Forum Replies Created
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January 16, 2023 at 12:17 pm in reply to: blog masonry-images overlapping the heading and excerpt #1378835
Hi Veronika,
I checked your “All Posts” page on my desktop and iphone but I cannot reproduce the issue. I attached screenshots in private content field below.
Just as Mike, I too believe this is related to some change you made on your website and the layout is different on my end than the one you showed in your screenshot. Have you reverted some of the changes and found the culprit?
Best regards,
YigitHi,
I see that you have modified WooCommerce email templates in your child theme. Could you please try updating them with fresh copies from the latest version of WooCommerce? You can download the latest version to your computer here – https://wordpress.org/plugins/woocommerce/
Best regards,
YigitHi Barbara,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitJanuary 13, 2023 at 5:44 pm in reply to: Can I install Enfold on a second WordPress to check an issue with WPML? #1378627Hi,
You are welcome, A!
Let us know if you have any other questions and enjoy your weekend :)Best regards,
YigitHi,
Great! You are welcome!
Let us know if you have any other questions and enjoy the rest of your day :)
Best regards,
YigitJanuary 13, 2023 at 3:21 pm in reply to: Can I install Enfold on a second WordPress to check an issue with WPML? #1378604Hey,
Since this is going to be temporary, you can do it. Also, please see private content field below :)
Cheers!
YigitJanuary 13, 2023 at 3:19 pm in reply to: avia layout builder video block only generating shortcode #1378602Hi,
That seems to be related to m4v file format. I downloaded your video and uploaded on my local installation as .mp4 file and it worked as expected.
Could you convert the your video to mp4, ogv or webm?
Best regards,
YigitHey,
Thanks for contacting us!
There is not such known issue and you are the first user to report it. Have you modified any WooCommerce files on your child theme? If you have not, could you please create temporary WP and FTP logins and post them here privately so we can look into it?
Best regards,
YigitJanuary 13, 2023 at 2:51 pm in reply to: Can I install Enfold on a second WordPress to check an issue with WPML? #1378597Hi A,
Thanks for contacting us!
Sure, you can use the same license on your live, testing and local installations so that is not an issue :)
Cheers!
YigitHey,
Thanks for contacting us!
Ipad landscape width seems to be 1080px. I have edited your Grid Row elements and added “desktop-section” ID to your 4 column grid and “mobile-section” ID to your 2 column grids and then added following code to bottom of Quick CSS field in Enfold theme options > General Styling
@media only screen and (max-width: 1080px) { .responsive #top #wrap_all #mobile-section { display: block !important; } .responsive #top #wrap_all #desktop-section { display: none !important; } }
I do not have an actual Ipad so I could only test it on my browser. Could you please review your website and confirm if it helped? :)
Best regards,
YigitHey Beatrice,
Thanks for contacting us!
Yes, you can and we would also recommend you to generate a Personal Token with your new account – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options > Theme Update so your client would receive theme updates.
I hope that helps! Let us know if you have any other questions and enjoy the rest of your day :)
Regards,
YigitHey Teun,
Thanks for contacting us!
1- Yes, the version you are currently using is not compatible with PHP 8.0.
You can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options > Theme Update to update the theme. If you do not receive the update within 12 hours, you can install Envato Market plugin – https://www.envato.com/lp/market-plugin/ and insert your Personal Token into plugin settings and go to Themes tab of the plugin to update the theme.
2- We have manually set your password and attached it in private content field below. Please use it to login and then edit your profile – https://kriesi.at/support/profile/infovanwijckict/edit/ to renew your password :)
Cheers!
YigitHey,
Thanks for contacting us!
1- Have you translated your media elements using WPML Media plugin? If you have not, please do so.
2- By default, you can set different settings in theme options for each language but if you would like them to be synchronised, you can simply go enable “Keep Global Layout Options Synchronised (Global Setting)” option at the bottom of the first page of Enfold theme options.
If the suggestions above do not help, please create temporary admin logins and post them here privately so we can look into it :)
Best regards,
YigitHi,
Thanks but path seems to be incorrect as the only file I am seeing when I connect to your server is “.ftpquota”. Could you please set the path to root of your WordPress installation?
Best regards,
YigitHey Mariann,
Duplicated. Let us continue on – https://kriesi.at/support/topic/technical-support-3/ :)
Best regards,
YigitHi Mariann,
Thanks for contacting us!
You are currently using an older version of Enfold, 4.7.4 to be exact.
Please firstly refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 5.3.1.1.
Updates are currently disabled on your installation. You can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert your Personal Token into Enfold theme options to receive auto updates.
If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)
Regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHi,
You can add following code to functions.php file of your child theme in Appearance > Editor
add_action('ava_before_footer', 'ava_before_footer_mod', 10); function ava_before_footer_mod() { // do something here; }
Best regards,
YigitHey,
Could you please try installing Envato Market plugin – https://www.envato.com/lp/market-plugin/, inserting your token in plugin settings and go to Themes tab of the plugin to see if you are able to update the theme there? :)
Best regards,
YigitHi,
Increasing memory should fix the issue as Rikard suggested.
We will keep the thread open and wait to hear from you :)
Regards,
YigitHi,
You are welcome!
You can go to Enfold theme options > Advanced Styling and add extra “Main Menu Links” to edit and check “Apply only to mouse hover state” and “Apply only to active state” options to change the colors of those states :)
Best regards,
YigitHi,
Great! Thanks for the update!
Let us know if you have any other questions and enjoy the rest of your day :)
Best regards,
YigitHi,
Glad you figured it out and thanks for the update!
Let us know if you have any other questions and enjoy the rest of your day :)
Best regards,
YigitHey Josephine,
Thanks for contacting us!
I added following code to Quick CSS in Enfold theme options > General Styling
/* Transform submenu to uppercase */ .av-main-nav ul { text-transform: uppercase; }
Please review your website :)
Best regards,
YigitHey,
Thanks for contacting us!
I checked the backend however text is not white on my end. I attached a screenshot in private content field.
If it is white on a specific section, could you please point it out?
Best regards,
YigitHi,
We are happy that Mike could help!
Let us know if you have any other questions and enjoy the rest of your day :)
Regards,
YigitHey Lene,
Thanks for contacting us!
Please edit your Accordion element and use the dropdown on Content > Toggles > Use as a FAQ page – https://i.imgur.com/c782kKp.png.
If the option is not avaiable on your installation, you might be using an older version of the theme. In that case, please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 5.3.1.1 :)
Best regards,
YigitHey,
Thanks for the update!
Let us know if you have any other questions and enjoy the rest of your day :)
Best regards,
YigitHey Josephine,
Glad you figured it out!
Let us know if you have any other questions and enjoy the rest of your day :)
Best regards,
YigitHey,
Thanks for contacting us!
If you are using blockquote inside text block element, you can edit your Text Block element and give it custom CSS (“custom-quote” in example below) class in Advanced > Developer Settings tab and then add following code to Quick CSS field in Enfold theme options > General Styling
.custom-quote blockquote { border-color: blue; color: red; }
Best regards,
Yigit -
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