Forum Replies Created
-
AuthorPosts
-
Hi,
I am getting “Forbidden. You don’t have permission to access /wp-admin/ on this server.” error when i try to login to your WordPress dashboard.
You have two Enfold installations and both renamed. If we install the theme via FTP, your styling changes will be reset to default. I attached theme names you used in private content field below. Before installing the theme, we can rename the folder to one of the below to make sure theme options are not reset. Which one is currently active?
Best regards,
YigitHi,
Thanks for sharing! It seems like that purchase code was not registered. Please use it to register your account here – https://kriesi.at/support/register/ and let us know if you do not receive your password :)
Best regards,
YigitMarch 4, 2019 at 3:05 pm in reply to: Fatal error message – my homepage crashed, no access to my admin site #1074396Hey!
Glad @funk_doobie could help!
Which version of PHP are you using on your server?
@funk_doobie Thanks for your help :)Best regards,
YigitMarch 4, 2019 at 2:39 pm in reply to: masonry Gallery doesn't always load – but resizing browser does make it load #1074381Hi,
We will forward this to our devs :)
Let us know if you have any other questions or issues!Best regards,
YigitHi!
Could you please register to our support forum – https://kriesi.at/support/register/, login and then share FTP and WP admin logins in private content field so we can look into it? :)
Best regards,
YigitHey,
Thanks for contacting us!
We sell Enfold exclusively on ThemeForest therefore we are not able to sell/distribute the theme directly. You can purchase Enfold here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi
I just checked and can confirm that we have Enfold 2.7 in our repository and can gladly share it with you. We might not be able to provide you a copy of each version after that however version 2.7 we can :)
I hope that helps! Let us know if you have any other questions.
Regards,
YigitHi,
Thanks for contacting us!
We do have MaritzaPB user in our database however your email is not matching. Could you please post your purchase code in private content field so we can reset your forum account? :)
Best regards,
YigitHi,
Reading this really made my day John! Thank you so much for being so kind and sharing your appreciation :)
Please feel free and start a new thread whenever you have a question or an issue.
Enjoy your weekend!
Best regards,
YigitMarch 2, 2019 at 10:04 pm in reply to: action_woocommerce_after_main_content stopped working #1073730Hi,
Always happy to help :)
Let us know if you have any other questions or issues!Best regards,
YigitHi,
@clickfluent-web Attached in private content field. Since you are not the creator of this thread, you may not be able to see private content field. If that happens to be the case, please start a new thread under Enfold sub forum :)Best regards,
YigitHi,
Please see – https://kriesi.at/documentation/enfold/contact-form/#toggle-id-11
Best regards,
YigitMarch 2, 2019 at 2:39 pm in reply to: action_woocommerce_after_main_content stopped working #1073604Hi,
You are currently using PHP version 5.4.45. Please ask your hosting provider to upgrade it to minimum 5.6 and preferably to 7.x and you should have no issues when updating the theme :)
Best regards,
YigitMarch 1, 2019 at 11:18 pm in reply to: Content section background overlapping fullwidth easy slider #1073441Hi Esther,
Glad we could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitMarch 1, 2019 at 10:49 pm in reply to: action_woocommerce_after_main_content stopped working #1073431Hi,
There was an issue the theme that we have fixed which will be included in upcoming version. For the time being, i uploaded beta version of the theme on your installation and that solved the issue. Please review your website :)
Best regards,
YigitHi,
I checked your website in Chrome, Firefox and Safari but i could not reproduce the issue on my end. Attached a screenshot in private content field.
Since Safari is a webkit browser as well, i am usually able to reproduce such issues i cannot reproduce on Chrome but your fonts look fine in Safari too.Which operating system and version of Chrome are you using?
Best regards,
YigitHi,
I quote his response
If the images are uploaded to WordPress they are indexed anyway, and I think the Google spiders are smart enough to understand background images.
I hope that answers your question :)
Best regards,
YigitHi!
Please refer to this post – https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options
@sigmund Thanks for your help :)Best regards,
YigitHey!
Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and try updating the theme manually and let us know if you have any issues after referring to the post :)
Cheers!
YigitHi,
Thanks for elaborating!
Please go to Enfold theme options > Layout Builder and check “Show element options for developers”. Then edit Submenu elements you would like to hide on desktop and give them “desktop-hidden-submenu” custom CSS class and then add following code to Quick CSS
@media only screen and (min-width: 1024px) { .desktop-hidden-submenu { display: none !important; }}I tried this on my local installation and it worked and did not leave whitespace. If it does not work for you, please post temporary admin logins privately and point out the submenu elements that you would like to hide on desktop :)
Best regards,
YigitMarch 1, 2019 at 9:55 pm in reply to: Content section background overlapping fullwidth easy slider #1073406Hi,
Please use the code as following
#behang { position: relative; top: -55px; z-index: 9; background-color: transparent; margin-bottom: -55px!important; background-color: transparent!important; }You may need to adjust “top” value
Best regards,
YigitHi,
Your PHP Version is currently 5.4.45. Please upgrade it to minimum 5.6 and preferable to 7.x and updating should not cause any issues :)
Best regards,
YigitMarch 1, 2019 at 7:30 pm in reply to: Need to hire developer to manually upgrade our website from 4.4.1 to latest #1073356Hi,
Glad Rikard could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHey,
I am still only seeing .ftpquota file when i access to your server. We should be able to access to root of WordPress installation to look into the issue.
Best regards,
YigitHey,
Could you please post FTP and WP logins here privately so we can look into it?
Best regards,
YigitHi,
Glad Rikard could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi!
Could you please check the path for FTP once again? I am able to connect however only file i see is .ftpquota
Cheers!
Yigit -
AuthorPosts
