the dashboard is still not accessible, so we’re back to square one. I get a 504 – GATEWAY TIMEOUT and “Out of memory” error so I tried to set the memory limit to 1024M but it starts to run out of memory after 667MB. I also disabled specific cron jobs run by the theme and the woocommerce plugin but it doesn’t seem to be helping. Please ask your hosting provider if you’re allowed to exceed that limit (667MB). And ask them to upgrade PHP from version 5.6 to 7.1.7. Is the site on a shared hosting?

    NOTE: I’m still looking at the site. I’ll leave an update later.

    Best regards,
    Ismael

    #995941

    Hi,

    I’ve installed the WP Sweep plugin and the number of unused entries in the database are quite huge. For example, there are “168,847” duplicated post meta and “15,794” unused terms. I would like to sweep or remove it all including the transients but I need to make sure that your hosting provider has a database backup or a site restore point in case something goes missing after the sweep. We’ll also do a database repair afterwards. (see private field)

    Best regards,
    Ismael

    #996192

    I have to get help with these questions but it appears my site is completely generic. I certainly hope there is some backup somewhere of the entire database. Remember I have a full ecommerce package with over 20K products, and that means hundreds of thousands of images. I’ll respond after speaking with Bluehost.

    #996547

    Hi,

    Thanks for the update.

    The number of images doesn’t matter because not all of them gets loaded when someone opens a page. What we need to look out for is the database because there are 20K product entries and probably thousand of related meta entries that have to be queried when someone visits a page with products. This is probably where the server chokes because it doesn’t have the necessary specs to handle the requests. And as we have reported, there are more than 180,000 unused/duplicated post meta entries and it makes the database requests longer or heavier.

    We’ll wait for you reply.

    Best regards,
    Ismael

    #996919

    Yes, it is shared hosting server but I do have a dedicated IP.
    The highest version they have of PHP 7.0 and they did update to that.
    I’m finding out the oldest backup I have is one month old… Which is two weeks after this problem began…
    This really stinks…

    #996945

    Hi,

    There are a lot issues reported regarding PHP 7.0 in the past, so we don’t recommend it. It’ll be better if you can upgrade to 7.1 or later versions.
    The theme is currently deactivated but the Query Monitor plugin reports a timeout or connection error from the MySQL server during query, suggesting that this is actually an issue with your database.

    SELECT COUNT(meta_id) AS count
    FROM wp_databasename _postmeta
    GROUP BY post_id, meta_key, meta_value
    HAVING count > 1
    

    That particular query from the WP Sweep plugin counts the number of post meta entries in the database and timed out after 16 secs. It fails to count 1,496,748 post meta entries in your database. Please ask your hosting provider if they can increase the database connection timeout or just consult them if you’re current hosting plan can handle the amount of database requests.

    We need your permission to do the database sweep and repair. We’ll proceed after.

    Best regards,
    Ismael

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