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Viewing 30 posts - 22,201 through 22,230 (of 66,075 total)
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  • in reply to: Layer Slider Small on Mobile #1093998

    Hi,

    Yes, maybe it’s not working because of the video source. We haven’t seen anyone use that media provider before. Try to use youtube or vimeo instead of mediazilla.

    Best regards,
    Ismael

    Hi,

    Thanks for the update.

    We’re not really sure why would that happen. Have you tried to manually set the width of that container to 100% or full width? You can also hide the element using the Screen Options and display another.

    Best regards,
    Ismael

    in reply to: Lay out issue #1093961

    Hi,

    Thank you for using Enfold.

    Use this css code to display the booking fields on a single column for smaller devices.

    @media only screen and (max-width: 767px) {
    #booking_search_form .well {
        background: #f8f8f8;
        display: flex;
        flex-direction: column;
    }
    }

    Screenshot: https://imgur.com/a/c1zG2Sy

    Best regards,
    Ismael

    in reply to: Anchor Links Not Scrolling to Tab Section Tabs #1093952

    Hi,

    Glad it worked. And thank you for the follow up. Please don’t hesitate to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Google Analytics IP anonymization #1093949

    Hi,

    Thanks for the update.

    Where can we see the issue? Please post the site url along with its login credentials in the private field.

    Best regards,
    Ismael

    in reply to: how to remove the Burger Mobile menu option? #1093947

    Hi,

    Thanks for the update.

    The password is incorrect. Please check the login details carefully. Try to set the posts’ Layout > Featured Image settings to the second option in order to hide the main image.

    Best regards,
    Ismael

    in reply to: Slideshow (full width) > Dalay for Text Animation #1093940

    Hi,

    Thanks for the update.

    We created a new keyframe animation and modified the css code a bit.

    @-webkit-keyframes caption-top-mod {
      0%   { -webkit-transform:translate(0,-20px); opacity: 0;  }
      100% { -webkit-transform:translate(0,0); opacity: 1; }
    }
    @keyframes caption-top-mod {
      0%   { transform:translate(0,-20px); opacity: 0;  }
      100% { transform:translate(0,0); opacity: 1; }
    }
    
    .av_slideshow_full.avia-fade-slider .avia-caption-title {
    opacity: 0;
    }
    
    .avia_transform .av_slideshow_full.avia-fade-slider .active-slide .avia-caption-title {
       -webkit-animation: caption-top-mod 2s linear 4s;
       animation: caption-top-mod 2s linear 4s;
       animation-fill-mode: forwards;
    }

    Please remove the browser cache prior to checking the page.

    Best regards,
    Ismael

    in reply to: Blog page not showing full text #1093856

    Hi,

    Thanks for the update.

    Yes, we recommend switching all posts to the default editor. It gives you the additional convenience of not having to add the excerpt manually for the blog overview page. It can be enabled from the Enfold > Theme Options > “Select Your Editor” settings.

    Best regards,
    Ismael

    Hi,

    Thanks for the update.

    Your reply didn’t answer my question or fix the issue.

    You wanted someone to login to your site and manually fix the issue. We did modify the said file and fixed the issue, so I’m not really sure what you mean by that. We do like to apologize that we missed including the file in the latest patch. That was unintentional as previously mentioned.

    Once these were disabled my site returned to normal.

    The file modification fixed the issue on your site the last time we checked, so you probably visited a cached version of the page.

    (apparently due to the large number of issues).

    Are there any other issues in the site? Please let us know so that we can help you fix them.

    Best regards,
    Ismael

    in reply to: Blurry Images on Shop page #1093851

    Hi,

    Thanks for the update.

    Have you tried to adjust the size of the product thumbnails from the Appearance > Customize > Woocommerce > Product Images panel? You have to regenerate the product images after the adjustment.

    // https://wordpress.org/plugins/regenerate-thumbnails/

    Please let us know once the site is live or moved to a staging domain so that we can inspect the product images.

    Best regards,
    Ismael

    in reply to: modify featured image in blog post #1093848

    Hi,

    Thanks for the update.

    1.) Set the Enfold > Blog Layout > Blog Layout to “Single author, big preview” or “Multi author” to adjust the width of the featured image.

    OR

    2.) Follow the previous suggestion above to hide the featured image or use this css code.

    .single-post .single-small.with-slider .small-preview {
        display: none !important; 
    }

    Best regards,
    Ismael

    • This reply was modified 6 years, 2 months ago by Ismael.

    Hi,

    Thanks for the update.

