Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • May 25, 2017 at 3:07 pm #799589
    Kaylynne

    Hi there!

    I have a problem regarding my mobile menu. Once it’s open, it is not possible to scroll down on mobile. Therefore, most items are not accessible.

    I look forward for your answer.

    Thanks!

    May 25, 2017 at 3:38 pm #799599
    Sarah

    Hey Kaylynne,

    I’ve tried accessing your website through my mobile phone, and it works okay. Please remember that the mobile menu must be closed by tapping the X button, before you can go back to scrolling the website.

    What phone are you using? Can you send us a screenshot of that you’re seeing?

    Best regards,
    Sarah

    May 25, 2017 at 3:51 pm #799616
    Kaylynne

    The menu is displayed, however we cannot see all items available in the menu. There are many other items that we cannot see underneath “témoignages”. The page scrolls just fine, the issue is really with the mobile menu that is not scrollable (but only on the homepage, for some weird reason).

    Here is a screenshot from my phone. I cannot go beneath the “témoignages” item, but there are many other items underneath it.

    I am using an iPhone SE.

    Thanks!
    mobile phone screenshot

    May 26, 2017 at 11:59 am #800097
    Andy

    Hi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    Also remove any customizations you’ve done, to check if one is causing this issue (custom code etc.).

    If that doesn’t help there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    May 26, 2017 at 4:38 pm #800237
    Kaylynne

    Hi,

    Thanks for the quick reply. I tried erasing all custom CSS and deactivating all plugins but the issue remains. I am currently making a backup of my files and I will try deleting completely Enfold and installing it again via FTP. I will let you know it that works.

    Thanks!

    May 28, 2017 at 12:22 am #800666
    Mike

    Hi,
    I’m able to scroll the menu with Chrome & Firefox on Android.

    Best regards,
    Mike

    May 28, 2017 at 4:22 am #800696
    Kaylynne

    Hi,
    I haven’t had time to update my theme files yet, but I find this very reassuring! However, I still have the issue on my iPhone SE. I will let you know if the theme re-install does the trick. Thanks for the follow up!

    May 28, 2017 at 5:13 am #800700
    Sarah

    Hi,

    Let us know how it goes! We’ll keep this thread open.

    Best regards,
    Sarah

    June 7, 2017 at 7:32 pm #805243
    Kaylynne

    Hi again!

    I tried manually deleting the theme files from my server and uploading the theme via FTP but it did not fix the mobile menu issue on iPhone.

    We can scroll down the mobile menu on all pages EXCEPT the homepage. I tried every thing suggested above, but nothing seems to work.

    You will find my login credentials in the private content section, below.

    Let me know if there is anything else I can try on my end.

    Thanks a lot!

    June 10, 2017 at 12:44 pm #806296
    Mike

    Hi,
    I can’t recreate the issue, I’m able to scroll the menu with Chrome & Firefox on Android on the home page.

    Best regards,
    Mike

    June 12, 2017 at 5:01 pm #806958
    Kaylynne

    Hi,

    The issue is on iPhone when using Safari. Furthermore, the problem is only on the homepage: everywhere else the mobile menu works perfectly.

    This is really annoying :(

    Lets me know if you need more information.

    Thanks,

    June 12, 2017 at 7:40 pm #807036
    John Torvik

    Hi,

    I`ve checked your site on my iPhone and the problem was solved adding this custom CSS code:

    #wrap_all {
   height: auto !important;
   overflow: scroll !important;
}

    Best regards,
    John Torvik

    June 13, 2017 at 4:42 pm #807564
    Kaylynne

    YESSS!!! Everything works perfectly now. Thanks a lot for your great support! :)

    June 14, 2017 at 2:01 am #807700
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘Mobile menu not showing completely on homepage’ is closed to new replies.