Page 473 – Support | Kriesi.at – Premium WordPress Themes

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May 31, 2018 at 5:13 pm in reply to: Display Previous / Next arrows in Portfolio grid on mobile view #964850

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

May 31, 2018 at 5:12 pm in reply to: Problem After Updating WordPress 4.9.6 and Enfold 4.4. #964848

Yigit
Keymaster

Hi,

Could you please try removing those changes temporarily? You would actually would not need those as Enfold 4.3 which was a performance update already added such options to Enfold theme options > Performance tab. You can read more about recent releases here – https://kriesi.at/blog

Best regards,
Yigit

May 31, 2018 at 5:10 pm in reply to: ENFOLD 4.4: Accordion Element #964847

Yigit
Keymaster

Hi Antonio,

You can use W3 Total Cache as well. Please check out this post – https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow :)

Best regards,
Yigit

May 31, 2018 at 5:08 pm in reply to: Logo not changing in transparent header mode #964845

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

May 31, 2018 at 5:07 pm in reply to: Remove white border from transparent header #964844
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:
```
#top .av_header_with_border.av_header_transparency #header_main { border: none; } 
```
Best regards,
Yigit
May 31, 2018 at 5:05 pm in reply to: After update: Parse error: syntax error, unexpected #964841
Yigit
Keymaster
Hi,

@evergreenworks Please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field so we can look into it. If you post them here, they will be visible to creator of this thread as well :)

Best regards,
Yigit
- This reply was modified 7 years, 10 months ago by Yigit.
May 31, 2018 at 5:03 pm in reply to: Enfold – child theme & caching plugin #964839

Yigit
Keymaster

Hi Adrian,

Thanks for contacting us!

You can download pre-built child theme and read more about child themes here – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#install-vianbspcpanel
Yes, you can use WP Rocket plugin with Enfold :)

If you have any other questions, please let us know!

Regards,
Yigit

May 31, 2018 at 12:39 am in reply to: Need help with theme update, site does not load. #964576

Yigit
Keymaster

Hey,

Please post FTP and WP admin logins here privately so we can update the theme for you :)

Best regards,
Yigit

May 31, 2018 at 12:25 am in reply to: Remove white border from transparent header #964572

Yigit
Keymaster

Hey FadingReality,

Please refer to this post – https://kriesi.at/documentation/enfold/header/ and set your header to “transparent” instead of “glassy transparent” and that should help.
If it does not, please post a link to your website so we can inspect the border you would like to remove :)

Best regards,
Yigit

May 31, 2018 at 12:23 am in reply to: Update Enfold to 4.4 – Error #964571

Yigit
Keymaster

Hi,

Please refer to this post – https://kriesi.at/support/topic/parse-error-when-updating-to-latest-version/#post-963219
Issue seems to occur on PHP versions older than 5.6. Our devs already fixed it and it will be included in upcoming update. Sorry for the inconvenience!

Best regards,
Yigit

May 30, 2018 at 11:55 pm in reply to: Cookie Consent Message & Disabled Cookies #964566
Yigit
Keymaster
Hi,

Please add following code to bottom of Functions.php file in Appearance > Editor
```
//-------------------------------
// Hide Cookie consent when cookies are disabled on browser
//-------------------------------

function av_cookie_disabled(){
?>
<script>
	jQuery(window).load(function(){
    	if (! navigator.cookieEnabled){ 
        	jQuery('.avia-cookie-consent').addClass('cookiebar-hidden');
        }
	});
</script>
<?php
}
add_action('wp_footer', 'av_cookie_disabled');
```
I will inform our devs regarding the issue :)

Cheers!
Yigit
May 30, 2018 at 11:47 pm in reply to: Parse error: syntax error #964564

Yigit
Keymaster

Hi!

Please refer to this post – https://kriesi.at/support/topic/parse-error-when-updating-to-latest-version/

Best regards,
Yigit

May 30, 2018 at 11:06 pm in reply to: Cookie Consent Message & Multisite #964555

Yigit
Keymaster

Hi,

We have re-opened your closed thread and will share it with our devs.
I am marking this thread as resolved. Let us continue here – https://kriesi.at/support/topic/cookie-consent-message-disabled-cookies/ :)

Best regards,
Yigit

May 30, 2018 at 11:03 pm in reply to: Custom Shortcode works…but does not display where I expect #964554

Yigit
Keymaster

Hi,

Sorry for the late reply!

