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Hi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyMay 26, 2017 at 4:19 pm in reply to: how to add 2 Javascript code snippets into specific single pages? #800219Hi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
glad you could solve it. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyMay 26, 2017 at 4:18 pm in reply to: Is it safe to import a coming soon demo in an existing theme? #800215Hi,
there are plenty of those plugins out there and pretty much everyone should work fine with Enfold.
Best regards,
AndyHey mleite1,
about which image are you talking about? can you provide us a screenshot please?
Best regards,
AndyHey whdsolutions,
no, you would need to build that manually.
Best regards,
AndyHi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
we can’t see the breadcrumbs elements in question, so better to provide us a precise link with the elements in question.
However, try this code inside Quick CSS field:
.stretch_full.container_wrap.alternate_color.light_bg_color.title_container { top: 490px; }
and adjust as needed.
Best regards,
AndyHi,
Keep all plugins deactivated while testing, as well as remove all customizations you’ve implemented (custom code, child theme, etc.).
If that doesn’t help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi,
Please update the theme to the latest version (v4.0.7). That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
AndyHey Truemotionpictures,
1. I think it’s best to work with media queries in your case. So use your code and wrap them around, like this:
@media only screen and (max-width: 736px) { .js_active.html_burger_menu #avia-menu .av-burger-menu-main, .html_burger_menu #top #avia-menu .menu-item-search-dropdown { display: block; top: 160px; }}
Adjust as needed. For more information about media queries: https://css-tricks.com/snippets/css/media-queries-for-standard-devices/
2.) Use this code:
.av-burger-overlay-inner { background-color: black; }
Please use different tickets for different questions.
Best regards,
AndyHi,
you need to delete those pages you don’t want to show up on Google. It’s default behavior that they show up. Switch to a default WP theme and you’re going to experience the same thing.
Let us know in a new ticket if you have theme related questions and we’re happy to support you.
Best regards,
AndyHi,
I don’t see any jump at all when viewing your website. Could you already fix it?
Best regards,
AndyHi,
you can use Masonry element for it. Maybe also Content Slider would work fine for you.
Best regards,
AndyHi,
I’ve checked inside your Simple Image Sizes plugin and your features images sizes are still quite big (1500px width). Change the settings and then regenerate your thumbnails. Don’t forget to clear browser cache and hard refresh a few times.
Best regards,
AndyHi,
menu and cart icon are already under your logo: http://i.imgur.com/paZgQ3P.png
So seems you could fix it.Please use different tickets for different questions/issues.
Best regards,
AndyHi,
try to import it very often, until all files are loaded fine. Are you getting errors when trying to import? You may want to ask your host to increase php upload time.
Best regards,
AndyHi,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Also remove any customizations you’ve done, to check if one is causing this issue (custom code etc.).
If that doesn’t help there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi,
1.) Use this code:
@media only screen and (max-width: 767px) { .responsive #top .cart_dropdown { right: 24%; } .main_menu .avia-menu { right: -7%; }}
and adjust as needed.
2.) Try this:
span.av-hamburger-box::before { content: 'menu'; } .header_color .av-hamburger-inner, .header_color .av-hamburger-inner::before, .header_color .av-hamburger-inner::after { background: none; }
3.) This:
@media only screen and (max-width: 767px) { .cart_dropdown_first .cart_dropdown_link { font-size: 20px; }}
Best regards,
AndyHi,
I used all your page’s content and used it on my end, but random works fine on my end. So something must cause it especially on your end. Are you using any caching? if yes deactivate it and ask your host if they are using caching on your server. Try to deactivate all plugin and remove any customizations you’ve done so far (child theme, custom code, etc.).
Also there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyMay 26, 2017 at 11:14 am in reply to: The translated page with wpml does not respect the left vertical menu #800076Hey paso70,
the english page seems pretty much the same as the italian one. Where exactly is the problem? can you provide us screenshots please? use imgur.com or Dropbox.
Best regards,
AndyHey LiquidFreelance,
link to your png doesn’t work.
You can work with media queries for this, where you define different image sizes for different screen sizes. Have a look at: https://css-tricks.com/snippets/css/media-queries-for-standard-devices for more information.
Best regards,
AndyHi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHey Rodrigo,
try to import the demo many times (maybe 15 times or so), until it works. The reason might be that your server does not allow upload/import to last more than a specific amount of time. You can ask your host to increase the values.
Best regards,
AndyMay 26, 2017 at 11:07 am in reply to: Fix offset of anchor link for 4 color sections with no padding #800068Hey anthonygq,
try a plugin like this: https://wordpress.org/plugins/hash-link-scroll-offset/
Best regards,
AndyMay 26, 2017 at 11:04 am in reply to: application/ld+json not present in WooCommerce Product built with Layout Builder #800067Hi,
is your last post related to thread’s title? if not please always open a new ticket for a new question, cause otherwise it gets quite confusing for us.
What you see inside your console should be pretty normal and default behavior. However, you can use a plugin like Yoast SEO to have better results.
Best regards,
AndyMay 26, 2017 at 10:57 am in reply to: Slider text animation waits until first slide is finished before loading #800064Hi,
yes please provide us login details here inside Private Content field.
Best regards,
AndyHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
Andy -
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