Forum Replies Created
-
Posts
-
Hey,
Sorry for the late reply!
I think it would be easier to modify theme files since you are already using a child theme and then use custom CSS. But before that, could you please post a screenshot and show the changes you would like to make so we can make sure that we are on the same page?
Best regards,
YigitHey,
Sorry for the late reply!
Logo height is resized according to header height. You can go to Enfold theme options > Header and change header height and your logo size should be increased automatically.
Could you please post temporary admin logins here privately so we can look into it?
Best regards,
YigitHi,
I looked into your website and checked Gravity Forms first. I was able to edit existing forms. Could you please check it once again?
HTML is broken for some reason. I wanted to enable debugging mode by adding following code to Functions.php file however that did not work
//set builder mode to debug add_action('avia_builder_mode', "builder_set_debug"); function builder_set_debug() { return "debug"; }Could you please post FTP logins here privately as well so we can add the code to file via FTP?
Best regards,
YigitHi Pete,
I enabled debugging mode – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode and checked for errors in Enfold shortcode parser. There were two unclosed shortcodes in Heading element. I chose “auto repair function enabled” and updated the page and that seem to fixed the issue. Could you please point out other pages where you have similar issue so we can check those as well?
Best regards,
YigitHi,
Please make sure you have checked all required permissions – https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5 and try again.
Best regards,
YigitHi,
Please use the code as following
@media only screen and (max-width: 767px) { .responsive #top.single-post #main { padding-top: 130px!important; }}That should apply the code only on single posts :)
Best regards,
YigitHi,
I checked your website on macOs on Chrome version 73.0.3683.75 and i cannot reproduce the issue on my end. I am able to change quantity using + and – buttons and also by typing the amount manually. I attached a screenshot in private content field.
Which version of Chrome and operating system are you using?
Best regards,
YigitHey,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
@media only screen and (max-width: 767px) { .responsive #top #main { padding-top: 130px!important; }}Custom CSS code should not be necessary. We will look into it and report to our devs if it is a general issue.
Best regards,
YigitHi,
You can download the latest version from ThemeForest and then refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/
Best regards,
YigitHi,
Replied to your thread here – https://kriesi.at/support/topic/utiliza-un-formato-que-coincida-con-el-solicitado-cantidad-2/. Let us continue there.
Best regards,
YigitHi,
Please update Enfold to the latest version 4.5.5 – https://kriesi.at/documentation/enfold/theme-registration/ and post screenshots of the issue you are having.
Regards,
YigitHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
.av_header_transparency .logo img.sp-no-webp.alternate { opacity: 1; } .av_header_transparency .logo img.sp-no-webp { opacity: 0; }Best regards,
YigitHi,
Unfortunately, yes. Envato API has changed and we have updated it in theme files in Enfold 4.5 therefore when using previous versions of the theme, manual update via FTP is necessary. API keys are replaced by Personal Tokens.
You can check out this post for more information – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/Best regards,
YigitHi,
Thanks for contacting us!
I checked your website on Chrome and tried increasing and decreasing amount of product and was able to add it to cart.
To make sure we are on the same page, could you please post a screenshot showing the issue you are having and write down the steps so we can reproduce it?Also, please update Enfold to the latest version 4.5.5 – https://kriesi.at/documentation/enfold/theme-update/ and register to our support forum – https://kriesi.at/support/register/, as we only provide support to our registered users :)
Regards,
YigitHey,
Thanks for contacting us!
I attached two screenshots from local installation. Lower section of the page is a bit broken
– https://prnt.sc/n321qg
– https://prnt.sc/n321znAbundance theme is no longer in production and not compatible with the latest version of WordPress. You can read Kriesi’s post regarding our older themes here – https://kriesi.at/archives/wordpress-5-0-and-enfold-4-5-1 :)
Cheers!