I attached a screenshot showing one issue i noticed. If that was what you menat, please edit your column element and delete background image from your column element :)

Best regards,
Yigit

May 30, 2018 at 10:57 pm in reply to: Demo images not loading #964551

Yigit
Keymaster

Hey,

It seems like you have not imported any demo yet. Which demo would you like to import? :)

Best regards,
Yigit

May 30, 2018 at 10:56 pm in reply to: Error "Parse error: syntax error, unexpected T_FUNCTION" #964549

Yigit
Keymaster

Hi,

Glad Nikko could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

May 30, 2018 at 10:53 pm in reply to: Display Previous / Next arrows in Portfolio grid on mobile view #964546

Yigit
Keymaster

Hi,

Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
If you are seeing your page differently on standard and private mode, then it is definitely cache related :)

Best regards,
Yigit

May 30, 2018 at 10:49 pm in reply to: My Site is broken after the theme update #964542

Yigit
Keymaster

Hi,

Could you please post FTP and WP admin logins here privately so we can look into it?

Best regards,
Yigit

May 30, 2018 at 10:47 pm in reply to: ENFOLD 4.4: Accordion Element #964541

Yigit
Keymaster

Hey!

@dimitrilpc Thanks :)

Regards,
Yigit

May 30, 2018 at 10:46 pm in reply to: Problem After Updating WordPress 4.9.6 and Enfold 4.4. #964540

Yigit
Keymaster

Hi,

@dimitrilpc Thanks :)

Best regards,
Yigit

May 30, 2018 at 10:45 pm in reply to: Design Header #964539

Yigit
Keymaster

Sveika Vaida :)

Please refer to this post – https://kriesi.at/documentation/enfold/header/

Best regards,
Yigit

May 30, 2018 at 10:42 pm in reply to: Update 3.6.1 to 4.4 #964537

Yigit
Keymaster

Hi,

If you do not mind posting FTP (you can contact your hosting if you do not know your FTP logins) and WP admin logins here privately, we can update the theme for you.

You can checkout all available Enfold demos here – https://kriesi.at/themes/enfold-overview/. If you would like to recreate a section or a page, we can help you with that too :)

Best regards,
Yigit

May 30, 2018 at 10:35 pm in reply to: After update: Parse error: syntax error, unexpected #964536

Yigit
Keymaster

Hi,

@evergreenworks Please refer to this post – https://kriesi.at/support/topic/parse-error-when-updating-to-latest-version/#post-963219

Best regards,
Yigit

May 30, 2018 at 10:33 pm in reply to: GDPR Plugin #964531

Yigit
Keymaster

Hi,

Please see private content field below :)

Best regards,
Yigit

May 30, 2018 at 10:06 pm in reply to: Cookies policy in italian #964523

Yigit
Keymaster

Hi,

Glad to hear that!
I am marking this thread as resolved. If you have any other questions or issues, please feel free to start a new one :)

Best regards,
Yigit

May 30, 2018 at 7:21 pm in reply to: Cookies policy in italian #964452

Yigit
Keymaster

Hi,

If you are using browser add-ons, please try disabling them and check if that helps.

We have not received such report from other users and since Nikko was unable to reproduce the issue as well, we cannot report this to our devs as a bug. I know it is not the prettiest solution, but maybe you could consider using Chrome when you need to change cookie consent text?

Best regards,
Yigit

May 30, 2018 at 7:08 pm in reply to: Problem with eForm plugin (Previously FSQM Pro) #964446

Yigit
Keymaster

Hey!

Login credentials did not work for me. Could you please check them once again?

Regards,
Yigit

May 30, 2018 at 6:58 pm in reply to: Update 3.6.1 to 4.4 #964445

Yigit
Keymaster

Hey,

No, you will not lose those, but they will be imported on top of your existing content. What are the changes you would like to make? We might be able to offer a workaround :)

Cheers!
Yigit

May 30, 2018 at 6:17 pm in reply to: Update 3.6.1 to 4.4 #964434

Yigit
Keymaster

Hey!

Yes, they are saved on your database and deleting the theme will not affect them.
If you made modifications on theme files, they will be overwritten.

If you would not like to update the theme via FTP, you can go to Appearance > Themes, switch to another theme, delete Enfold and re-install version 4.4 :)

Best regards,
Yigit

May 30, 2018 at 5:56 pm in reply to: Image Galleri Lightbox is not working (4.4) #964427

Yigit
Keymaster

Hi Alexander!

Could you please try de-activating all active plugins and check if that helps? Especially Autoptimize plugin :)

Best regards,
Yigit
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