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Hi,
Yes, maybe it’s not working because of the video source. We haven’t seen anyone use that media provider before. Try to use youtube or vimeo instead of mediazilla.
Best regards,
IsmaelApril 24, 2019 at 1:40 pm in reply to: First horizontal gallery Initial Active Image moves after scrolling vertically #1093965Hi,
Thanks for the update.
We’re not really sure why would that happen. Have you tried to manually set the width of that container to 100% or full width? You can also hide the element using the Screen Options and display another.
Best regards,
IsmaelHi,
Thank you for using Enfold.
Use this css code to display the booking fields on a single column for smaller devices.
@media only screen and (max-width: 767px) { #booking_search_form .well { background: #f8f8f8; display: flex; flex-direction: column; } }
Screenshot: https://imgur.com/a/c1zG2Sy
Best regards,
IsmaelHi,
Glad it worked. And thank you for the follow up. Please don’t hesitate to open a new thread if you need anything else.
Have a nice day.
Best regards,
IsmaelHi,
Thanks for the update.
Where can we see the issue? Please post the site url along with its login credentials in the private field.
Best regards,
IsmaelHi,
Thanks for the update.
The password is incorrect. Please check the login details carefully. Try to set the posts’ Layout > Featured Image settings to the second option in order to hide the main image.
Best regards,
IsmaelHi,
Thanks for the update.
We created a new keyframe animation and modified the css code a bit.
@-webkit-keyframes caption-top-mod { 0% { -webkit-transform:translate(0,-20px); opacity: 0; } 100% { -webkit-transform:translate(0,0); opacity: 1; } } @keyframes caption-top-mod { 0% { transform:translate(0,-20px); opacity: 0; } 100% { transform:translate(0,0); opacity: 1; } } .av_slideshow_full.avia-fade-slider .avia-caption-title { opacity: 0; } .avia_transform .av_slideshow_full.avia-fade-slider .active-slide .avia-caption-title { -webkit-animation: caption-top-mod 2s linear 4s; animation: caption-top-mod 2s linear 4s; animation-fill-mode: forwards; }
Please remove the browser cache prior to checking the page.
Best regards,
IsmaelHi,
Thanks for the update.
Yes, we recommend switching all posts to the default editor. It gives you the additional convenience of not having to add the excerpt manually for the blog overview page. It can be enabled from the Enfold > Theme Options > “Select Your Editor” settings.
Best regards,
IsmaelApril 24, 2019 at 6:01 am in reply to: Enfold – Last Two Updates F'd Up My Website – Tired of Bad Updates! #1093852Hi,
Thanks for the update.
Your reply didn’t answer my question or fix the issue.
You wanted someone to login to your site and manually fix the issue. We did modify the said file and fixed the issue, so I’m not really sure what you mean by that. We do like to apologize that we missed including the file in the latest patch. That was unintentional as previously mentioned.
Once these were disabled my site returned to normal.
The file modification fixed the issue on your site the last time we checked, so you probably visited a cached version of the page.
(apparently due to the large number of issues).
Are there any other issues in the site? Please let us know so that we can help you fix them.
Best regards,
IsmaelHi,
Thanks for the update.
Have you tried to adjust the size of the product thumbnails from the Appearance > Customize > Woocommerce > Product Images panel? You have to regenerate the product images after the adjustment.
// https://wordpress.org/plugins/regenerate-thumbnails/
Please let us know once the site is live or moved to a staging domain so that we can inspect the product images.
Best regards,
IsmaelHi,
Thanks for the update.
1.) Set the Enfold > Blog Layout > Blog Layout to “Single author, big preview” or “Multi author” to adjust the width of the featured image.
OR
2.) Follow the previous suggestion above to hide the featured image or use this css code.
.single-post .single-small.with-slider .small-preview { display: none !important; }
Best regards,
Ismael-
This reply was modified 6 years, 2 months ago by
Ismael.
April 24, 2019 at 5:43 am in reply to: How to put Logo on top menu bar with phone number next to it #1093845Hi,
Thanks for the update.
