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Hi,
Thank you for the update.
The dashboard is loading properly now and we are able to edit the posts without encountering any issues. It doesn’t seem to work when WP_DEBUG is set to false or when it’s disabled. We left it enabled for now. Please ask your client to check it again — make sure that the browser cache is removed. We’ll ask the rest of the team to check it on Mac.
Best regards,
IsmaelHi,
Sorry for the delay. Did you remove the credentials above? It will probably be a good idea to create a staging or development version of the site/s so that we can check it separately. Please let us know once the site/s are accessible.
Best regards,
IsmaelNovember 22, 2019 at 1:41 am in reply to: set image alt tag and title in image media element #1158964Hi,
@hotspot: The modification provided by @Guenni007 above should add a custom alt and title attributes to the Image element. Unfortunately, this cannot be easily done with the Gallery element based on the current implementation — it will require certain changes in the editor interface.We’ll close the tread for now. Please kindly open a new one if you need anything else. Have a nice day.
Best regards,
IsmaelHi,
Thank you for the info.
We disabled the theme’s Performance > File Compression settings temporarily. The contact worked properly when we tested it, but we are not really sure if the email was actually sent. Please check the screenshot below.
Screenshot: https://imgur.com/a/b612njb
If you didn’t receive the email, try to follow the troubleshooting steps from the documentation.
// https://kriesi.at/documentation/enfold/contact-form/#troubleshoot
Best regards,
IsmaelHi,
Thank you for the update.
Did you put the code inside a css media query? Please move it outside so that it will also be applied on mobile view, then add this one inside a css media query to adjusts the size of the logo and create more space for the switcher and burger menu.
.responsive .logo img { max-height: 109px !important; }You may need to adjust the line-height property of the switcher and mobile menu.
#lang_sel_list { line-height: 105px; } .html_burger_menu_active #top #wrap_all #header .av-burger-menu-main > a { line-height: 105px !important; }Add the code inside the css media query for mobile view.
Best regards,
IsmaelHi,
Thank you for the update.
We disabled the Performance > File Compressions settings temporarily. The recent changes should be applied to the site now. Please make sure that the cache is removed before checking the page.
Best regards,
IsmaelNovember 21, 2019 at 11:01 am in reply to: Page builder's min-height seems to be causing problems #1158776Hi,
Thank you for the update.
1-2.) If you look closely at the direct child of the rs-fullwidth-wrap, which is the rs-module-wrap, you’ll see the inline style with the height property and the value is the same as the minimum height of the avia-revolutionslider container. I’ll ask one of the developers to check the thread because I can’t find any scripts from the theme that applies the height to the containers. Again, you can always use css to adjust the height of slider on mobile.
Best regards,
IsmaelHi,
Thank you for the clarification.
We added the “avf_alb_exec_sc_only” filter in the functions.php file to allow rendering of shortcodes that are not directly added from the advance layout builder. The page should have the correct structure now.
Best regards,
IsmaelHi,
Thank you for the update.
If we read the post correctly, you wanted to use the value of the title field instead of the image caption or description as the value of the featured image’s title attribute. Please edit this line in the same file..
if(is_object($desc)) $desc = $desc -> post_excerpt; $featured_img_desc = ( $desc != "" ) ? $desc : the_title_attribute( 'echo=0' );.. and replace it with:
if(is_object($desc)) $desc = $desc -> post_title; $featured_img_desc = ( $desc != "" ) ? $desc : '';Best regards,
IsmaelHi,
Sorry about that. We used double instead of single quotes in the class attribute within the output variable. We edited it accordingly. Please copy the snippet directly from the forum. It should work properly now.
Best regards,
IsmaelHi,
Thank you for the update.
The styling came back after we deactivated the “WooCommerce Accommodation Bookings” plugin. There’s probably an error generated from the plugin, which prevents the dynamic stylesheet from being created.The current PHP version is 7.0.33 and it is known to create issues with WordPress. Upgrading PHP to 7.3 should help fix the issues with the dynamic css and WordPress in general.
// https://wordpress.org/support/update-php/
Also, please enable the debug and the errors logs so that we can locate the issue in the future.
// https://wordpress.org/support/article/debugging-in-wordpress/
Best regards,
IsmaelHi,
Thank you for the update.
