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January 15, 2020 at 12:55 pm in reply to: scrolling the page through the link id of the section does not work #1173946
Hi,
Thank you for the update.
Try to remove the home path in the URL. It’s not working because the site has to redirect first. (see private field)
Best regards,
IsmaelHi,
Thank you for the update.
Try to remove the database transients using the following plugin.
// https://wordpress.org/plugins/artiss-transient-cleaner/
If the update still didn’t show after cleaning the transients, you might have to update the theme manually via FTP.
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
IsmaelHi,
Thank you for the update.
It seems to be a server configuration issue as Yigit pointed out. We found these errors in the console, which is related to CORS config.
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at http://secureservercdn.net/191.71.222.204/9f4.a16.myftpuploa…lder/avia-template-builder/assets/fonts/entypo-fontello.woff. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing).
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at http://secureservercdn.net/191.71.222.204/9f4.a16.myftpuploa…lder/avia-template-builder/assets/fonts/entypo-fontello.woff. (Reason: CORS request did not succeed).
Try to add this snippet in the site’s .htaccess file.
<FilesMatch ".(ttf|otf|woff)$"> <IfModule mod_headers.c> Header set Access-Control-Allow-Origin "*" </IfModule> </FilesMatch>// https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes-
Best regards,
IsmaelHey Trent,
Thank you for the inquiry.
Can we access the site? We would like to check the video settings. Meanwhile, try to upgrade the theme to the latest version, 4.7.1.
Best regards,
IsmaelHey graou99,
Thank you for the inquiry.
I’ve “lost” several pages as “blocked”.
What do you mean by “blocked”? We saved the content of the page as template, applied it to a draft page and successfully edited the testimonials. The rest of the content remains the same after the update. (see private field)
Best regards,
IsmaelHey leahmessina,
Thank you for the inquiry.
You have to adjust the selectors a bit. Please try this code instead.
@media only screen and (max-width: 989px) { #leadership .av-parallax .av-parallax-inner, #constitutional .av-parallax .av-parallax-inner, #instructor .av-parallax .av-parallax-inner, #case-management .av-parallax .av-parallax-inner { background-image: none !important; } }Best regards,
IsmaelHi,
Thank you for the update.
You may have to update the theme to version 4.7.1 first. The site probably contains an older version of the theme because the folder structure is different compare to the latest versions. Delete or rename the old theme folder before uploading the latest version.
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
IsmaelHi,
Thank you for the update.
The fonts seem to be loading properly on our end — checked on Firefox Windows 10. Could you give us a screenshot of how it looks in your end? Having access to the site will help as well.
Best regards,
IsmaelJanuary 15, 2020 at 10:17 am in reply to: ENFOLD 4.7.1: Cookie (Consent) Problem with Woocommerce Cart still exists 😱 #1173874Hey Blatze,
Thank you for the update.
Did you disable or toggle the Performance > File Compression settings after updating the theme? We can’t reproduce the issue on our own installation. The cart works properly even without cookie consent.
Best regards,
IsmaelJanuary 15, 2020 at 10:03 am in reply to: None of the Google services are working – RECAPTCHA or MAPS #1173870Hi,
Thank you for the update.
The spam protection has to be configured directly in the contact form. The Contact Form Captcha settings in the contact form element was set to not display any captcha or spam protection, so we enabled v2. It should work properly now.
The map API key is valid, but the Geocoding Service API is not enabled and there is no billing account attached to the project.
Geocoding Service: You must enable Billing on the Google Cloud Project at https://console.cloud.google.com/project/_/billing/enable Learn more at https://developers.google.com/maps/gmp-get-started For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key
// https://kriesi.at/documentation/enfold/google-map/#enable-services-for-google-api
Best regards,
IsmaelHi,
Thank you for the inquiry.
Are you referring to the gallery under the Our Services section? They do stack on top of each other on smaller screens. Could you provide a screenshot of the layout issue? You can use imgur or dropbox for the screenshot.
Best regards,
IsmaelHey Jason,
Thank you for the inquiry.
You can set the slide or post content to display only when the article is hovered. Try this code in the Quick CSS field.
.slide-content { position: absolute; width: 100%; height: 100%; text-align: center; top: 30%; opacity: 0; transition: all 0.3s; } .slide-entry:hover .slide-content { opacity: 1; }How did you set the overlay?
Best regards,
IsmaelHi,
Thank you for the update.
Can we access the site? Please post the login details in the private field. And make sure that the theme is updated to version 4.7.1.
Best regards,
IsmaelHi,
Thank you for the update.
The post or page with the ID 2002 as shown in the screenshot has been deleted — it’s in the trash. Did you create another page to replace the broken one? Broken layout in the builder is usually cause by unclosed html tags or invalid custom scripts. Did you add any html code in the page?
Best regards,
IsmaelJanuary 15, 2020 at 9:17 am in reply to: Video background not adhering to the Color Section element #1173842Hi,
Thank you for the update.
And my recollection of the video background on a Color Section element is it remains contained; like this site:
We are referring to how the theme resizes the video to maintain its aspect ratio and keep the container covered. Yes, the video should be contained within the section.
We understand the issue now. Somehow, the following css code is missing, so we added it in the Quick CSS field.