    1.) Did you set the header as a fixed container? You need to adjust the top padding of the main container in order to move it under the header. Add this css code inside the previous css media query.

    .responsive #top #main {
        padding-top: 169px !important;
        margin: 0;
    }

    2.) Unfortunately, that type of footer is not possible by default. You can try to recreate it by setting a 3 column footer and adjusting the width of the first column. Or try to use css flex to re-align the columns. Unfortunately, that will require modification that is beyond the scope of support. Please a hire a freelance developer or contact our partner, Codeable.

    3.) The following css code sets the font-weight of the phone number and the menu items to bold.

    .phone-info {
        float: left;
        font-weight: bold;
        line-height: 20px;
        font-size: 11px;
        padding: 5px 0;
    }
    
    #top #header .av-main-nav > li > a {
        color: #000000;
        background-color: #fcfcfc;
        border-color: #f2f2f2;
        font-size: 18px;
        font-weight: bold;
    }

    Did you add that?

    Best regards,
    Ismael

    in reply to: Help: Event Countdown completely missing! #1093829

    Hi,

    Thanks for the update.

    What is the current version of the theme? We couldn’t check it because the theme options and the themes panel are not accessible, and the theme debug info is disabled. Please make sure that the site is running on version 4.5.6.

    Best regards,
    Ismael

    in reply to: Blog Page Issues #1093827

    Hi,

    Thanks for the update.

    Could you test it again on your end? We reset the Settings > Reading options back to default. As you can see in the following screenshot, the text editor is working properly.

    // https://imgur.com/a/O8biche

    Please don’t forget to purge the cache or remove the browser history.


    @andreamangialardo
    : Please open a new ticket or thread and provide the site url in the private field.

    Best regards,
    Ismael

    Hi,

    Thanks for the update.

    We just found out that the fix for the compression was not merged or included in the latest patch. It was unintentional of course. Please update the asset-manager.php file as described in this thread.

    // https://kriesi.at/support/topic/again-one-problem-with-merged-css/#post-1082689

    We would like to apologize for the inconvenience.

    Best regards,
    Ismael

    in reply to: Fatal error: Uncaught Error: Call to undefined function #1093815

    Hi,

    Thanks for the update.

    It seems to be an issue with the bbPress plugin. Please go to the wp-content directory and rename the “plugins” folder to deactivate the plugins temporarily. Or download the latest version of the bbPress plugin and override the current plugin folder.

    Best regards,
    Ismael

    in reply to: Website broke when upgrading to WordPress 5.1.1 #1093810

    Hi,

    Thanks for the update.

    The site is loading properly on our end. It’s currently on version 4.5.6. Did you try to upgrade the actual site to that version? Please post the FTP details for the staging site so that we can activate the debug mode.

    Best regards,
    Ismael

    in reply to: Avia Builder Masonry Grid and others not working. #1093809

    Hi,

    Thanks for the update.

    Are you using the masonry element in a product item? The “avia_wc_clear_catalog_ordering_args_filters” function should NOT be executed when WooCoomerce is not active or installed, so we are not really sure why it’s throwing that error.

    Best regards,
    Ismael

    in reply to: Leaflet Maps Marker #1093806

    Hi,

    The admin-ajax.php file is not loading properly because there’s an internal server error while the plugin is active. Is it working on a default theme? Please contact the plugin authors for additional help and enable the debug mode so that we can see more info about the issue.

    // https://codex.wordpress.org/Debugging_in_WordPress

    What’s wrong with the default map element from Google?

    Best regards,
    Ismael

    in reply to: Portfolio entry only loads with URL …/?preview=true #1093802

    Hi,

    Thanks for the update.

    Yes, that’s a known issue with the builder in general. You have to use the entity number of the character or symbol.

    // https://www.freeformatter.com/html-entities.html

    We don’t recommend it though because once the page is updated, the entity numbers will be converted to the actual characters. Then it will break again after another page update.

    Unfortunately, we haven’t found a conclusive fix for this issue, yet.

    Best regards,
    Ismael

    in reply to: Top bar – Menu – header merged with main content #1093797

    Hi,

    Great! Glad it’s fixed. Please don’t hesitate to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Image shows up twice in post when viewed on iPhone. #1093634

    Hi,

    Thanks for the update.

    That option has been moved in the posts’ Layout panel. Look for the “Featured Image” settings right below the “Header visibility and transparency” settings

    Best regards,
    Ismael

    in reply to: is it possible to load reCAPTCHA v3 only on needed Pages #1093632

    Hi Guenter!

