Hi,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails- :)

Cheers!
Yigit

Hey,

Could you please post FTP logins for your staging site so we can look further into the issue?

Best regards,
Yigit

Hi,

I checked the files and did not see any issues. I updated them on our GitHub and they will be included in upcoming version :)

Thank you so much for your contribution!

Best regards,
Yigit

Hey!

What do you mean with “some change you made on your website”?

It is probably related to CSS changes you made on your website but at the moment your page looks fine on my end.

Please try a different browser or incognito mode in your browser. You can also try hard refreshing with CMD + Shift + R on Mac and CTRL + Shift + R on Windows.

Regards,
Yigit

Hey,

Thanks for your help as always @guenni007 :)

Regards,
Yigit

Hi,

Glad Rikard could help! Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

Hi,

We have forwarded your request to our devs and shared this thread as reference. We will post the updates regarding your request here :)

Best regards,
Yigit

Hi,

I see that you have modified WooCommerce email templates in your child theme. Could you please try updating them with fresh copies from the latest version of WooCommerce? You can download the latest version to your computer here – https://wordpress.org/plugins/woocommerce/

Best regards,
Yigit

Hi,

You are welcome, A!
Let us know if you have any other questions and enjoy your weekend :)

Best regards,
Yigit

Hey,

Since this is going to be temporary, you can do it. Also, please see private content field below :)

Cheers!
Yigit

Hey,

Thanks for contacting us!

There is not such known issue and you are the first user to report it. Have you modified any WooCommerce files on your child theme? If you have not, could you please create temporary WP and FTP logins and post them here privately so we can look into it?

Best regards,
Yigit

Hey,

Thanks for contacting us!

Ipad landscape width seems to be 1080px. I have edited your Grid Row elements and added “desktop-section” ID to your 4 column grid and “mobile-section” ID to your 2 column grids and then added following code to bottom of Quick CSS field in Enfold theme options > General Styling

@media only screen and (max-width: 1080px) { 
.responsive #top #wrap_all #mobile-section {
  display: block !important;
}
.responsive #top #wrap_all #desktop-section {
  display: none !important;
}
}

I do not have an actual Ipad so I could only test it on my browser. Could you please review your website and confirm if it helped? :)

Best regards,
Yigit

Hey Teun,

Thanks for contacting us!

1- Yes, the version you are currently using is not compatible with PHP 8.0.

You can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options > Theme Update to update the theme. If you do not receive the update within 12 hours, you can install Envato Market plugin – https://www.envato.com/lp/market-plugin/ and insert your Personal Token into plugin settings and go to Themes tab of the plugin to update the theme.

2- We have manually set your password and attached it in private content field below. Please use it to login and then edit your profile – https://kriesi.at/support/profile/infovanwijckict/edit/ to renew your password :)

Cheers!
Yigit

Hi,

Thanks but path seems to be incorrect as the only file I am seeing when I connect to your server is “.ftpquota”. Could you please set the path to root of your WordPress installation?

Best regards,
Yigit

Hi Mariann,

Thanks for contacting us!

You are currently using an older version of Enfold, 4.7.4 to be exact.

Please firstly refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 5.3.1.1.

Updates are currently disabled on your installation. You can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert your Personal Token into Enfold theme options to receive auto updates.

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)

Regards,
Yigit