YigitMerhabalar,
Magnific Popup’in modifiye edilmis halini kullaniyoruz Enfold’da ve assagidaki kod genisligi belirliyor
.mfp-iframe-holder .mfp-content { max-width: 900px; }900px degerini degistirerek genisligi degistirebilirsiniz. Popup basina gore degil ama assagidaki kodu kullanarak sayfa basina gore (3402 sayfa ID’si) genisligi degistirebilirsiniz
.page-id-3402 .mfp-iframe-holder .mfp-content { max-width: 900px; }Best regards,
YigitHi Ruben,
Thanks for contacting us!
You would need to update Enfold to the latest version 4.5.5 in order to make the theme compatible with the latest version of WordPress.
Please ask your client to contact their previous developer and request the latest version of the theme, so you can update the theme via FTP, personal token, to insert in Enfold theme options to receive auto updates and purchase code, so you can register to our support forum – https://kriesi.at/support/register/ and start new threads under Enfold sub forum :)
Regards,
YigitHi Marc,
Yes, regular license of Enfold is $59 and we do not have $11 version. Pirate sites might be selling illegal copies for that price so please do not purchase them as you will not receive purchase and access to theme files :)
Best regards,
YigitHi Tom,
Please insert your Personal Token into Enfold theme options > Theme Update – https://kriesi.at/documentation/enfold/theme-registration/
And see private content field below for your credentials :)
Best regards,
YigitHi,
Could you please go to Enfold theme options > Performance and make sure “Load google fonts in footer” is unchecked?
Default Fontello fonts including social icons are installed on your server. You can refer to this post – https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options and add additional ones.
Also, would you consider displaying pre-loader and Page Transitions? You could enable it in Enfold theme options and your pages would be displayed after they are fully load.
Best regards,
YigitMerhabalar,
1- Lutfen bu gonderiye goz atin – https://kriesi.at/support/topic/lightbox-for-mailchimp-form/#post-582439. Debug modu aktif edip – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode elementlerin shorcode’larini kopyalayabilirsiniz.
2- Bu surec icerisinde bu sorunuda halletmissiniz gibi gorunuyor :)
Best regards,
YigitHey Marc,
Thanks for contacting us and clearly explaining the situation.
1- Yes, they are. Enfold version you are currently using is not compatible with your WordPress version and updating the theme would solve these issues.
2- Since the way Envato API work has changed, you would need to update the theme manually and to do that, you would need access to theme files/ThemeForest account which was used to purchase the theme.
3- If you could contact your former webmaster, you could request the latest version of the theme, your purchase code and a Personal Token from them and update the the theme however since this is not the case, i am afraid you may need to purchase a new license.
4- You can purchase a regular license Enfold here.I hope that helps! Let us know if you have any other questions :)
Best regards,
YigitHi,
Thanks for contacting us!
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Cheers!
YigitHi Robert,
Thanks for contacting us!
Please see private content field below :)
You can refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update Enfold to the latest version. Since you are using a very old version, you may need to reconfigure some options/settings however those should not be major fixes. Please create a testing environment and update the theme there to be on the safe side :)
Cheers!
YigitHey Gary,
Thanks for contacting us!
Please contact your hosting provider and ask them to upgrade PHP version to minimum 5.6 and preferably to 7.x.
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Best regards,
YigitHi Frank,
Thanks for contacting us!
You should be able to go to – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990 and click “Buy License” tab on the right side to purchase another license https://prnt.sc/n2mb55. Many users have multiple licenses therefore it should not be the case for you.
You would not be able to register – https://kriesi.at/support/register/ two accounts with the same email address on our support forum though.
I hope that helps!
Cheers!
YigitHey,
Thanks for contacting us!
The latest version of Enfold is currently 4.5.5 and can be purchased here on ThemeForest.
After purchasing the theme, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and update Enfold to the latest version by referring to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/
Regards,
YigitHi,
Our forums are currently very busy that is why we have been unable to reply each thread in a timely manner however we are working on it. Sorry about that!
Victoria informed me about your thread. Please email your complain on (Email address hidden if logged out) .
Regards,
YigitHey H,
Enfold displays two different event meta bar, one for desktop and one for mobile. There is no error in console but div, which should have Google maps code inside, is empty on mobile version of meta bar.
Could you please create temporary admin login for one of the sites where Google maps does not load and share it with us privately?
Best regards,
Yigit
