Viewing 12 posts - 1 through 12 (of 12 total)
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  • #981457

    Hello,

    I had set up a Child theme about a week ago. It worked all fine at the start. But days later things started to break out of nothing, layout and styles that we had set up for parent theme no longer worked.

    We’ve exported the parent theme style settings and imported them to the Child theme but it’s still not working.

    For instance, the footer background colour in the Child Theme is still white whilst it’s defined black in the settings.

    We’ve re-activated the parent theme for now.

    Any help please?

    #981833

    Hey jeroenvandessel,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #981882

    Hello Rikard,

    I’ve replied in private. Thank you.

    #982186

    Hi jeroenvandessel,

    Can you please enable the child theme so that we can see the issue? Which version of php are you running?

    Best regards,
    Victoria

    #982600

    Hi Victoria,

    I do not know how to check the php version.

    About the Child theme activation, could you guys do it? You’ve already gotten the login credentials. I cannot risk having my client notice the broken layout of the child theme, even if it’s for a second.

    Regards,

    #982761

    Hi jeroenvandessel,

    Before we can do that, please install a backup plugin and make a backup.

    Best regards,
    Victoria

    #982947

    Hi Victoria,

    It’s done.

    Kind regards,

    #983069

    Hi jeroenvandessel,

    The child theme is now activated and the website seems to look fine. Please point us to anything that is not working there.

    Best regards,
    Victoria

    #983084

    Hi Victoria,

    The issue is that the Childtheme’s layout is differen than it’s suposed to be, eventhough the settings are exactly the same as the parent’s in Enfold Styling options. I’ve taken screenshots and added comments in blue. You can find them in private content.

    I’ve got the exact same issue on another Enfold website I’m running. I’ve reactivated the parent theme meanwhile.

    #983615

    Hi jeroenvandessel,

    Do you have a test server? We would like to test more.

    Best regards,
    Victoria

    #983719

    Hello Victoria,

    Sadly we do not. If you could send me the instructions I could ask our IT about it. Any idea what the underlying cause might be?

    Kind regards,

    #984255

    Hi,

    It seems like you have moved many files to your child theme. Have you modified all those files? If not, please download pre-built child theme here – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#why-child-theme and apply the changes once again. After installing and activating Enfold child theme, please go to Enfold child theme options > Import & Export and import parent theme settings.

    Best regards,
    Yigit

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