1.) Did you set the header as a fixed container? You need to adjust the top padding of the main container in order to move it under the header. Add this css code inside the previous css media query.
.responsive #top #main { padding-top: 169px !important; margin: 0; }
2.) Unfortunately, that type of footer is not possible by default. You can try to recreate it by setting a 3 column footer and adjusting the width of the first column. Or try to use css flex to re-align the columns. Unfortunately, that will require modification that is beyond the scope of support. Please a hire a freelance developer or contact our partner, Codeable.
3.) The following css code sets the font-weight of the phone number and the menu items to bold.
.phone-info { float: left; font-weight: bold; line-height: 20px; font-size: 11px; padding: 5px 0; } #top #header .av-main-nav > li > a { color: #000000; background-color: #fcfcfc; border-color: #f2f2f2; font-size: 18px; font-weight: bold; }
Did you add that?
Best regards,
IsmaelHi,
Thanks for the update.
What is the current version of the theme? We couldn’t check it because the theme options and the themes panel are not accessible, and the theme debug info is disabled. Please make sure that the site is running on version 4.5.6.
Best regards,
IsmaelHi,
Thanks for the update.
Could you test it again on your end? We reset the Settings > Reading options back to default. As you can see in the following screenshot, the text editor is working properly.
// https://imgur.com/a/O8biche
Please don’t forget to purge the cache or remove the browser history.
@andreamangialardo: Please open a new ticket or thread and provide the site url in the private field.Best regards,
IsmaelApril 24, 2019 at 4:24 am in reply to: General Styling: Background images not working because of wrong path #1093818Hi,
Thanks for the update.
We just found out that the fix for the compression was not merged or included in the latest patch. It was unintentional of course. Please update the asset-manager.php file as described in this thread.
// https://kriesi.at/support/topic/again-one-problem-with-merged-css/#post-1082689
We would like to apologize for the inconvenience.
Best regards,
IsmaelApril 24, 2019 at 4:06 am in reply to: Fatal error: Uncaught Error: Call to undefined function #1093815Hi,
Thanks for the update.
It seems to be an issue with the bbPress plugin. Please go to the wp-content directory and rename the “plugins” folder to deactivate the plugins temporarily. Or download the latest version of the bbPress plugin and override the current plugin folder.
Best regards,
IsmaelHi,
Thanks for the update.
The site is loading properly on our end. It’s currently on version 4.5.6. Did you try to upgrade the actual site to that version? Please post the FTP details for the staging site so that we can activate the debug mode.
Best regards,
IsmaelHi,
Thanks for the update.
Are you using the masonry element in a product item? The “avia_wc_clear_catalog_ordering_args_filters” function should NOT be executed when WooCoomerce is not active or installed, so we are not really sure why it’s throwing that error.
Best regards,
IsmaelHi,
The admin-ajax.php file is not loading properly because there’s an internal server error while the plugin is active. Is it working on a default theme? Please contact the plugin authors for additional help and enable the debug mode so that we can see more info about the issue.
// https://codex.wordpress.org/Debugging_in_WordPress
What’s wrong with the default map element from Google?
Best regards,
IsmaelHi,
Thanks for the update.
Yes, that’s a known issue with the builder in general. You have to use the entity number of the character or symbol.
// https://www.freeformatter.com/html-entities.html
We don’t recommend it though because once the page is updated, the entity numbers will be converted to the actual characters. Then it will break again after another page update.
Unfortunately, we haven’t found a conclusive fix for this issue, yet.
Best regards,
IsmaelHi,
Great! Glad it’s fixed. Please don’t hesitate to open a new thread if you need anything else.
Have a nice day.
Best regards,
IsmaelApril 23, 2019 at 12:28 pm in reply to: Image shows up twice in post when viewed on iPhone. #1093634Hi,
Thanks for the update.
