Viewing 11 posts - 1 through 11 (of 11 total)
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  • #1087553

    Hello,
    I have several issues with my blog page. The newest ones are that I can’t create any templates on the blog page (screenshot 2) and that when adding a text field I can’t write any text into that field (screenshot 1). I’m adding some screenshots so you can see what I mean.

    An old issue ((Purchase code hidden if logged out) -scrolling-the-page-bug/”> (Purchase code hidden if logged out) -scrolling-the-page-bug) is also not solved and has got more intensive: The masonry containing my blog entries does only load if the page is scrolled in spite of the script one of your team members added some time ago (screenshot 3 and 4).

    Please log into my blog and have a look. I think that is the only way to freally understand and to get it solved.

    Best regards,

    lebenspraxis

    • This topic was modified 2 weeks, 2 days ago by  lebenspraxis.
    #1089267

    Hey,

    I checked your website and i was able to add elements and to edit your blog page however i could reproduce Text Block issue. There seems to be a conflict with a plugin. Could you please try de-activating all active plugins and check if that helps? Then you can enable them one by one to find the culprit.

    Best regards,
    Yigit

    #1090055

    Hey Yigit,

    I tried your suggestion twice. Even if all plugins are deactivated the issue persists. So there seems to be no conflict with plugins. I just describe the issues on my blog site with all aspects once again:

    • Textfields that are added to the page are not editable. For some reasons they sometimes are editable and text can be added, but the normal editor-menu above is always missing.
    • It is impossible to save any element on the page or the whole elements on the workspace as a template. If I try it, I get a notice that says that there aren’t any elements on the workspace.
    • I can’t get any complete preview of the page if I have edit some elements and want to see how it looks.
    • The issue only affects my blog page, that is the page where blog entries ar listed as excerpts in a masonry. All other pages and single blog entries work fine.
    • The masonry with the blog entries is only loading if a user scrolls the page. This issue is appearing on my end in firefox and in ms edge. I asked for support for this some time ago and it seems that this is not appearing in all browsers. The solution of the support team was a script that is in the first code blog on the page. Also there ist a similar function-snippet in the functions.php of my child theme.

    As a workaround I can build elements fo the blog page on other pages, save thgemn as template an add the template to the blog page.
    Would be nice, if somebody could help and find a solution for these blog page issues. (login credentials still work)

    Best regards,

    lebenspraxis

    #1091210

    Hi,

    Thanks for the update.

    The builder is generating the following error, but we are not sure why. Can we deactivate the plugins temporarily while inspecting the issue?

    avia-modal.js?ver=0.9.5:735 Uncaught ReferenceError: quicktags is not defined
    at HTMLTextAreaElement. (avia-modal.js?ver=0.9.5:735)

    Best regards,
    Ismael

    #1091325

    I also have the same problem, i can not save my work on a page. It just can save a half of page for maksimum, but the page can not save if i added a new section.

    Is there any solution?

    Best Regards,
    Faizal

    #1091366

    Hi Ismael,

    thank you for your support that I always appreciate very much!
    Yes, you can temporarily deactivate the pliugins. Only one plugin is a bit tricky to handle if deactivated and activated again: “All in one wordpress security” (AIWOPS). Its settings have to be exported and as I noticed can only be imported by copying the text content of the file and inserting it in the text field for importing. Also it has to be confirmed that AIWOPS shall reinsert its settings into the .htaccess file. It’s important that the security plugin works for there are so many criminals out there attacking our wordpress systems day after day …

    By the way, in the support forum I saw that there are similar Problems with editing text fields in the ALB. See here: (Purchase code hidden if logged out) -text-disappears/”> (Purchase code hidden if logged out) -text-disappears

    Best regards,
    lebenspraxis

    #1092166

    Hi,

    Thanks for the update.

    The following script fails to load in the builder. It’s the quicktag script, which is an option in the text editor.

    <script type='text/javascript' src='http://localhost/kriesi/enfold/wp-includes/js/quicktags.min.js?ver=5.0.4'></script>
    

    Do you happen to know of any modification that could cause that script to not load? Please post the FTP details in the private field so that we can do further debugging.

    Best regards,
    Ismael

    #1092350

    Hello, this is an FTP account for your team, i can not add new content to old pages, also i just can save half of page if i create a new one.

    Thanks.
    Faizal

    #1092374

    Hi Ismael and colleagues,

    thank you so much for trying to fix this!
    I added login data (private field) for the new ftp-user I created for you. I don’t know of any modifications to enfold or wordpress or I may say I’m not aware of anything I did that could cause this issues. For sure there are several settings in my .htaccess to secure the installation or to speed it up and adapt changes according to pagespeed tests (pagespeed insight, pingdom, gtmetrix).

    Best regards,

    lebenspraxis

    #1093180

    Hi,

    @lebenspraxis: We can’t reproduce the issue anymore. The “quicktags” error is gone and the text block is working properly now. What did you change?

    Best regards,
    Ismael

    #1093418

    Hi Ismael,
    sorry, but for me it’s the same, nothing has changed, text fields are not editable on my blog page. For sure, on any other page there aren’t any problems and textfields there are editable. Also the masonry element on the blog page does only load on scrolling. I tested the issues with firefox and ms edge. The same thing with both browsers.

    Best regrads,
    lebenspraxis

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