    Thank you for using Enfold.

    This should be possible. Please try to edit the framework > php > class-grecaptcha.php file. Replace the “is_recaptcha_active” function with the following code.

      public function is_recaptcha_active() {
                global $post;
      
                $regex = "!\[av_contact!";
                preg_match( $regex, $post->post_content, $matches );
                
                $api_vn = $this->api_vn;
    
                if( $api_vn == '' || ! isset( $matches[0] ) ) {
                    return false;
                }
    
                $secret_key = $this->get_secret_key();
                $public_key = $this->get_public_key();
    
                return $public_key && $secret_key;
            }
    

    Best regards,
    Ismael

    in reply to: where to find Enfold version 4.5.3? #1093629

    Hi,

    Unfortunately, we can’t send you the old version of the theme. What are the errors in the latest version? Maybe we can help you out. The latest version 4.5.6 is available on Themeforest.

    Best regards,
    Ismael

    Hey Bannix,

    Thank you for using Enfold.

    What is the screen resolution of your monitor? We checked the site using Chrome Windows 8 on a 1920x1080px screen, but we could not reproduce the issue. The initial width and left position values stay the same after scrolling.

    
    <div class="av-horizontal-gallery-slider" style="min-width: 17942px; left: -8574.06px;">
    

    Best regards,
    Ismael

    in reply to: Learn More Button – Privacy And Cookies #1093627

    Hey markransome,

    Thank you for using Enfold.

    Add this script in the functions.php file to apply the target attribute to the consent buttons.

    
    add_action('wp_footer', 'ava_consent_button_target', 9999);
    function ava_consent_button_target() {
        ?>
        <script>
        (function($) {
            $('.avia-cookie-consent-button').attr('target', '_blank');
        })(jQuery);
        </script>
        <?php
    }
    

    Best regards,
    Ismael

    in reply to: Blog page not showing full text #1093533

    Hi!

    Thanks for the update.

    I am not sure what your point is here. Are you saying that prior to Guttenberg, the Advanced Layout Editor didn’t publish the full text anyway, so if people wanted the full text they had to use the default / classic editor anyway?

    Yes, that’s correct. The advance layout builder requires a special template to render the shortcode or elements. That template is not included inside the template used to display the blog overview page.

    Is your point there that you are saying that this is the same problem whether people use the Advanced Layout Editor or the Guttenberg Block Editor?

    Again, that’s correct. I wouldn’t say it’s a problem though as explained previously.

    Also, when we add the excerpt manually, do you mean type in plan text in the “Excerpt” section in the sidebar when editing the post, or do you mean something else?

    Yes, that’s how you add excerpts for posts created with the advance layout builder.

    1. What is this “magic wand” thing mentioned above to turn an advanced layout post into a default layout post, and how do I use it?

    That wand or shortcode generator is available on the default editor’s Visual mode. It’s right beside the “Permanent Line Break” icon at the very end of the Visual toolbar. As the name would suggest, you can use that to insert shortcodes or builder elements in the default editor.

    2. What do your other users tend to do – do they stick with classic mode for Posts, or do they use the Advanced Layout Builder and write excerpts for each Post?

    We usually have to explain this to a lot of users. Just like you, some of them expected the content added via the advance layout builder to display automatically in the blog overview page. We are not really sure if they stick with the advance layout builder and add the excerpt manually after, but we do recommend using the default editor because ALB seems to be an overkill for a simple post unless you’re planning to add full width elements (e.g color section, full width slider, grid row etc) in the page, which is not available in the default editor or the shortcode wand..

    Regards,
    Ismael

    Hi,

    Thanks for the update.

    Turn on the custom css class attribute field so that you can specify a different class selector for each image element.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#turn-on-custom-css-class-field-for-all-alb-elements

    Best regards,
    Ismael

    in reply to: Overlapping columns with text and images #1093526

    Hey williamslyd,

    Thank you for using Enfold.

    Increase the z-index of the column that is supposed to overlap the other. You can use this css code.

    .overlapping-columns-left {
        z-index: 200;
    }

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#turn-on-custom-css-class-field-for-all-alb-elements

    Best regards,
    Ismael

    in reply to: Layer Slider Small on Mobile #1093523

    Hi,

    Thanks for the update.

    Did you set the video layer as the slider background? Just look for the “Use this video as slide background” option in the layer’s Content panel.

    Best regards,
    Ismael

Viewing 30 posts - 22,201 through 22,230 (of 66,075 total)