.avia-slideshow { overflow: hidden; }Best regards,
IsmaelHi,
Yes, the Simple Image Sizes plugin is still compatible with the latest version of WordPress and the theme. After the activation, go to the Settings > Media panel to see the list of registered of thumbnails. And to disable the thumbnails, set their width and height to 0, then look for the Thumbnail regeneration section and tick off the checkbox of the thumbnails that you don’t want to use. Save changes, then regenerate the thumbnails.
Best regards,
IsmaelHi,
@venolab: Thank you for chiming in and for suggesting the plugin. Have a nice day.Best regards,
IsmaelHi,
@Maureen van Goethem: As mentioned above, videos will not automatically play on page load if audio is enabled. Please check the link above for the full description of the new autoplay policy. If you want to enable the audio of the slide, make sure that the Video Settings > Mute Video Player option is off.
Best regards,
IsmaelJanuary 15, 2020 at 4:14 am in reply to: Cookie Consent Schema Markup of WebPage/BlogPosting #1173774Hi,
Thank you for following up.
We are getting the same set of errors when we ran the staging site in the tool. Can we have access to the site? Please post the login details in the private field. And make sure that the Appearance > Editor panel is accessible.
Best regards,
IsmaelJanuary 15, 2020 at 4:09 am in reply to: Confusing sorting options in WooCommerce and Enfold #1173773Hi,
Thank you for the update.
Did you get the code from your email? Please try to copy it directly from this forum to avoid the conversion of symbols, which what probably breaks the code.
Best regards,
IsmaelJanuary 15, 2020 at 4:03 am in reply to: Move Date below blog Title – using Blog Posts content element #1173772Hi,
But to get clear in my head: Your function ava_move_meta_after_title should NOT be in on the parents function.php?
Since the the child theme is already installed, you should add the modification in its functions.php file so that it won’t get overwritten when you update the theme.
Have you tried to remove the code/script from the parent functions.php file via FTP or cpanel? Please post the FTP details in the private field so that we can access the files and edit them if necessary.
Thank you for your patience.
Best regards,
IsmaelJanuary 15, 2020 at 3:57 am in reply to: Grid Layout is showing all the same post in all categories #1173771Hi,
Thank you for the update.
We updated the filter in the functions.php file a bit to fix the pagination issue. It is working properly now.
add_filter('avf_post_slider_args', function($atts, $context){ global $posts; $paged = get_query_var( 'paged' ) ? get_query_var( 'paged' ) : 1; if($context == 'archive') { $object = get_queried_object(); $atts['custom_query'] = array( 'post_type' => get_post_types(), 'cat' => $object->term_id, 'paged' => $paged, ); } return $atts; }, 10, 2);Best regards,
IsmaelJanuary 15, 2020 at 3:41 am in reply to: Some pages are loading very very slow in edit mode and can't be edited #1173770Hi,
@dekoff: Thank you for chiming in. Please open a new thread and post the login details in the private field so that we can test the site on our end. It’s possible that another plugin or a custom script is causing the issue because we can’t reproduce the problem on our end. Also, make sure that the theme is upgraded to version 4.7.1.Best regards,
IsmaelHi,
As I understand correct, we have to use the options
As mentioned previously, those options are going to be removed in the latest version. All developer options such as the custom css class and fields are going to be enabled by default, but it can be disabled manually from the Enfold > Layout Builder panel. All existing id and class attributes added before the update will be retained.
Again, you can use the filter above to change the status (hidden, deactivated or enabled) of the input fields.
Best regards,
IsmaelHi,
Thank you for the update.
There is an older version of the footer.php file or template in the child theme directory. Please disable it temporarily or replace it with the recent version from the parent theme.
Best regards,
IsmaelHi,
Thank you for the update.
We added the following code in the Quick CSS field to adjust the width of the triesen section and change the background color of the main container.
#triesen { max-width: 1220px; margin: 0 auto; float: none; } #main, .avia-msie-8 .av_header_sticky_disabled#header { background-color: #3c3c3c; }We can also use a 1/1 column as Yigit suggested, but it doesn’t have the fixed or parallax background effect.
Best regards,
IsmaelJanuary 15, 2020 at 2:33 am in reply to: set the same font for different languages frontpage #1173764Hi,
Thank you for the update.
How did you register the font “bondoni”? It’s not available in the theme by default and it’s not from Google, so you can’t upload it through the theme’s Custom Font Manager.
Best regards,
IsmaelJanuary 15, 2020 at 2:18 am in reply to: Video background not adhering to the Color Section element #1173763Hi,
Thank you for the inquiry.
is bleeding past the container element.
That is how the theme maintain the aspect ratio of the video in case it doesn’t match the container. We can set the video to inherit the actual width and height of its parent container, but it will most likely get distorted on certain screen sizes.
Best regards,
IsmaelJanuary 14, 2020 at 4:48 pm in reply to: How to turn off preload / preload effect on portfolio grid? #1173440Hi,
You’re most welcome! Please don’t hesitate to open a new thread if you need anything else.
Happy new year!
Best regards,
IsmaelHi,
@Cloudypro: Where can we check the masonry element? Do the images overlap on page load? If they do, then the script above should re-adjust the images every few seconds until all of them are fully loaded.Best regards,
Ismael -
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