Hi,

Please contact your hosting provider and ask them to increase memory limit.

Best regards,
Yigit

Hey Alexandra,

Thanks for contacting us!

We would like to inform you that we only provide support to our registered users.

You can register to our support forum here – and then start a new thread under Enfold sub forum.

Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)

Best regards,
Yigit

Hi Julie,

I updated the theme on your production site as well. You may need to flush your browsers cache and refresh your page a few times. Both backend and frontend loads fine on my end, attached screenshots in private content field.
Please review your website :)

Best regards,
Yigit

Hi,

Please post FTP logins here privately so we can look into it.

Best regards,
Yigit

Hi,

Please refer to this post – https://kriesi.at/documentation/enfold/typography/#how-to-upload-custom-fonts and install Montserrat font family with font weights you like.

Regards,
Yigit

Hi,

Let us know if you have any other questions!

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey,

I edited your page, clicked “Screen options” on the top right corner, enabled Custom Fields and noticed “header” was set to “no”. I set it to “yes” and updated your page – https://i.imgur.com/AtqncTW.png
Please review your website :)

Regards,
Yigit

Hi,

Please go to /wp-content/themes/ folder via FTP and delete enfold folder and re-install it via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp
Issue occurs when folders are merged instead of being overwritten and re-installing the theme should solve the issue.

If it does not, please post FTP and WP admin logins here privately so we can look into it.

Regards,
Yigit

Hey,

I edited your page, clicked “Screen options” on the top right corner and checked “Custom fields”. “Header” was set to “no” – https://i.imgur.com/AtqncTW.png. I changed it to “yes” and updated the page. Please review your website :)

Cheers!
Yigit

Hi Swotes,

You have “Load google fonts in footer” checked in Enfold theme options > Performance tab. As mentioned in description “Loading the fonts in your footer will speed up the site rendering, but also cause a small flicker of text on page load”. Please uncheck the option to solve flickering issue.

If you have any other questions or issues, please start a new thread under Enfold sub forum and we will gladly try to help :)

Best regards,
Yigit

Hi,

I checked your website but both posts load fine on my end. However shortcodes you used in following post are not Enfold’s shortcodes. Please consider using Advanced Layout Builder to create your blog posts instead :)

Best regards,
Yigit

Hi Michael,

Please go to Settings > Permalinks and set them to default, save and then set it to post name and save again and check if that helps. If it does not, please try de-activating all active plugins. If that too does not help, please post WP admin logins here privately so we can look into it.

Best regards,
Yigit

Hi Morgane,

Great! Please register to our support forum here – https://kriesi.at/support/register/ and login :)

Could you please post WP admin logins and point out the issues you are having? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

Cheers!
Yigit

Hey Alim,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit