Page 456 – Support | Kriesi.at – Premium WordPress Themes

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July 13, 2018 at 5:10 pm in reply to: Masonry element custom link open in new tab? #985234

Yigit
Keymaster

Hey,

Enjoy your weekend Rob!

Regards,
Yigit

July 13, 2018 at 5:09 pm in reply to: All My Pages Disappeared #985232
Yigit
Keymaster
Hey,
- You could copy the code and paste it here using – https://pastebin.com/
- You could take a screenshot of the log, upload it to imgur.com or Dropbox public folder and share the links here
- You could share your cPanel logins in private content field and we can check the files
Thanks for your input @goldengate415. You guessed right :)

Regards,
Yigit
July 13, 2018 at 5:01 pm in reply to: Re: Problem with Enfold #985230

Yigit
Keymaster

Hi Graham,

It is possible to extend support however it is only possible using the account you used when purchasing the theme.
You are currently using a very old version (3.0.8) of the theme and updating it to the latest version 4.4.1 would most probably solve the issues you are experiencing – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

July 13, 2018 at 4:57 pm in reply to: Need immediate help, please-Enfold conflicting with WP-Admin login. Error code #985229

Yigit
Keymaster

Hey,

Your memory limit is currently 512M and error code says memory limit was 256M so it does not add up.
Could you please post FTP logins here privately as well?

Cheers!
Yigit

July 13, 2018 at 4:46 pm in reply to: I cannot Login #985221

Yigit
Keymaster

Merhabalar,

Rica ederim!

Cok memnun oldum. Istegini kaybetmedigi surece Yiğit’in cok basarili bir yazilimci olacagindan eminim.
Pek faydam olur mu bilmiyorum ama danismak istedigi bir sey olursa sahsi email adresimi ekledim, yazmaktan lutfen cekinmeyin :)

Iyi gunler & iyi calismalar!

Regards,
Yigit

July 13, 2018 at 4:25 pm in reply to: entered a bad email in while registering #985214

Yigit
Keymaster

Hi,

Please see private content field below :)

Best regards,
Yigit

July 13, 2018 at 4:24 pm in reply to: I cannot Login #985212

Yigit
Keymaster

Merhabalar,

Rica ederim :)
Email adresiniz hatali girilmisti. Onu duzeltip sifrenizi yeniden olusturdum. Lutfen gizli alana bakin.

Regards,
Yigit

July 13, 2018 at 12:20 pm in reply to: I cannot Login #985127

Yigit
Keymaster

Merhabalar Kemal,

Thanks for contacting us!

Your email cannot be found in our database. Could you please post your purchase code here privately so we can reset your forum account? :)

Best regards,
Yigit

July 11, 2018 at 8:28 pm in reply to: Update theme 4.4.1 error #984352

Yigit
Keymaster

Hi,

Could you please post temporary admin logins in private content field so we can look into it?

Best regards,
Yigit

July 11, 2018 at 7:50 pm in reply to: Serif Ampersand Issue #984345
Yigit
Keymaster
Hi,

@neverstar Please go to Enfold theme options > Layout Builder and check “Show element options for developers” and then edit your element where you have your ampersand would not like to style and give it a custom CSS class (“my-custom-class” in example below) and then add following code to Quick CSS field in Enfold theme options > General Styling tab
```
.my-custom-class .special_amp {
    font-family: sans-serif;
    font-size: inherit!important;
    font-style: inherit;
    font-weight: lighter!important;
    color: inherit!important;
}
```
If that does not help, please feel free to start a new thread under Enfold sub forum and post a screenshot so we can make sure we are on the same page :)
You can upload your screenshots on imgur.com or Dropbox public folder and post the links here

Best regards,
Yigit
July 11, 2018 at 4:43 pm in reply to: Error – class-avia-font-management-base.php on line 429 #984283

Yigit
Keymaster

Hi!

@jsterk88 if you are still having issues after upgrading to PHP 5.6, please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field so we can look into it :)

Regards,
Yigit

July 11, 2018 at 4:42 pm in reply to: Guest Post #984282

Yigit
Keymaster

Hi,

Please see private content field.

Cheers!
Yigit

July 11, 2018 at 3:28 pm in reply to: Error – class-avia-font-management-base.php on line 429 #984262

Yigit
Keymaster

Hi,

@jsterk88 Which version of PHP are you using? Please make sure you are using minimum 5.6.

Best regards,
Yigit

July 11, 2018 at 3:23 pm in reply to: how to remove blue highlight when tapping links in mobile #984259

Yigit
Keymaster

Hi!

