Priviet!

Envato updated their API, therefore we needed to adjust auto updater function in Enfold files.

It currently works fine but since updated code is in Enfold 4.5, manual update would be necessary, either via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp or alternatively, you can install this plugin – https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/, download the latest version of Enfold from ThemeForest and upload it in Appearance > Themes > Add New > Upload and theme will be updated.

Also, some users reported an issue validating personal token – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#what-is-an-envato-personal-token. Our devs suspect that Envato stores cookies with login data/connection data in the browser and therefore might block requests. If that happens to be the case, please try validating your personal token in incognito mode – https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

Auto updater should function correctly again after updating to Enfold 4.5 and inserting a valid personal token in Enfold theme options.

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Merhabalar,

Kullanabiliyorsunuz fakat satislarini arttirmak amaciyla olsa gerek LayerSlider ekibi premium ozellikler koyup otomatik guncelleme ozellikleri getirdi ve bunlari sadece ayrica LayerSlider lisansi olan kullanicilara sunuyor. Enfold’un icinde dahil olan versiyonda permium ozellikler harici sliderlar olusturabilirsiniz. LayerSlider guncellemesi oldukca Enfold ile test edip yayinlanacak olan Enfold versiyonuna ekliyoruz.

LayerSlider’in en son versiyonu Enfold 4.5.1’e ekleyecegiz :)

Best regards,
Yigit

Hi Karsten,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hey Elames,

I updated the theme on your installation using Update Theme and Plugins from Zip File plugin. Please review your website :)

Regards,
Yigit

Hey Sam,

We will create a sticky post regarding updating Enfold. Thanks for your suggestion :)

You are welcome! Let us know if you have any other questions or issues

Cheers!
Yigit

Hey!

I updated Enfold to the latest version 4.5. Please review your website :)

Best regards,
Yigit

Hi,

Glad you found the solution and thanks for sharing it! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey,

I wanted FTP logins to check permissions and theme files but glad all is working well now!

Yes, we regularly release minor and major updates to make improvements on Enfold. We include new demos in major releases. We have included Enfold knowledge base demo – https://kriesi.at/themes/enfold-knowledgebase-demo/ and one page agency demo – https://kriesi.at/themes/enfold-one-page-agency/ in Enfold 4.5 :)

For your information, you can find Enfold documentation here – https://kriesi.at/documentation/enfold/.

If you have any other questions or issues, please feel free to start a new thread

Best regards,
Yigit

Hey,

@samco78 I updated Enfold to the latest version via FTP. Please review your website

@elames have you tried de-activating all active plugins and check if that helps? I am guessing there might be a conflict between plugins. I will reply in your own thread :)

Cheers!
Yigit

• This reply was modified 6 years, 5 months ago by Yigit.

Hi!

Thanks for contacting us!

After logging in, please go to Enfold sub forum to start new threads – https://kriesi.at/support/forum/enfold/#new-post

If you are not able to register or you have not received your password, please post your purchase code here privately so we can reset your forum account :)

Cheers!
Yigit

Hey,

No, your content is saved on your database. Updating the theme will only overwrite theme files.
If you use this plugin – https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/, you can go to its settings and choose to have a backup of your current version, just in case you made changes on theme files such as functions.php, header.php etc.

Best regards,
Yigit

Hey Theo,

Envato updated their API, therefore we needed to adjust auto updater function in Enfold files.

It currently works fine but since updated code is in Enfold 4.5, manual update would be necessary, either via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp or alternatively, you can install this plugin – https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/, download the latest version of Enfold from ThemeForest and upload it in Appearance > Themes > Add New > Upload and theme will be updated.

Also, some users reported an issue validating personal token – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#what-is-an-envato-personal-token. Our devs suspect that Envato stores cookies with login data/connection data in the browser and therefore might block requests. If that happens to be the case, please try validating your personal token in incognito mode – https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

Auto updater should function correctly again after updating to Enfold 4.5 and inserting a valid personal token in Enfold theme options.

Regards,
Yigit

Hey,

Thanks for contacting us!

Regards,
Yigit

Hallo,

No, you do not need to purchase a new license.

Some users reported an issue validating personal token – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#what-is-an-envato-personal-token. Our devs suspect that Envato stores cookies with login data/connection data in the browser and therefore might block requests. If that happens to be the case, please try validating your personal token in incognito mode – https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

Best regards,
Yigit