Looks like the tags are within the news widget. Did you add that widget in the page? We added the same widget on our installation, but the tool didn’t return the same results — all tags are closed properly. Please try to clone the local site on a live domain so that we can actually check the issue.
Or can I edit the HTML source code from within the Avia page builder?
The builder uses shortcodes, so you can’t edit the markup there directly, unless you added the html tags manually using a text or code block element.
Best regards,
IsmaelNovember 21, 2019 at 9:32 am in reply to: Slider shows underneath under navigation. Need help with CSS. #1158757Hi,
It is confusing to me to add this CSS, because I do not know if I need to use the other css from other posts.
Sorry for the late response. You have to append the css code to the bottom of the previous ones. Make sure to toggle the Performance > File Compression settings after adding it.
We would like help you with it, but the site is not accessible on our end because it has SSL issues. Please contact your hosting provider and ask them to help you correct the SSL certificates.
Best regards,
IsmaelHey smoeschter,
Thank you for the inquiry.
Images in the mobile view are cut.
The background images are cut off or they overflow outside the column in order to preserve their aspect ratio. That’s how they respond on mobile view. You can either set the columns to not display on mobile view or set the background repeat settings to “Scale to fit” so that the whole image is visible within the background positioning area. But please note that this option will leave spaces or gaps within the column container depending on the image size.
Best regards,
IsmaelHey snitt,
Thank you for the inquiry.
There is a modified version of header.php file in the child theme and it probably contains the old scripts. Please get a fresh copy of the header.php template from the latest version of the parent theme and replace the old one. This should fix the lightbox issue.
Best regards,
IsmaelHi,
Thank you for the update.
It seems to be an issue with a specific video — it is the only video that doesn’t display on both pages. Did you set the visibility status of the following video to private? (see private field)
Best regards,
IsmaelHi,
Thank you for the update.
It seems to be a database issue — it fails to lists the sliders because one of the table columns called “group_id” is missing.
SELECT SQL_CALC_FOUND_ROWS * FROM wp_layerslider WHERE group_id IS NULL AND flag_deleted = '0' ORDER BY <code>date_c</code> DESC LIMIT 0, 25Can we access the site’s database? You can also try the following plugin to repair the database.
// https://wordpress.org/plugins/wp-dbmanager/
IMPORTANT: Don’t forget to create a backup first before using the plugin so that the site can be restored in case.
Best regards,
IsmaelHey FeedXL2019,
Thank you for the inquiry.
Are you referring to these tags?
// https://mailchimp.com/help/getting-started-tags/#How_to_use_tags
Looks like a subscriber/contact has to exists first before you can add a tag to him/her.
// https://mailchimp.com/developer/guides/how-to-use-tags/
We will ask the team to check the thread. Please wait for their response.
Best regards,
IsmaelHi,
Thank you for the update.
Did you install any plugins related to the menu? It is possible that the plugin overrides the same PHP Class used to create the menu editor, so it removes the mega menu option. Only one theme or plugin is allowed to override the Class. One example of this issue is with the PopUp Maker plugin.
// https://kriesi.at/documentation/enfold/mega-menu/#mega-menu-appears-as-a-normal-menu
// https://docs.wppopupmaker.com/article/297-popup-maker-is-overwriting-my-menu-editor-functions-how-can-i-fix-thisWe were able to login to the site, but we couldn’t access the plugins panel.
Best regards,
IsmaelHi,
Thank you for the update.
Does this mean I don’t have to do anything because the theme is already adding structured data?
It depends on the site’s requirements. The theme includes basic schema markup to the templates and builder elements, which is usually enough for simple blog sites, but you may need to improve it a bit if you really want to organize the structure of your pages or portray a specific business niche. As suggested previously, you can disable the default markup from the theme and install a third party plugin like Yoast, or try one of these plugins.
// https://wordpress.org/plugins/schema/
// https://wordpress.org/plugins/schema-and-structured-data-for-wp/Best regards,
IsmaelHi,
Thank you for the inquiry.
The default cookie consent or privacy options are disabled when we checked the site. Looks like you’re using a plugin to display a different consent bar. Do you have a staging or development version of the site where we can check or test the issue?
Did you apply the suggested modification from the previous thread?
// https://kriesi.at/support/topic/cookie-consent-bar/#post-1146123
Best regards,
IsmaelHi,
Sorry for the confusion. You can use the following css code to reverse the gold and blue logo on mobile view.