Sure, you can add CSS code Ismael posted into Quick CSS field :)

Best regards,
Yigit

July 11, 2018 at 3:20 pm in reply to: Child theme styles not working correct despite correct settings – Help! #984255

Yigit
Keymaster

Hi,

It seems like you have moved many files to your child theme. Have you modified all those files? If not, please download pre-built child theme here – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#why-child-theme and apply the changes once again. After installing and activating Enfold child theme, please go to Enfold child theme options > Import & Export and import parent theme settings.

Best regards,
Yigit

July 11, 2018 at 3:13 pm in reply to: 'Back to top arrow' visible on mobile devices? #984250

Yigit
Keymaster

Hi,

Glad Victoria could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

July 11, 2018 at 3:07 pm in reply to: Code block element not saving code #984244

Yigit
Keymaster

Hi,

I added the code and now code block elements are left to right. Could you please check your page once again?
If you are still experiencing an issue, please elaborate so we can make sure that we are on the same page.

Best regards,
Yigit

July 11, 2018 at 12:14 pm in reply to: Menu jumping slightly… #984180

Yigit
Keymaster

Hey Stefan,

Are you experiencing the issue on a certain browser? If so, which browser and OS are you using?
I checked your menu however i cannot reproduce the issue

Best regards,
Yigit

July 11, 2018 at 12:13 pm in reply to: Making top bar scrollable #984177

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

July 11, 2018 at 12:01 pm in reply to: Making top bar scrollable #984164

Yigit
Keymaster

Hey,

Please go to Enfold theme options > Header > Header Behaviour and uncheck “Unstick topbar” :)

Best regards,
Yigit

July 11, 2018 at 11:59 am in reply to: Fullwidth Easy Slider – text not showing on mobile #984160

Yigit
Keymaster

Hi Elise,

Could you please post a link to your page and a screenshot showing the issue so we can make sure that we understand the issue clearly? :)
You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

Best regards,
Yigit

July 11, 2018 at 11:49 am in reply to: Logo Image full width #984155
Yigit
Keymaster
Hi,

I added following code to bottom of Quick CSS field
```
.container.av-logo-container {
    margin: 0 !important;
    width: 100%!important;
    max-width: 100% !important;
}

div .logo img, div .logo {
    width: 100%;
}
```
Please delete your custom CSS code and it should work fine
```
.logo {
    margin-left: -47px;
    margin-right: -47px;
}
```
Best regards,
Yigit
July 11, 2018 at 11:43 am in reply to: Embedding code – Webinar Jam Button #984145

Yigit
Keymaster

Hi Peter,

Could you please elaborate and maybe show an example of how it should look? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

Regards,
Yigit

July 11, 2018 at 11:40 am in reply to: Change limit size screen for burger menu #984142

Yigit
Keymaster

Hi,

Please refer to this post – https://kriesi.at/documentation/enfold/menu/#activate-burger-menu-for-higher-resolution

Regards,
Yigit

July 11, 2018 at 11:38 am in reply to: Why no sort options on blog modules? #984139

Yigit
Keymaster

Hi Tanja,

Could this be the link you are looking for – https://kriesi.at/documentation/enfold/blog-post/#sort-filters?

Best regards,
Yigit

July 11, 2018 at 11:32 am in reply to: Enfold not Updating Theme Files? #984133

Yigit
Keymaster

Hi,

We are always happy to help Ben! Enjoy the rest of your day :)

Best regards,
Yigit

July 11, 2018 at 10:45 am in reply to: Enfold not Updating Theme Files? #984109

Yigit
Keymaster

Hey,

Folders were merged during update instead of being overwritten. That left duplicated files which caused the issue. I deleted those duplicate files via FTP. Please review your website

Best regards,
Yigit

July 11, 2018 at 10:41 am in reply to: Enfold medical change menu font size #984108

Yigit
Keymaster

Hey,

It does work fine on my end, attached a screenshot in private content field. Please flush browser cache and refresh your page a few times.

Best regards,
Yigit

July 11, 2018 at 9:48 am in reply to: Select page as footer and Polylang not working #984100

Yigit
Keymaster

Hi,

Glad Ismael could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

July 11, 2018 at 9:43 am in reply to: Enfold 4.3 upgrade fail on one install #984097

Yigit
Keymaster

Hi,

@MBARI-WP Günter said following and i quote

It still may be necessary to reload the admin page several times if the init loop runs into a timeout.

This is a one time thing and updated version of the file will be included in upcoming version of Enfold.

Best regards,
Yigit
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Posts

Viewing 30 posts - 13,651 through 13,680 (of 82,620 total)

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