That option has been moved in the posts’ Layout panel. Look for the “Featured Image” settings right below the “Header visibility and transparency” settings
Best regards,
IsmaelApril 23, 2019 at 12:25 pm in reply to: is it possible to load reCAPTCHA v3 only on needed Pages #1093632Hi Guenter!
Thank you for using Enfold.
This should be possible. Please try to edit the framework > php > class-grecaptcha.php file. Replace the “is_recaptcha_active” function with the following code.
public function is_recaptcha_active() { global $post; $regex = "!\[av_contact!"; preg_match( $regex, $post->post_content, $matches ); $api_vn = $this->api_vn; if( $api_vn == '' || ! isset( $matches[0] ) ) { return false; } $secret_key = $this->get_secret_key(); $public_key = $this->get_public_key(); return $public_key && $secret_key; }
Best regards,
IsmaelHi,
Unfortunately, we can’t send you the old version of the theme. What are the errors in the latest version? Maybe we can help you out. The latest version 4.5.6 is available on Themeforest.
Best regards,
IsmaelApril 23, 2019 at 12:02 pm in reply to: First horizontal gallery Initial Active Image moves after scrolling vertically #1093628Hey Bannix,
Thank you for using Enfold.
What is the screen resolution of your monitor? We checked the site using Chrome Windows 8 on a 1920x1080px screen, but we could not reproduce the issue. The initial width and left position values stay the same after scrolling.
<div class="av-horizontal-gallery-slider" style="min-width: 17942px; left: -8574.06px;">
Best regards,
IsmaelHey markransome,
Thank you for using Enfold.
Add this script in the functions.php file to apply the target attribute to the consent buttons.
add_action('wp_footer', 'ava_consent_button_target', 9999); function ava_consent_button_target() { ?> <script> (function($) { $('.avia-cookie-consent-button').attr('target', '_blank'); })(jQuery); </script> <?php }
Best regards,
IsmaelHi!
Thanks for the update.
I am not sure what your point is here. Are you saying that prior to Guttenberg, the Advanced Layout Editor didn’t publish the full text anyway, so if people wanted the full text they had to use the default / classic editor anyway?
Yes, that’s correct. The advance layout builder requires a special template to render the shortcode or elements. That template is not included inside the template used to display the blog overview page.
Is your point there that you are saying that this is the same problem whether people use the Advanced Layout Editor or the Guttenberg Block Editor?
Again, that’s correct. I wouldn’t say it’s a problem though as explained previously.
Also, when we add the excerpt manually, do you mean type in plan text in the “Excerpt” section in the sidebar when editing the post, or do you mean something else?
Yes, that’s how you add excerpts for posts created with the advance layout builder.
1. What is this “magic wand” thing mentioned above to turn an advanced layout post into a default layout post, and how do I use it?
That wand or shortcode generator is available on the default editor’s Visual mode. It’s right beside the “Permanent Line Break” icon at the very end of the Visual toolbar. As the name would suggest, you can use that to insert shortcodes or builder elements in the default editor.
2. What do your other users tend to do – do they stick with classic mode for Posts, or do they use the Advanced Layout Builder and write excerpts for each Post?
We usually have to explain this to a lot of users. Just like you, some of them expected the content added via the advance layout builder to display automatically in the blog overview page. We are not really sure if they stick with the advance layout builder and add the excerpt manually after, but we do recommend using the default editor because ALB seems to be an overkill for a simple post unless you’re planning to add full width elements (e.g color section, full width slider, grid row etc) in the page, which is not available in the default editor or the shortcode wand..
Regards,
IsmaelApril 23, 2019 at 7:00 am in reply to: Image with Caption (always displaying) But would like to have on hover… #1093527Hi,
Thanks for the update.
Turn on the custom css class attribute field so that you can specify a different class selector for each image element.
Best regards,
IsmaelHey williamslyd,
Thank you for using Enfold.
Increase the z-index of the column that is supposed to overlap the other. You can use this css code.
.overlapping-columns-left { z-index: 200; }
Best regards,
Ismael -
This reply was modified 6 years, 2 months ago by
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