Forum Replies Created
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AuthorPosts
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July 10, 2018 at 9:19 am in reply to: Correctly installed theme won't activate, get a 500: Internal Server Error #983545
Hi,
Please contact your hosting provider and ask them to increase memory limit.
Best regards,
YigitHi,
There seems to be connection issue with your database. I tried logging in to phpMyAdmin however login credentials in wp-config.php file did not work. I believe due to that connection error, WordPress installation page is showing up now.
Could you please post database logins here privately as well? Also, do you have a backup of your database?Best regards,
YigitHey Alexandra,
Thanks for contacting us!
We would like to inform you that we only provide support to our registered users.
You can register to our support forum here – and then start a new thread under Enfold sub forum.
Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)
Best regards,
YigitHi,
Please try to refresh WP dashboard a few times after replacing enfold/config-templatebuilder/avia-template-builder/php/element-manager.class.php file. We will keep the thread open and wait to hear from you :)
Best regards,
YigitHi Julie,
I updated the theme on your production site as well. You may need to flush your browsers cache and refresh your page a few times. Both backend and frontend loads fine on my end, attached screenshots in private content field.
Please review your website :)Best regards,
YigitHi,
@zielina Please go to /wp-content/themes/ folder via FTP and delete “enfold” folder and re-install it – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp. If that does not help, please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field. If you post them here, they will be visible to creator of this thread as well.Best regards,
YigitJuly 9, 2018 at 8:09 pm in reply to: Correctly installed theme won't activate, get a 500: Internal Server Error #983369Hi,
Please post FTP logins here privately so we can look into it.
Best regards,
YigitJuly 9, 2018 at 7:17 pm in reply to: Correctly installed theme won't activate, get a 500: Internal Server Error #983340Hi,
Please go to /wp-content/themes/ folder via FTP and delete “enfold” folder and then re-install it – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp.
If that too does not help, please post FTP logins here privately as wellRegards,
YigitHi,
Please refer to this post – https://kriesi.at/documentation/enfold/typography/#how-to-upload-custom-fonts and install Montserrat font family with font weights you like.
Regards,
YigitHey,
Out of the box it is not possible, however with some customization that is achievable. You could try adding a widget area to your header – https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area :)
Regards,
YigitHi,
I tried these WP logins however logins do not seem to work for me.
Also, could you please post FTP logins. We will need them to access the files on your server.
Regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHey,
I edited your page, clicked “Screen options” on the top right corner, enabled Custom Fields and noticed “header” was set to “no”. I set it to “yes” and updated your page – https://i.imgur.com/AtqncTW.png
Please review your website :)Regards,
YigitHi,
Please go to /wp-content/themes/ folder via FTP and delete enfold folder and re-install it via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp
Issue occurs when folders are merged instead of being overwritten and re-installing the theme should solve the issue.If it does not, please post FTP and WP admin logins here privately so we can look into it.
Regards,
YigitJuly 9, 2018 at 3:27 pm in reply to: Some pages won't render avia content if certain permalinks are used #983135Hi,
Glad you figured it out! :)
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Best regards,
YigitHey,
I edited your page, clicked “Screen options” on the top right corner and checked “Custom fields”. “Header” was set to “no” – https://i.imgur.com/AtqncTW.png. I changed it to “yes” and updated the page. Please review your website :)
Cheers!
YigitJuly 9, 2018 at 11:24 am in reply to: Some pages won't render avia content if certain permalinks are used #983017Hi,
When i edit the page, i am seeing the same shortcodes that are on the frontend. Attached screenshots in private content field below
Regards,
YigitJuly 9, 2018 at 11:20 am in reply to: Google web fonts still loading despite Custom Font Manager #983010Hi Swotes,
You have “Load google fonts in footer” checked in Enfold theme options > Performance tab. As mentioned in description “Loading the fonts in your footer will speed up the site rendering, but also cause a small flicker of text on page load”. Please uncheck the option to solve flickering issue.
If you have any other questions or issues, please start a new thread under Enfold sub forum and we will gladly try to help :)
Best regards,
YigitJuly 9, 2018 at 11:14 am in reply to: WooCommerce Page – Page title cutting off the top of the letters #983008Hi,
That is because of the font family you are using. I added following code to Enfold theme options > General Styling > Quick CSS
.single-product div.product .product_title { padding-top: 5px; }Please review your website
Best regards,
YigitJuly 9, 2018 at 11:12 am in reply to: Some pages won't render avia content if certain permalinks are used #983005Hi,
I checked your website but both posts load fine on my end. However shortcodes you used in following post are not Enfold’s shortcodes. Please consider using Advanced Layout Builder to create your blog posts instead :)
Best regards,
YigitHey Ethan,
Thanks for contacting us!
We will inform Kriesi about your message and if interested, we will contact you :)
Regards,
YigitJuly 9, 2018 at 10:53 am in reply to: Some pages won't render avia content if certain permalinks are used #982997Hi Michael,
Please go to Settings > Permalinks and set them to default, save and then set it to post name and save again and check if that helps. If it does not, please try de-activating all active plugins. If that too does not help, please post WP admin logins here privately so we can look into it.
Best regards,
YigitHey Carlo,
Glad Dude could help!
I will forward the thread to our devs. If they consider it as a bug, a fix will be included in upcoming version. In the meantime, please use the code Dude posted :)Cheers!
YigitHi Morgane,
Great! Please register to our support forum here – https://kriesi.at/support/register/ and login :)
Could you please post WP admin logins and point out the issues you are having? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.
Cheers!
YigitHi,
Please refer to this post – https://kriesi.at/documentation/enfold/menu/#switch-to-mobile-menu-on-higher-resolution
Regards,
YigitHey Alim,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
YigitHi,
Thanks for contacting us!
It is a one time payment with 6 months of support included. After your support period expires, you can choose to extend it or not, totally up to you however you will be receiving free updates.
If you decide to purchase Enfold, you can register to our support forum – https://kriesi.at/support/register/ and start new threads under Enfold sub forum whenever you have a question or an issue :)
I hope that helps! Let us know if you have any other questions!
Regards,
Yigit -
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