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  • #786500

    Hello,

    I am having problems with my layout builder. It will not let me save any changes or close the box that appears when edit an element. When editing something if I click the close icon and look at my console on chrome its giving me this error:

    Uncaught TypeError: Cannot read property ‘execCommand’ of undefined
    at HTMLDocument.<anonymous> (avia-modal.js:792)
    at HTMLDocument.dispatch (jquery.js:3)
    at HTMLDocument.r.handle (jquery.js:3)
    at Object.trigger (jquery.js:3)
    at Object.a.event.trigger (jquery-migrate.min.js:2)
    at HTMLDocument.<anonymous> (jquery.js:3)
    at Function.each (jquery.js:2)
    at a.fn.init.each (jquery.js:2)
    at a.fn.init.trigger (jquery.js:3)
    at $.AviaModal.close (avia-modal.js:241)

    When I try to save my changes I get this error:

    avia-modal.js:792 Uncaught TypeError: Cannot read property ‘execCommand’ of undefined
    at HTMLDocument.<anonymous> (avia-modal.js:792)
    at HTMLDocument.dispatch (jquery.js:3)
    at HTMLDocument.r.handle (jquery.js:3)
    at Object.trigger (jquery.js:3)
    at Object.a.event.trigger (jquery-migrate.min.js:2)
    at HTMLDocument.<anonymous> (jquery.js:3)
    at Function.each (jquery.js:2)
    at a.fn.init.each (jquery.js:2)
    at a.fn.init.trigger (jquery.js:3)
    at $.AviaModal.close (avia-modal.js:241)
    
    The theme is being run on a mulitiste with the same plugins activated. It works on one site but not the other.

    Thanks,

    #786515

    It also seems just to be related to “Text Block” elements

    #786671
    #786712

    Hi,

    Yes, Kriesi is working on an update to release for that problem as soon as possible.
    We do appreciate your time and patience

    Best regards,
    Basilis

    #798498

    Hi,
    We are struggling the problem @Pappasdg mentioned above while trying to update something on “Text Block” elements. Please provide quick patch to fix it
    Best

    #on avia-model.js line 792
    Uncaught TypeError: Cannot read property ‘execCommand’ of undefined
    at HTMLDocument.<anonymous> (avia-modal.js:792)
    at HTMLDocument.dispatch (load-scripts.php:3)
    at HTMLDocument.r.handle (load-scripts.php:3)
    at Object.trigger (load-scripts.php:3)
    at Object.a.event.trigger (load-scripts.php:9)
    at HTMLDocument.<anonymous> (load-scripts.php:3)
    at Function.each (load-scripts.php:2)
    at a.fn.init.each (load-scripts.php:2)
    at a.fn.init.trigger (load-scripts.php:3)
    at $.AviaModal.close (avia-modal.js:241)

    • This reply was modified 6 years, 9 months ago by Alaris.
    #798558

    Hi,

    Can you provide temporary and ftp access? so we can check further. Please place the login details in Private Content so only the moderators and thread creator can view. If you are not the thread creator, I would suggest creating a new thread and put the login details.

    Best regards,
    Nikko

    #799208

    Hi,
    Can you provide an email address? I can’t reply over (Email address hidden if logged out)

    #799260

    Hi,

    At the bottom where you reply, you should see Private Content (link to your website, login credentials, FTP credentials, etc – only visible for moderators) place the login details there and it would only be visible to you (the thread creator) and the moderators :)

    Best regards,
    Nikko

    #799265

    Hi Nikko,

    You can see login credentials on private content. You can try to edit any ‘Text Block’ (an example on About page), visual editor will be crush
    Look forward your feedback urgently

    Thanks in advance

    #799803

    Hi,

    I have checked on it (using google chrome) and I can’t see the issue, I added some text in the existing text block and also added a text block with some text and I have updated it without any issues or js errors in the console. Is this already fixed?

    Best regards,
    Nikko

    #799816

    Hi,
    Please open your Inspect on your browser web Console, then try to update Text Block (3/5) starts with ‘XXX provide modern ….’ on About Page. You will see the error below in console
    avia-modal.js 792
    While updating Text Block

    #800204

    Hi,

    Keep all plugins deactivated while testing, as well as remove all customizations you’ve implemented (custom code, child theme, etc.).

    If that doesn’t help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Best regards,
    Andy

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