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    I have an image with 1920px wide. On my 1920 resolution monitor, there’s plenty left on the sides. I do not want to stretch the image. On another site I use the same image and it works. How to avoid this?


    SITE OF ANOTHER CUSTOMER (same images)


    Hey mleite1,

    about which image are you talking about? can you provide us a screenshot please?

    Best regards,




    View post on


    Hi mleite1,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look. Those are different settings for sliders, I guess. Try using the same settings from the website where it works.

    Best regards,




    Hi mleite1,

    Credentials did not work. Could you please update the credentials.

    Best regards,


    Victoria, thanks for the feedback.

    Admin access credentials are correct.


    Hello, any feedback related to my problem?



    I’m sorry for the late response. You need to set the “Stretch image to fit the slideshow size?” settings to first option or “Stretch the image”. It works better on the other site because the images are taller by 100px.

    Best regards,


    Ismael, thank you for the return.

    It tells me the ideal setting for an image of this format. I do not want to stretch. There is a way to fit without leaving leftovers on the sides.



    I’m sorry but there is no ideal image size for every screen resolutions. The current image size (1920x452px) will not leave any gaps or whitespaces on a 1920px screens or monitor. On larger screens, 2560px for example, the image will still leave whitespaces or gaps because it won’t be able to fill the whole slider container. In order to remove those gaps or whitespaces, you have to enable the “Stretch the image” option. What is the screen resolution of your monitor?

    And I checked the previous site’s settings, the “stretch option” is enabled.

    Best regards,

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