@media only screen and (max-width: 767px) { .responsive.html_mobile_menu_tablet #top .av_alternate_logo_active .logo a > img { opacity: 1; } .responsive.html_mobile_menu_tablet #top .av_header_transparency.av_alternate_logo_active .logo a > img { opacity: 0; } .responsive.html_mobile_menu_tablet #top .av_header_transparency .logo img.alternate { display: block; opacity: 1; } }Please don’t forget to toggle the Performance > File Compression settings after adding the code.
Best regards,
IsmaelHi,
Thank you for the update.
The calculation of the new position for the tab section after the ninth tab is incorrect. We modified the config-templatebuilder > aviashortcodes > tab_section > tab_section.js file and adjusted the base integer in the parseInt function so that it uses the decimal system.
var new_pos = ((parseInt(tab_nr,10) - 1) * -100 ); if ($('body').hasClass('rtl')) { new_pos = ((parseInt(tab_nr,10) - 1) * 100 ); }It should work properly now.
Best regards,
IsmaelHi,
Thank you for the update.
We can’t find the category section in the overview page or the single product page. Could you give us a screenshot of the category section that you’d like to move? You can use imgur or dropbox for the screenshot.
Best regards,
IsmaelNovember 21, 2019 at 4:34 am in reply to: How to replace rather than add to enfold sidebar? #1158687Hi,
Sorry for the delay. The widget containing the “Shakespeare’s Top Characters” seems to be displaying at the top part of the sidebar just below the google ad widget. How did you add the ad widget?
Best regards,
IsmaelNovember 21, 2019 at 4:25 am in reply to: Shop page banner position – move banner from top to below products #1158686Hi,
Sorry for the late response. You can create a custom shop page using advance layout builder — add the Product Grid element to create the shop overview section and for the banner, try to add a Color Section element and apply the background to it. But first, you have to add the following snippet in the functions.php file.
add_theme_support( 'avia_custom_shop_page' );Please visit the documentation for more info.
// https://kriesi.at/documentation/enfold/woocommerce-shop/#custom-woocommerce-shop-overview-with-advanced-layout-editor
Best regards,
IsmaelNovember 21, 2019 at 4:16 am in reply to: Cookie Consent Message and Modal Window fixed at bottom of page #1158685Hi,
Thank you for the inquiry.
Did you turn on the Performance > File Compression settings? It’s possible that the stylesheets are compressed and merged into a single file and it prevents the changes from taking effect. We tried to login, but the account above didn’t work. Please check the info carefully.
Best regards,
IsmaelNovember 19, 2019 at 10:33 am in reply to: Navigation is very shaky in IE & FF when scrolling #1158084Hi,
Thank you for the update.
We can still reproduce the issue on our end. Did you add any modifications to the site — custom scripts or anything? Temporarily, you can use the following css code to remove the “active” style from the “Welkom” menu item.
.html_header_sidebar #header .av-main-nav #menu-item-288.current-menu-item > a { border-left: 0 !important; } .html_header_sidebar #header .av-main-nav #menu-item-288.current-menu-item > a .avia-menu-text { color:inherit; }Best regards,
IsmaelNovember 19, 2019 at 10:18 am in reply to: new icon instagram on social profile and bottom like others #1158082Hi,
Thank you for the update.
We added the css code in the site’s Quick CSS field — adjusted the colors using the social medias’ official icon colors. And we deactivated the Perfomance > File compression settings temporarily. You can enable it back once you’re completely done with the site.
#top #wrap_all .av-social-link-instagram a { background-color: #a67658; } #top #wrap_all .av-social-link-facebook a { background-color: #37589b; } #top #wrap_all .av-social-link-Whatsapp a { background-color: #25d366; } #top #wrap_all .av-social-link-mail a { background-color: #f0ad67; } #top #wrap_all .av-social-link-twitter a { background-color: #55acee; } #top .social_bookmarks li a { color: #fff; }Best regards,
IsmaelHi,
Thank you for the update.
You can use the following css code to limit the width of the widget and align it to the center.
@media only screen and (min-width: 768px) { #custom_html-2 .custom-html-widget > div { max-width: 1310px; margin: 0 auto; } #custom_html-2 .slick-initialized .slick-slide { display: block; width: 18% !important; } #custom_html-2 .slick-track { width: 100% !important; } }Best regards,
Ismael -
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